Salesforce Administrator/Business Analyst

About the Job        

The Salesforce Administrator/Business Analyst is part of the Management Information System (MIS) team and will play an important role in the ongoing adoption and improvement of the University's Salesforce environments. The Salesforce Administrator/Business Analyst will need a technical aptitude and experience understanding and improving business processes using software. Experience with the Salesforce platform is preferred, but other relevant experience and a strong desire to learn may substitute.

The Salesforce Administrator/Business Analyst has responsibility to analyze problems, business requirements, and issues of varied scope. The ideal candidate will subsequently recommend, design, and assist with implementation of solutions using Salesforce. In this role, problem-solving frequently requires analysis of moderately complex issues/problems and collaboration with the various business units engaging with the Salesforce platform.

About CCU

Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.

Colorado Christian University was founded in 1914. CCU’s motto is--grace and truth. This motto comes from John 1.14: “And the Word became flesh and dwelt among us, and we have seen his glory, the glory as of the only Son from the Father, full of grace and truth.” (ESV)
CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth.

Colorado Christian University cultivates knowledge and love of God in a Christ-centered community of learners and scholars, with an enduring commitment to the integration of exemplary academics, spiritual formation, and engagement with the world. We envision graduates who think critically and creatively, lead with high ethical and professional standards, embody the character and compassion of Jesus Christ, treasure the gospel, and who thereby are prepared to impact the world in their callings.

CCU embraces an educational model that was present at the foundation of many of the great western and American universities. It is made up of three pillars—competence, character and Christ-centered faith. Secular universities have abandoned two of those pillars. We think this is a major oversight that eventually undermines education. Furthermore, we believe this classical educational model is both life-giving and greatly needed in our time.

A leader in higher education, CCU has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had ten consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by The Chronicle of Higher Education.

CCU offers more than 100 degree program options for traditional and adult students through its two colleges--the College of Undergraduate Studies and College of Adult and Graduate Studies. More than 8,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.

What is most appealing about working at CCU?

1. Faith-friendly: CCU’s culture is unique to higher education. Where else can you pursue academic excellence yet read the Holy Bible, pray with teammates and students at work, and work to impact our culture in support of Christian values
2. Convictionally Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God’s Word.
3. Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.
4. Equip students for kingdom work: You can be a part of helping students discover their callings and preparing them for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities.

We’re looking for candidates who have:

1. Experience with business process improvement, software implementation, maintenance, and support
2. Experience with Salesforce; specifically, Service Cloud, Marketing Cloud, Experience Cloud, Sales Cloud, Salesforce Advisor Link, and Education Data Architecture.
3. Ability to critically evaluate business requests to solve problems and improve processes.
4. Experience with data management and knowledge of best practices.
5. Excellent project management skills and a positive, encouraging attitude.
6. Demonstrated analytical and problem-solving skills, with an ability to think creatively and with attention to detail.
7. Salesforce Certified System Administrator preferred.
8. Ability to communicate effectively at all levels of the organization: orally and in writing.
9. Exemplary customer service though frequent communication, positive relations, and prompt support.
10. Strong understanding of the Salesforce platform, and the ability to design and build custom apps, objects, formula fields, workflows, custom views, reports, dashboard, and other content of intermediate to advanced complexity.
11. Ability to assess the impact of new requirements on the Salesforce platform and all related systems and processes.
12. Ability to adapt and learn different software packages as technology needs change.

Key Job Duties              

1. Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Salesforce Administrator/Business Analyst supports the mission of the University through administration of Salesforce resources to provide prospects and current students with outstanding service as they work to fulfill their educational goals. 
2. Function as institutional expert on the Salesforce platform for various business units and departments.
3. Work closely with the CCU community to translate business needs into business processes and detailed requirements.
4. Manage totality of the Salesforce ecosystem from implementation of new features to support of end-users to ensure high adoption levels of functionality and features.
5. Coordinate the evaluation, scope, and completion of new development requests to meet the unique business needs of CCU.
6. Translate business requirements into technical specifications for projects to be done independently or by vendors and consultants and drive projects to successful completion.
7. Create and document requirements by working with those involved in the development of program enhancements and changes, including internal and external resources.
8. Use ticketing system and project management software to record, classify, and resolve client incidents and service requests.
9. Provide application users with technical support where needed.
10. Communicate system functionality and enhancements to Salesforce users..
11. Seek opportunities for automation and improvement of current processes resulting in efficiencies.
12. Stay current on Salesforce releases and evaluate new features as they are deployed and maintain strong knowledge of Salesforce best practices.
13. Contribute to driving adoption, user training, and value for the organization.
14. Perform other duties as assigned.

Work Environment

While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. You will be required to work occasional irregular hours, including some nights and weekends. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends.

What we offer our employees:

We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process.

Colorado Christian University’s pay philosophy is based on internal and external data for pay equity; along with budgetary considerations for effective stewardship. We reserve the right to pay an equitable rate that we believe is within our salary structure or that may fit a candidate’s qualifications or experience for the job. A wage range posted is not a guarantee of a specific wage range for a job offer. CCU reserves the right to make pay decisions based on economic and equity considerations to attract the best possible talent. CCU does not determine pay based on sex or any other protected status.