The Director of Academic Support Services
have the primary responsibilities for overseeing and enhancing the
academic support services provided to students, with a focus on the
Writing Lab, Math Lab, subject-specific tutoring, and testing
services. The Director of Academic Support Services is a key
leadership position within the Office of Academic Engagement and
Student Success. A successful candidate will play a crucial role in
fostering a culture of academic excellence and student success
within the institution. This position will report directly to the
AVP of Academic Engagement and Student Success.
Knowledge, Skills, and Abilities
- Develop and implement a strategic vision for academic support
services that aligns with the overall goals of the
- Collaborate with other departments and academic units to ensure
cohesive support services that address the
diverse needs of students.
- Lead, manage, and mentor a team of professionals within the
Writing Lab, Math Lab, subject-specific tutoring,
and testing services.
- Foster a positive and collaborative team culture that promotes
continuous improvement and innovation.
- Assess the effectiveness of current academic support programs
and identify opportunities for improvement.
- Develop and implement new programs or initiatives that enhance
academic support services, addressing
emerging needs and trends.
- Oversee the allocation of resources, including staffing,
budget, and facilities, to ensure the efficient and
effective operation of academic support services.
- Collaborate with relevant stakeholders to secure additional
resources as needed.
- Collaborate with faculty, staff, and student organizations to
promote academic support services across campus.
- Develop and implement outreach initiatives to increase student
awareness and utilization of academic support
- Implement assessment strategies to evaluate the impact and
effectiveness of academic support services.
- Utilize data analysis to inform decision-making and improve
- Staying informed about best practices and trends in academic
- Provide professional development opportunities for staff to
enhance their skills and knowledge.
- The omission of specific duties does not preclude the
supervisor from assigning duties that logically relate to the
- Excellent written and verbal communication skills along with
strong computer and analytical skills.
- Strong interpersonal skills with faculty, staff, students, and
- Exceptional customer service and organizational skills.
- Understands how to read and interpret reports and data.
- Ability to present and speak in a public setting.
- Demonstrated ability to foster a growth mindset and support the
holistic development of students.
- Effective analytical and decision-making skills.
- Attention to detail and adaptability to a changing environment
is extremely important as well as dependability.
- Excellent interpersonal and communication skills, with the
ability to establish rapport and build relationships with
- An empathetic and compassionate approach to student support,
with the ability to motivate and inspire
- Strong organizational and time management skills, with the
ability to multitask and prioritize effectively
- Commitment to diversity, equity, and inclusion in student
- Flexibility to work outside of normal business hours.
- Moderate physical activity. Requires handling objects of
average weight up to fifty (50) pounds or standing and/or walking
for more than four (4) hours per day.
- Note: In compliance with the American Disabilities Act (ADA),
those functions of the job that are identified essential are
required to be performed with or without reasonable accommodations.
Requests to facilitate the performance of essential functions will
be given careful consideration
- Master's degree in education, counseling, or a related field.
- A minimum of one year with strong leadership and team
- Previous tutoring or teaching experience is desirable.
Florida Memorial University is an Equal Employment Opportunity
- Criminal background check.
- Drug testing.