Skip to main content

This job has expired

Manager of Campus Custodial Services & Operations

Job Details

Wheaton is a leading private, coeducational, liberal arts college of 1800 students located in Norton, MA and within easy commuting distance of Boston and Providence.

Posting Details

Posting Details

Posting Number:


Position Title:

Manager of Campus Custodial Services & Operations



Job Type:


Staff Term:

12 Months

Staff Work Schedule (hours/dates):

Monday - Friday 8:00 - 5:00

Academic Year Schedule (dates):

Faculty Term:

Position Type:



Building Services

Job Summary/Basic Function:
  • Leadership – Foster a collaborative environment that embraces technology, data accuracy, and attention to detail, and implements best practices to ensure the beneficial use and overall presentability of college-owned and operated property.
  • Financial Management – Work strategically to develop, foster, and maintain strategic partnerships with vendor suppliers, and 3rd party contractors to ensure department objectives are achieved cost-effectively. Serve as a technical expert and oversee the execution of assignments.
  • Stewardship of College Property – In conjunction with standard operating procedures, annual and strategic planning initiatives ensure campus property is being maintained to the highest achievable standards and supervise the remedy of any condition that falls outside acceptable criteria.
  • Technical Expertise – Ensure custodial services & materials management are implementing best practices to achieve the desired outcome for the campus.
  • Provide direction and leadership to the custodial operations, & materials management on campus including ALL custodial employees and vendor partners performing custodial functions on campus.
  • Serve Conferences and Events by managing and overseeing all activities related to event support as assigned including but not limited to set-up, cleaning, and breakdown.
  • Serve as a primary user of CMMS to ensure work orders are being engaged with, assigned, completed, and closed within established timeframes.
  • Develop and maintain core performance standards for maintaining campus property. Develop, modify, and implement run sheets and task assignments for custodians. Develop a quality assurance program to ensure service levels are achieved.
  • Managed 3rd party vendors performing cleaning or event support functions on campus. Execute life cycle management of these vendors from RFP development to performance management.
  • Assist in management and oversight of the departmental and college-wide waste management program including both operations and capital improvements.
  • This position is categorized as essential to campus operations and is responsible for on-site response during campus emergencies.
Minimum Qualifications:
  • Bachelor’s Degree in Engineering, Construction, or Facilities Management or relevant experience in these fields with a proven track record of success.
  • Minimum of 5 years of experience in increasing responsible management in manufacturing, commercial real estate, health care, large-scale complex facilities, or higher education settings.
  • Experience managing building services or trade workers assigning work and verifying outcomes.
  • Experience managing projects against budgets, and schedules, and ensuring desired outcomes.
  • Experience managing operational and capital budgets.
  • Experience identifying deficiencies and needs as they relate to physical assets and prioritizing those needs by contributing to the development of multi-year capital renewal plans and updating plans against executed reality.
  • Experience managing supervisor-level employees developing objectives and providing clear communication around those objectives.
  • Demonstrate ability to quickly and appropriately respond to the varying needs of a large residential community.
  • Ability to plan, coordinate, and supervise those engaged in a variety of custodial functions and best practices for facilities cleanliness standards, responsive professional customer service.
  • Strong written and oral communication and interpersonal skills. Ability to communicate well with employees verbally in person and in writing at the individual, team, and departmental levels .
  • The ability to convey technical information in a way that is understood by a broad audience.
  • Knowledge of property management principles, and vendor management process, along with methods and processes used in large-scale housekeeping and custodial operations.
  • Proficient technology skills including Google suite of products, and Microsoft suite of products; i.e. Excel, and Word along with familiarity with the principles of a CMMS Platform like School Dude for work order-tracking.
Preferred Qualifications:

Previous Experience working in a supervisor capacity within an institutional housekeeping and/or support function.

Experience overseeing an in-house dining service operation.

Experience managing an annual operating and capital budget and tracking variances.

Compensation and Benefits

To attract and retain the most talented individuals, Wheaton College maintains a flexible and competitive staff compensation and benefits program.

When determining and establishing hiring rates or recruitment ranges for a position, the College considers a number of factors including the budget for the position, the range of the grade, the external market for the position or similar positions, level and scope of responsibilities, required education, skills and relevant experience as well as internal equity. All salary offers must have the prior approval of the Office of Human Resources.

The salary for this position will be commensurate with the qualifications, education and experience.

Physical Demands

Office environment with heavy periods of walking, standing, climbing stairs/ladders, stooping, crouching, and bending both inside and outside buildings throughout the day to perform the basic functions of this job.

ADA Statement:

Individuals must possess these knowledges, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Eeo Statement

Wheaton College is an equal opportunity/affirmative action employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability. In a continuing effort to maintain and enrich an intellectually diverse learning environment, the Department and the College actively encourages applications from women and members of underrepresented groups.

Wheaton’s core belief is that valuing diversity is pivotal to personal development, intellectual expansion, and societal equity. Our community is united by a shared dedication to equity and access that is essential to providing a transformative education in the Liberal Arts and Sciences.

Posting Date:


Closing Date:

Open Until Filled



Office of Human Resources

Contact Phone/Extension:


Contact Email:

Contact Fax

Special Instructions to Candidates:

The federal government and the state of Massachusetts have made the decision to end the COVID -19 public health emergency. Effective June 1, 2023, the college will no longer require COVID -19 vaccinations and boosters for members of our community. Rather, we strongly recommend that everyone stay up to date on their vaccinations, including boosters, as recommended by their health care provider.

While we will no longer require COVID -19 vaccinations, we strongly encourage members of our campus community to adhere to public health recommendations for vaccination to protect against COVID -19, as well as influenza and other diseases.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Optional & Required Documents
Required Documents
  1. Cover Letter
  2. List of References
  3. Resume
Optional Documents


Wheaton College of Massachusetts.

Founded in 1834 in Norton, Massachusetts, Wheaton College is among New England's premier private liberal arts and sciences colleges.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert