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Director of Academic Services / Registrar

Yale University
Connecticut, United States
Salary Not specified
Date posted
Jan 22, 2024

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Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Employment Type
Full Time

Director of Academic Services / Registrar

University Job Title: Student Services Officer 4, Jackson Registrar
Bargaining Unit: None - Not included in the union (Yale Union Group)
Time Type: Full time
Duration Type: Regular
Compensation Grade: Administration & Operations
Wage Ranges: Click here to see our Wage Ranges
Work Location: Central Campus
Worksite Address: 55 Hillhouse Avenue
New Haven, CT 06511
Work Week: Standard (M-F equal number of hours per day)
Searchable Job Family: Student Services
Total # of Hours to be Works: 37.5

Position Focus:
Opened in 2022, the Jackson School of Global Affairs is the first professional school to be established at Yale since 1976. The Jackson School is a community of scholars, students, practitioners, alumni, and staff dedicated to making a difference in all fields of global affairs. We bring to Yale the most talented, passionate students from all over dedicated to making the world a better place. We prepare students to understand the world through academically rigorous programs taught by outstanding faculty who are leaders in their fields, and prominent practitioners of global affairs. Reporting to the Deputy Dean, the Director of Academic Services serves as the Jackson School Registrar and plans, develops and implements all activities related to Jackson's student records and curriculum support services. The incumbent will provide functional expertise to the Jackson School on the use of student systems and applications for student records, curriculum support, and teaching and learning technologies. In addition, the individual will champion the use of these tools to improve student and faculty experience, ensures data quality, eliminates duplicate systems and reduces costs through continual system testing, troubleshooting, and usage of all registrar-related applications.

Essential Duties:
1. Direct Jackson’s registrar office’s services and operations supporting all degree programs including joint degree students. Services include enrollment management, registration, creation of courses, issuing/providing degree and enrollment verifications, issuing transcripts, maintaining student records, awarding degrees and diplomas. 2. Oversee the ongoing evolution, implementation and maintenance of integrated student record systems and technological resources in all student and course data service areas. Lead in the development, enhancement, and maintenance of systems and processes. 3. Responsible for maintaining and updating web based and printed materials on academic policies, program and graduation requirements and other academic resources to support the student experience and curricular needs of the school. Leads maintenance and update of the Jackson Institute/School Bulletin, which contains academic policies, procedures, and degree requirements. 4. Advise students and faculty concerning academic policies, degree requirements, and procedures. Interact with faculty in interpreting and applying academic policy according to best practice and industry standards. Use discretion and independent judgment in granting exceptions to selected policies and recommend modifications to academic policies and procedures to senior faculty leadership team. 5. Manage course registration process, including course setup and maintenance, schedule approval, and problem-solve as necessary with appropriate University resources. Collaborate with relevant Jackson faculty and staff to ensure courses are created in an accurate and timely manner to meet faculty and student needs. Work independently to troubleshoot any matters regarding student and course data services. 6. Counsel students and provide guidance and advice with registration and other academic support requests. Ensure ongoing communication with students regarding program requirements to successfully navigate from matriculation to graduation. Develop and implement strategies to improve communication and ensure success. 7. Write and distribute communications to students regarding operational deadlines and other relevant academic policies. 8. Oversee student records and conduct degree audits for all graduating students to ensure compliance with program requirements for graduation. Ensure the accurate monitoring and tracking of student graduation requirements. 9. Work with Yale Health and University offices to monitor registration holds and follows process of alerting the student(s), faculty, and key staff to ensure compliance with university and Jackson policies. 10. Determine teaching and final exam schedule. Oversee the receipt, processing, and timely recording of grades. 11. Administer the Institute’s/School’s teaching fellowships and course evaluations programs. 12. Compile statistical data and information. Summarize and analyze data for reports. 13. Develop strategies that draw upon emerging technologies to respond to changing student and scheduling needs. Anticipate needs that will optimize student success and improve records retention. 14. Serves as the primary liaison to the University Registrar’s Office to ensure compliance with registrar related functions, administrative policies and procedures. Participate in University-wide network of graduate and professional school registrars to keep abreast of University policies and best practices as they exist and change. Represent Jackson at professional conferences to keep abreast of national standards and best practices. 15. Serve as School Certifying Official for the US Veteran's Administration. 16. Assure institutional compliance with relevant federal law.

Required Education and Experience:
Bachelor’s Degree in a relevant field and five years of experience in a related area or an equivalent combination of education and experience.

Required Skill/Ability 1:

Demonstrated expertise working with student and academic records, including student records privacy (FERPA) policy and procedures.

Required Skill/Ability 2:

Demonstrated ability to work effectively with and foster collaboration among a wide range of individuals and constituencies in a large, complex academic environment. Excellent oral, written and interpersonal communication skills with emphasis on customer service to students, faculty and staff. Ability to use diplomacy and tact, and to maintain confidentiality.

Required Skill/Ability 3:

High level of computer proficiency. Proven record of learning new systems and technologies to improve systems to better serve constituents. Excellent analytical, organizational, and data management skills. Accuracy and precise attention to detail.

Required Skill/Ability 4:

Demonstrated ability to multi-task in a fast-paced environment. Ability to adapt to change and adjust workflow to meet organizational and project goals. Excellent organizational skills to meet deadlines, timely response to student and faculty requests, and meet requirements of the position.

Required Skill/Ability 5:

Expert knowledge of complex academic policies and procedures such as curriculum, registration, enrollment, classrooms, grading, assessment, or scheduling. Familiarity with issues that influence higher education and/or the profession.

Preferred Education, Experience and Skills:
Prior experience in an academic institution, with knowledge of academic procedures and student and course management systems. Knowledge of Ellucian Banner, DegreeWorks, Slate, Application Xtender, Leepfrog CourseLeaf, Parchment, and Dynamic Forms. Experience working for a decentralized, research (R1) university.

Drug Screen: No
Health Screening: No

Background Check Requirements:
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement:
The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:

Posting Disclaimer:
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

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Yale is a tobacco-free campus.


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