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Supervisor, Accelerator Operations

Employer
Austin Community College
Location
Texas, United States
Salary
Salary Not specified
Date posted
Jan 25, 2024

View more

Position Type
Faculty Positions, Business & Management, Management
Employment Level
Administrative
Employment Type
Full Time


Supervisor, Accelerator Operations

Austin Community College


Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

If you are a current Austin Community College employee, please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community
  • Values intellectual curiosity and innovative teaching
  • Is attracted by the college's mission to promote equitable access to educational opportunities
  • Cares about student success and collaborates on strategies to facilitate success for under-represented populations
  • Welcomes difference and models respectful interaction with others
  • Engages with the community both within and outside of ACC


Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

ACC is proud to serve a diverse student body as an open-access and low-cost institution. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to our students' diverse cultures and socio-economic backgrounds. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC's faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.

Job Posting Title:
Supervisor, Accelerator Operations

Job Description Summary:
To lead and oversee assigned ACCelerator staff, front desk and administrative operations including the oversight of facilities, designated support services, room scheduling, and collaboration with members of the community, as needed.

Job Description:

Location: Round Rock Campus
Note: Supports ACCelerators in the North Region

(40 hour work week) Evenings and weekends

Tuesday - Thursday 10:00 a.m. - 7:00 p.m. Friday 8:00 a.m. - 5:00 p.m. Saturday 8:00 a.m. - 6:00 p.m.
(May need to close depending on operational schedule & staffing)
Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.
Supervision and Leadership (40%)
  • Supervise the daily operations of the ACCelerator ensuring that all operational functions, strategies, and customer service standards are met and exceeded.
  • Supervises, hires, trains, and evaluates assigned ACCelerator staff to ensure that employees maintain their work schedules, complete assignments, tasks and trainings to meet goals and expectations.
  • Conduct regular team meetings to discuss goals, address concerns, and promote a positive work environment.
  • Foster a sense of community and teamwork among ACCelerator staff.


Program Support Management (20%)
  • Assist the Regional Director with overseeing the optimal use of physical spaces i.e. pods, study rooms, class rooms, and opens study spaces.
  • Coordinates and supports ACCelerator program events by providing event coordination, team communication, and event follow-up
  • Liaise with other ACCelerator Strategic Initiatives team members, other ACC departments and/or external partners to ensure seamless coordination and cooperation
  • Provides tours and information concerning the ACCelerator about promote the ACCelerator to students, staff, faculty and stakeholders


Student Support and Customer Service (20%)
  • Provides and maintains a student/customer-centric approach, ensuring energic, engaging and exceptional service is delivery to all ACCelerator patrons
  • Provide direct support and assistance to students, staff, faculty and other ACCelerator patrons to ensure their needs are meet in the ACCelerator.
  • Answers inquiries and resolves ACCelerator patrons' issues, complaints, problems and escalate higher-level issues to Regional Director.
  • Implement and maintain service standards to enhance the overall experience.


Facility Operations (10%)
  • Monitor, evaluate and assist the Regional Director with workflow development to identify areas for improvement with the systems, procedures, processes, and policies to implement solutions to achieve goals.
  • Coordinate maintenance and cleaning schedules. Regularly inspect and maintain all equipment i.e. computers, AV technology, furniture and others.
  • Maintains, monitors and replenishes inventory of equipment, supplies, displays, and demonstrations. Reports material needs to Administrative unit.


Administrative Tasks (10%)
  • Assists Regional Director with reviewing and scheduling ACCelerator rooms, pods and spaces for internal and external partners' classes, events, tours, programs in conjunction with other campus schedulers.
  • Coordinates data for reporting and planning purposes such as utilization reports, guest satisfaction, equipment condition, and staffing coverage needs.
  • Interprets and applies college policies and procedures related to departmental functions and service delivery.
  • Serves as a back-up to Regional Director and participate in leadership meetings supporting the ACCelerator and College.


Knowledge
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Knowledge of ACCelerator mission, programs, and operational procedures.
  • Multicultural education programs and systems.
  • Student database systems.
  • Supervisory principles, practices, and methods.


Skills
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
  • Maintaining an established work schedule.
  • Effectively using interpersonal and communications skills, including the use of tact and diplomacy.
  • Effectively using organizational and planning skills.
  • Effectively supervising, leading, and delegating tasks and authority.
  • Working collaboratively.
  • Maintaining confidentiality of work related information and materials.
  • Establishing and maintaining effective working relationships.


Technology Skills
  • Use a variety of spreadsheet, word processing, database, and presentation software.


Required Work Experience
  • Two years related work experience including one year supervisory experience.
  • Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.


Preferred Work Experience

Work experience in a college setting and/or working in the following settings is preferred:
  • Work experience in facility operations management, (i.e. Residence Hall).
  • Work experience in hospitality management, (i.e. Hotel Management).
  • Work experience in customer service-focused operations, (i.e. Big-Box Retail).


  • Spanish-speaking bilingual preferred.


Required Education
  • Bachelor's degree.


Physical Requirements
  • Work is routinely performed in office environments and educational facilities.
  • Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling.
  • Occasional lifting of objects up to 10 pounds.


Safety
  • Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.


Salary Range: $55,665 - $69,582

Number of Openings:
1

Job Posting Close Date:
February 5, 2024

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.


To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Round-Rock-Campus/Supervisor--Accelerator-Operations_R-5325



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