Technology Support Specialist

Kenyon College is seeking applications for a Technology Support Specialist in the Information Technology department of the Library and Information Services division.  This is a full-time, permanent, benefit-eligible position.

About Us:  Join our Team!

Kenyon College, one of the nation’s finest liberal arts colleges, is a small school where academic excellence and a strong sense of community go hand in hand. Kenyon’s beautiful hilltop campus is located in Gambier, OH, 45 miles northeast of Columbus, OH.  Kenyon enrolls 1800 undergraduate students, all of whom live on campus the entire time they are students at Kenyon.

The Information Technology (IT) department is an inclusive group committed to ensuring all students, faculty, staff, alumni, and other campus partners have a safe, productive, enjoyable, and meaningful experience with college technology.  We provide creative solutions, responsive services, and reliable, secure access to an enabling infrastructure.  IT is a part of the Library and Information Services division, an encouraging environment where we grow, learn, and pursue our craft. We are helpful, kind, friendly, and respectful of all. We enjoy a sense of humor--something we find essential to our success. We make our work fun whenever possible! Work/life balance is valued here: we love our work but understand that there is more to life. Professional development and diversity are also valued here: we continually learn new skills, grow in our understanding of the world around us, and explore new technologies.

About the Position: Do Work that Matters!

The Technology Support Specialist reports to the Technology Support Manager and will interact regularly with other departments to support the mission of the College, collaborating extensively with other members of the IT team. The Technology Support Specialist is a member of the Information Technology (IT) department that supports computing technology at Kenyon.

The major functional areas for the Technology Support Specialist include general technology support, technology asset lifecycle support, and technology education for Campus success. General technology support includes but is not limited to Windows and Apple computers, tablets, telephones, printers and other peripherals associated with these systems.  The Technology Support Specialist participates in the installation, configuration, troubleshooting and maintenance of classroom technology equipment across the campus.

IT team members are encouraged and expected to develop and grow their skills to match the needs of the institution, and to help others grow, too. Recognizing that technology is continually changing, the Technology Support Specialist participates in regular professional development and in the larger professional security community as well. 

Minimum Requirements: 

We value both education and experience. A successful candidate should be comfortable with technology, be curious, and love to learn. These are the minimum requirements for a successful candidate:

• Bachelor’s degree in computer science or a related field or a combination of relevant education and experience. Effective written and verbal communication skills. Proficient analytical and problem-solving skills.

Preferred Qualifications:

These are the preferred qualifications for a successful candidate:

• Two (2) years of professional experience with management, operation, and support of computing systems, preferably within a higher education environment. Ability and desire to establish and maintain close collaborative relationships with faculty, staff, and students, both as clients and as colleagues. Knowledge of configuration, loading, and troubleshooting software on Mac OS X, Apple iOS, and Windows OS devices. Familiarity with device management tools such as JAMF and InTune. Experience with basic printing and copying configuration. Professional certifications, either achieved or substantially.

Working Conditions: 

Kenyon is an employer that understands the complexity of modern life. Our IT team works flexible hours and can function in a hybrid environment.

Compensation and Benefits:

Salaries at Kenyon are competitive and commensurate with experience. In addition to an attractive salary, Kenyon offers excellent benefits for employees and their family members. Children of employees are eligible for 100% tuition waivers at Kenyon, and through the Great Lakes Colleges Association, children of employees are eligible for 90% tuition waivers at fifteen other of the nation's finest liberal arts colleges. Details about benefits as well as conditions of employment are described more fully in our Staff Handbook.

Kenyon is a unique place to live and work. To discover why it should be your next home, click here.

Application Process:

Applicants should submit a cover letter and a resume. Kenyon is committed to being a diverse and inclusive community. Therefore, in your cover letter, please include a statement about your experiences engaging with diverse communities--particularly in the context of your professional, volunteer, or civic work--or your aspirations to support diversity and inclusion in this role.

Kenyon College is an equal opportunity employer and applications from members of all underrepresented groups are encouraged. It is the College's policy to evaluate qualified applicants without regard to race, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, physical and/or mental disability, age, religion, medical condition, veteran status, marital status, or any other characteristic protected by institutional policy or state, local, or federal law. Kenyon College has a strong commitment to supporting diversity, equity and inclusion. Please visit our Diversity at Kenyon website.