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International Student and Scholar Advisor

University of the Pacific
California, United States
Salary Not specified
Date posted
Jan 17, 2024

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Position Type
Administrative, Academic Affairs, International Programs
Employment Level
Employment Type
Full Time

International Student and Scholar Advisor

Primary Purpose:
The International Student and Scholar Advisor (ISSA) is responsible for the pre-arrival and onboarding components for Pacific's international student population attending on an F-1 visa in addition to providing supplemental support for continuing and graduating students. ISSA advises and assists students, faculty and staff on all aspects of F & J visas and serves as one of the school's Designated School Official (DSO) for international students, as an Alternate Responsible Officer (ARO) for Exchange Visitors and their dependents, and as the Student & Exchange Visitor Information System (SEVIS).

Essential Functions:
  • Create I-20 and DS-2019 records for admission purposes in collaboration with University of the Pacific’s Admission Office in addition to Pacific Global, Pacific’s international recruitment partners.
  • Plan international-specific orientation sessions (including F-1, nonimmigrant student orientation) and coordinate services (such as airport pickup, banks, cell phone providers, etc.).
  • Manage communication for incoming F-1 students and provide guidance on the visa acquisition process. Work with Director and Admission to develop and update communication for arriving students. Maintain effective communication with students, faculty, and staff, including regular updates on immigration policies, deadlines, and related matters.
  • Advise and support international students and scholars on F-1 and J-1 visa regulations, cultural adjustment, academic and personal issues, and other concerns. Provides direction to students for navigating non-academic resources on campus, online, and in the community.
  • Maintain and update the International Student and Scholar Management (ISSM) database, ensuring accuracy and completeness of student and scholar records. Ensure compliance with federal regulations governing international students and scholars, including SEVIS reporting requirements.
  • Create and update informational content for international students and scholars including but not limited to flyers, social media posts, online course work, presentations, departmental website, etc.
  • Develop and implement programs, workshops, and events that promote international student engagement and integration into the university community.
  • Provides Ad-Hoc reporting as requested or assigned.
  • Perform administrative duties as assigned.
  • Perform other related duties as assigned.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Minimum Qualifications:
  • Bachelor’s Degree (Two (2) years of full-time experience in the same/similar position is equal to one (1) year of completed post-high school education coursework).
  • U.S. Citizen or U.S. Legal Permanent Resident per federal regulations governing who can serve as Designated School Official (DSO) and Alternate Responsible Officer (ARO).
  • Two (2) years of work experience providing support to business operations.

Preferred Qualifications:
  • Experience working with international students within higher education or comparable environment.
  • One (1) year of experience as a Designated School Official (DSO).
  • Familiarity with federal immigration regulations and providing immigration guidance to F‐1 and/or J‐1 visa holders.
  • Effective communication skills, verbal, written, and cross‐cultural.
  • Ability to provide excellent customer service.
  • Ability to work independently, prioritize and manage competing tasks timely and successfully with and without direct supervision.
  • Experience and sensitivity in working with people of diverse backgrounds and cultures.
  • Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
  • Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements:
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily performed in a standard office environment with use of computer and phone. Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds.

Work Environment/Work Week/Travel:
Work performed during standard business hours. May require limited work during non-business hours.

Hiring Range: $18.09 - $23.96 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer.

Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

To apply, visit

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.


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