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Director, IT Infrastructure and Operations

University of Idaho
Idaho, United States
Salary Not specified
Date posted
Jan 26, 2024

University of Idaho

Director, IT Infrastructure and Operations

Location: Moscow

Division/College: Information Technology Services

Employee Category: Exempt

Pay Range: $125,000.00 annually or higher depending on experience

FTE: 1

Full/Part Time: Full Time

Position Summary:
This leadership position is directly responsible for the direction of the IT Infrastructure and Operations team, leads the development of university-wide infrastructure technology goals and objectives and leads the implementation and maintenance of supporting technologies. This position develops a university-wide investment strategy for advanced innovative infrastructure technology and actively develops and reviews university programs, processes, and capabilities to ensure that infrastructure technology programs and initiatives supports the delivery of functionality to accomplish the statewide mission of education, extension, and outreach. IT Infrastructure and Operations support university-wide services for the statewide data network, telecommunications infrastructure Internet connectivity and computer and storage services both on-premise and in the cloud.
Duties may include:
  • Developing and implementing a comprehensive technology infrastructure strategy aligned with OIT and university objectives
  • Overseeing the design, implementation, and maintenance of the university's IT infrastructure, including networks, servers, storage, and other critical systems
  • Ensuring team focus on the security, integrity, and availability of all technology infrastructure components
  • Collaborating with cross-functional teams to drive innovation projects from concept to implementation
  • Managing technology projects and working closely with stakeholders to define success criteria to ensure projects are delivered on time, within scope, and within budget
  • Building and leading a high-performing technology team, fostering a collaborative and inclusive team culture that values diversity and promotes a positive working environment and professional development opportunities
  • Evaluating, selecting, and managing technology vendors, service providers and related contracts to ensure the delivery of high-quality services and solutions
  • Supporting the development and continuous improvement of rigorous IT service management processes for IT Infrastructure and Operations and for the Office of Information Technology
  • Other duties as assigned

Minimum Qualifications:
  • Bachelor’s Degree in Computer Science or Management Information Systems; four additional years of experience (for a total of twelve years) may substitute a Bachelor’s Degree
  • Eight years planning and implementing technology infrastructure in a customer-focused environment
  • Five years managing technical personnel
  • Working in a customer service-oriented team environment to accomplish shared goals
  • Managing multiple multi-stakeholder technology projects with competing deadlines and budgets
  • Designing and deploying infrastructure in a hybrid-cloud environment
  • Experience in IT service management and IT process development and improvement

Preferred Qualifications:
  • Knowledge of enterprise network architecture, design, and support
  • Documented on-premise and cloud infrastructure administration experience
  • Proven experience with large scale project management
  • Preparation of successful grant proposals for technology infrastructure
  • Working knowledge of service level agreements
  • Experience with both commercial and open source enterprise class network management tools
  • Experience managing technology infrastructure in higher education
  • Proven experience in networking voice, data and video
  • Background of servicing customers in a technical environment
  • Understanding of endpoint management concepts
  • Experience with ITSM and ITIL, particularly incident and change management
  • Understanding of DevOps concepts and the role of infrastructure support in successful delivery
  • Understanding of Agile methodologies

Physical Requirements & Working Conditions:
  • None

Required Licensures, Certifications or other

Posting Number: SP004274P

Posting Date: 01/25/2024

Closing Date:

Open Until Filled: Yes

Special Instructions:
Applications received by February 8, 2024 will receive first consideration.

Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, please visit:

EEO Statement
University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.


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