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Reserve Security Dispatcher

Employer
Colby College
Location
Waterville, Maine, United States
Salary
Salary Not Specified
Date posted
Feb 1, 2024

Job Details

Job Description
Department:
Museum Security - JM
Pay Rate Type:
Hourly
Employee Type:
Job Summary:The reserve security dispatcher provides services to students, faculty, staff, and visitors, including answering calls, relaying information, and coordinating departmental communications. The position requires exceptional customer service skills and the ability to work effectively as a member of the Office of Security staff and as a member of a diverse community. Must be available nights and weekends. Colby College is committed to a diverse and inclusive work environment where every member of the community feels a sense of respect and belonging.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
  • Answer telephones and in person requests for security related services

  • Communicate with security officers on requests for assistance

  • Answer calls for emergencies, which may include critical health and safety situations, and coordinating College protocol with outside emergency services

  • Direct incoming calls to proper destinations and take messages when needed

  • Monitor closed circuit security cameras, as well as security, environmental, and fire alarm systems

  • Relay any necessary information in a timely manner while coordinating security department communications

  • Perform required data entry, word processing, and record keeping

  • Provide exemplary customer service skills both over the phone and in person and ensure positive interactions with the Colby community at large

  • Perform additional duties as assigned; duties, responsibilities, and activities may change at any time with or without notice

QUALIFICATIONS:
  • High school diploma or equivalent required; professional coursework or post-secondary education are a plus

  • Campus security experience preferred

  • Must present a neat, clean, and professional image

  • Ability to be reliable, responsible, and dependable, and fulfill obligations

  • Well-developed public relations skills; be able to perform duties in a flexible, non-confrontational environment; work with members of a diverse community; and utilize diplomacy and tact in dealing with sensitive situations

  • Computer proficiency, experience with data entry and word processing, specifically with Google Drive, Microsoft Word and Excel

  • Familiarity with access control and records management systems desirable

  • Excellent written and verbal communication skills

  • Ability to use a two-way radio and base station

  • Proven ability to utilize discretion and maintain confidentiality

  • Clerical skills, including typing and filing

  • Ability to remain calm in emergency situations

  • Valid driver’s license required and must meet the College’s Fleet Safety Policy requirements

  • Ability to make an impact through work as a member of a team and diverse community

KEY RELATIONSHIPS:

This position has significant interactions with students, faculty, staff, and visitors to campus.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS :

General open office and campus environment. Position involves long periods of sitting. Occasional walking, standing, bending, twisting, and lifting is required. CCTV monitoring and computer usage involving repetitive hand/wrist motion is also necessary.

CONDITIONS OF EMPLOYMENT :

Successful and satisfactory completion of a background check (including a criminal records check).

Company

Colby College

Founded in 1813, Colby College is the 12th oldest liberal arts college in the United States.

Distinctive in its offerings, Colby provides an intimate, undergraduate-focused learning environment with a breadth of programs presenting students and faculty with unparalleled opportunities. A vibrant and fully integrated academic, residential, and cocurricular experience is sustained by a diverse and supportive community. Located in Waterville, Maine, Colby is a global institution with students representing nearly every U.S. state and approximately 70 countries.

Colby’s model provides the scale and impact of larger universities coupled with intensive learning in a community committed to scholarship and discovery, multidisciplinary approaches to integrated learning, study in the liberal arts, and leading-edge programs addressing the world’s most complex challenges. Its network of partnerships with prestigious cultural, research, medical, and business institutions extends educational and scholarly collaborations, providing students with unmatched experiences leading to postgraduate success.

The College’s wide variety of programs and labs provides students and the community access to unique experiences: the Colby College Museum of Art, the finest college art museum in the country, and the Lunder Institute for American Art have made the College a nationally and internationally recognized center for art scholarship; DavisConnects prepares students for lifelong success by combining a forward-thinking liberal arts education with extensive internship, research, and global opportunities for all students regardless of their personal networks and financial circumstances; and the 350,000-square-foot Harold Alfond Athletics and Recreation Center, is the most advanced and comprehensive NCAA D-III facility in the country. In fall 2021, Colby opened the Davis Institute for Artificial Intelligence, the first such institute at a liberal arts college. Colby’s new Island Campus, consisting of Allen and Benner islands, gives Colby a significant presence on the coast of Maine for a wide range of academic programs and activities and undisturbed environments ideal for conducting interdisciplinary experiences.

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