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Job Details



Overview:

The Quinnipiac University Poll, recognized throughout the country as a gold standard source of public opinion information on elections, political figures, and issues in the news, is seeking a Part-Time Supervisor to join our exciting team. This position will support the Quinnipiac Poll’s call center operations and is responsible for coaching the interviewer team to excellence.

This is a part-time, non-benefits eligible position, not to exceed 19 hours per week.

Hybrid positions, which include remote, work from home, and on-site shifts in our state-of-the-art call center facility in Hamden, CT are now available.

Responsibilities:
  • Coach and mentor in-house and remote interviewers to meet quality and quantity standards of the Quinnipiac University Poll
  • Manage call center workflow to ensure surveys are being conducted in a timely manner
  • Monitor calls for in-house and remote interviewer teams and provide feedback regarding proper interviewing techniques
  • Assist with developing new interviewers by providing post training guidance and constructive feedback
  • Manage varied personality types to individual excellence
  • Oversee attendance for shift interviewers
  • Measure interviewer performance using automated reports and processes
  • Positively encourage interviewer team members to meet survey goals
  • Assist in resolving employee issues
  • Work with senior supervisor on duty to manage the electronic processes that contribute to the seamless operation of the Quinnipiac Call Center
Education Requirements:
  • Bachelor's degree preferred
Qualifications:
  • Candidates should bring leadership skills, a high energy level, and a positive approach to this supervisory role which focuses on teambuilding.
  • Coaching the interviewing staff to high performance is a key aspect of this position, therefore, strong communication skills are required.
  • Supervisors must possess the confidence and competence to assist in mentoring and guiding interviewers to their best performance.
  • Solid computer skills are a must.
  • Supervisors must possess working knowledge of computer software applications (i.e MS Office, Zoom).
  • The position requires strong attention to detail, good articulation skills, and the ability to support the interviewing staff to meet the day-to-day objectives of the Quinnipiac University Poll.
  • Candidates should have at least 3 years’ experience in a call center environment.
  • Must be timely, flexible, and dependable.
  • Demonstrated ability to work with diverse populations and a commitment to diversity and inclusion.
About Quinnipiac:
Quinnipiac is a private, coeducational, institution located 90 minutes north of New York City and two hours from Boston. The university enrolls 9,000 students in more than 130 degree programs through its Schools of Business, Communications, Education, Computing and Engineering, Health Sciences, Law, Medicine, Nursing and the College of Arts and Sciences. Quinnipiac is recognized by U.S. News & World Report and Princeton Review’s “The Best 388 Colleges.” The university is in the midst of program expansion and renewal for both traditional and adult learners, attraction of diverse communities, development of innovative corporate partnerships and construction of an ambitious set of capital projects. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X.

Special Instructions to Applicants:

TO APPLY:

Applications must be submitted electronically and include a resume, cover letter addressing how your experience supports the requirements of this position and Quinnipiac's commitment to diversity and inclusion, and contact information for three references on the application form.
  • This is a part-time, non-benefits eligible, position not to exceed 19 hours per week.
  • This is a HYBRID role that requires a minimum of 1 day onsite every week.
  • Starting hourly rate is a minimum of $17.00 per hour, depending on experience.
Quinnipiac University has a strong commitment to the principles and practices of diversity and inclusion throughout the University community and welcomes candidates who enhance that diversity.

We offer a comprehensive benefits package for full-time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.

Quinnipiac University is an Equal Opportunity Employer.

Advertised: December 12, 2023 Eastern Standard Time
Applications close:

Company

Quinnipiac University

Quinnipiac is a private, coeducational university in Hamden, CT where students engage in an educational experience that’s both personal and challenging from faculty who care deeply about student outcomes. We offer a diverse range of programs and courses, including our industry-leading dual-degree programs, to approximately 6,000 undergraduate and 2,700 graduate, law and medical students.

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