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Business Systems Analyst

Baltimore City Community College
Maryland, United States
Salary Not Specified
Date posted
Jan 25, 2024
Description/Job Summary

Reporting to the Director of Enterprise Applications, the Business Systems Analyst – supports the functional areas of Admissions, Financial Aid and

Registrar and provides maintenance of the College’s Student Information System and Customer Relationship Management System that supports the strategic enrollment management functions.

  • Under the supervision of Director for Enterprise application, works with BCCC’s functional areas to ensure optimal IT functionality for the systems such as Banner (Recruit) and other related IT systems.
  • Responsible for identification, design, and implementation of improvements to the College’s ERP system and related processes.
  • Responsible for support and improvements to integrations between the College’s ERP, Student Information Systems, and third-party applications.
  • Collaborates with external departments to aid in achieving operational objectives by studying business functions and promoting operational efficiencies using technology.
  • Participates in and sometimes lead data clean-up projects and systems integration projects.
  • Develops strategies to constantly improve the integrity of data in the ERP system. This includes the development of reports and statistics to monitor data integrity.
  • Provides “tier two” support for ERP related issues.
  • Monitors and participates in relevant listservs, training opportunities, user groups, publications, and professional groups to maintain a strong knowledge of developments in the
  • fields of Banner ERP and other IT systems, and administration.
  • Perform complex technical work related to analyzing and resolving problems with the EPR system as they occur and in playing a key role in the testing.
  • documentation, and training of business processes related to Student Information System.
  • Completes necessary research and analysis to communicate with functional area on configuration requirements needed for compliance with policies and regulations.
  • Assists in the compiling and preparing statistical data according to State and Federal regulations, policies and guidelines, application processing and eligibility requirements.
  • Works closely with functional area in configuring and testing the Student Information System upgrades, and related system changes as well as
  • current and forthcoming software from the Department of Education and Maryland Higher Education Commission for monitoring, processing, and reporting of grants,
  • scholarships, loans, and other sources of financial assistance.
  • Provides training on application functionality.
  • Some evening and weekend hours are required for configuration changes and end-user support.
  • Perform other job-related duties as assigned.
Required Qualifications
  • Bachelor’s degree in information systems, Computer Science, or related field.
  • Minimum of five years of experience with Higher Education Enterprise Resource Planning (ERP) applications.
  • Demonstrated supervisory experience.
  • Demonstrated experience leading teams and/or vendors for implementation of software applications.
  • Demonstrated experience with Structured Query Language (SQL) for databases.
  • Demonstrated experience with software design and documentation.
  • Demonstrated experience with the Software Development Life Cycle Process (Including Waterfall and Agile project management methodologies), capturing software requirements, software maintenance and promoting process improvement.
  • Must be a proven problem solver, strategic planner, have excellent oral & written communication skills and is capable of data transformation and analysis.
  • Growth mindset, persistent in the face of obstacles and embraces challenges.
  • Demonstrated growth experience, showing a consistent track record of taking on new challenges and driving success.
  • Knowledge of student management, financial aid, finance, and human resources in a higher education setting.
Preferred Qualifications
  • Knowledge of Banner ERP implementation
  • Knowledge of Argos report writing
  • Knowledge of Ethos application integration
  • Knowledge of Web Services and API driven integration methodologies
  • Demonstrated Project Management experience.
  • Knowledge of functionality testing procedures.
  • Knowledge of end user training and support principles.
  • Knowledge of database management concepts.
  • Knowledge of change management processes.
  • Knowledge of database programming and scripting principles.
  • Skill in collaborating with multiple constituents.

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