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Managing Director of the Exploratory and CPGE Student Success Centers

Job Details

Job Summary

Reporting to and receiving work lead direction from the Associate Vice Provost of Undergraduate Advising & Success (AVP UAS), the Managing Director of the Exploratory Student Success Center and College of Professional and Global Education Student Success Center (CPGE) is responsible for leading and developing two teams of staff to ensure that the success centers provide holistic advising and appropriate referrals to campus support services to support the university’s retention and equity goals. The Managing Director is responsible for implementing initiatives of the AVP, in conjunction with Undergraduate Education and CPGE, as needed. The Director is responsible for managing and directing the operations of the centers, including assigning duties to advisors and managing challenging or complex student issues. The managing director works with the AVP to develop and implement programs that support high priority populations including historically excluded students, and students who are in academic jeopardy. A significant responsibility of the director is to implement the use of campus technology solutions, to provide analytics related to staff and Center effectiveness. In collaboration with the AVP UAS, the Managing Director develops and delivers training for the advising community. The Managing Director is the link between the centers and other campus resources and maintains strong working relationships with a wide range of stakeholders including students, staff, faculty, and community partners.

Key Responsibilities
  • Responsible for the day-to-day operations of the Exploratory and CPGE success centers.
  • Responsible for effective implementation of technology related to advising.
  • Identify, develop and implement Student Success programs to provide an equitable, holistic experience for students as they enter the University through to graduation, in consultation with the AVP.
  • Advance key initiatives related to advising, retention, and student success to ameliorate equity gaps.
  • Work with AVP and New Student and Family Programs to deliver advising during Orientations.
  • Work with AVP to set Exploratory/CPGE SSC annual goals.
  • Prepare reports and other materials for AVP related to Exploratory/CPGE performance and staff performance.
  • Work with AVP to develop and implement the UASC assessment plan.
  • Lead for connecting with other Centers.
  • Represent academic advising campus wide as determined by the AVP.
  • Manage and develop a team of advisors and administrative staff.
  • Manage staff requests for professional development funds and opportunities in conjunction with the AVP.
  • Develop and maintain training materials and program for SASS advisors.
  • Work with AVP and Center Directors to develop and maintain ongoing training and professional development for advisors.
Knowledge, Skills & Abilities
  • Knowledge of best practices and high impact practices in advising
  • Knowledge of methods for academic advising assessment and evaluation
  • Knowledge of assessing student needs and referring to appropriate resources
  • Expertise in technologies and practices to support student success;
  • Knowledge of CSU and SJSU policies and procedures that impact students.
  • Ability to inspire, motivate and lead a highly professional team of advisors to achieve high level of performance on student success metrics;
  • Ability to handle difficult student situations and work with relevant constituents towards solutions that balance potentially conflicting priorities
  • Ability to foresee the implications of policy proposals and effectively communicate these to relevant committees and units
  • Ability to design and implement enhancements to improve the efficiency and quality of advising services.
  • Ability to design and implement training for the advising community
  • Strong oral and written communication skills.
  • Strong analytical skills including desire to make continuous improvement to processes, and ability to learn, evaluate and adopt new technologies quickly.
  • Ability to act as an ambassador for the Exploratory/CPGE to both internal and external constituents to ensure a positive image and sufficient promotion of Exploratory/CPGE strengths and innovative programs.
Required Qualifications
  • Master’s degree
  • Five years progressively responsible experience
  • Experience in hiring and supervision
  • Experience developing student programs
  • Experience developing and delivering training or professional development programs
  • Demonstrated experience working with a diverse populations of students
Preferred Qualifications
  • Earned doctorate in social sciences, counseling or education
  • Experience managing a professional staff that is unionized
  • Experience managing diverse teams and stakeholders
  • Experience managing a budget
  • Experience or knowledge of regional, public broad access institutions
  • Experience using Peoplesoft, EAB, or demonstrated ability to learn educational software


Classification: Administrator II
Anticipated Hiring Range: $8,925/month - $9,987/month
CSU Salary Range: $4,583/month - $14,713/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:
  • Resume
  • Letter of Interest
All applicants must apply within the specified application period: January 30, 2024 through February 13, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at and questions may be sent to .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.


All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at .

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: January 30, 2024 (9:00 AM) Pacific Standard Time
Applications close:


San Jose State University

As one of the most transformative universities in the nation, San José State is ready for big change. As part of Transformation 2030, SJSU's strategic plan, the campus community is dedicated to realizing the university's potential as a nationally prominent urban public university. San José State provides a comprehensive university education, granting bachelor’s, master’s and doctoral degrees in 250 areas of study. With approximately 36,000 students and nearly 4,300 employees, SJSU is an essential partner in the economic, cultural and social development of Silicon Valley and California. 

In collaboration with nearby industries and communities, SJSU faculty and staff are dedicated to achieving the university's mission as a responsive institution of the state of California: To enrich the lives of its students, to transmit knowledge to its students along with the necessary skills for applying it in the service of our society, and to expand the base of knowledge through research and scholarship.

Founded in 1857, San José State's history began before the Civil War, as the first State Normal School, which trained teachers who educated the people of a young California. Now, SJSU is a dynamic comprehensive university that anchors the 10th largest city in the United States, and Spartans are found around the globe. 

Faculty members combine research, scholarship and creative activity with industry or practical experience—incubating a problem-solving and entrepreneurial mindset. 

Joining the SJSU community means becoming part of an organization that has worldwide impact. Along with its rich history, SJSU is a dynamic and diverse community in the heart of downtown San José. Embark on your future at SJSU!

As employees of the California State University (CSU), you have a comprehensive program of health benefits including medical, dental, vision, flexible benefits programs and more available to you and, in many instances, your family. Additionally, you may be eligible to extend your health, dental and vision benefits to dependents up to age 26.

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