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Director of Academic Support Services



The Director of Academic Support Services shall have the primary responsibilities for overseeing and enhancing the academic support services provided to students, with a focus on the Writing Lab, Math Lab, subject-specific tutoring, and testing services. The Director of Academic Support Services is a key leadership position within the Office of Academic Engagement and Student Success. A successful candidate will play a crucial role in fostering a culture of academic excellence and student success within the institution. This position will report directly to the AVP of Academic Engagement and Student Success.

Essential Functions:
  • Develop and implement a strategic vision for academic support services that aligns with the overall goals of the
    institution.
  • Collaborate with other departments and academic units to ensure cohesive support services that address the
    diverse needs of students.
  • Lead, manage, and mentor a team of professionals within the Writing Lab, Math Lab, subject-specific tutoring,
    and testing services.
  • Foster a positive and collaborative team culture that promotes continuous improvement and innovation.
  • Assess the effectiveness of current academic support programs and identify opportunities for improvement.
  • Develop and implement new programs or initiatives that enhance academic support services, addressing
    emerging needs and trends.
  • Oversee the allocation of resources, including staffing, budget, and facilities, to ensure the efficient and
    effective operation of academic support services.
  • Collaborate with relevant stakeholders to secure additional resources as needed.
  • Collaborate with faculty, staff, and student organizations to promote academic support services across campus.
  • Develop and implement outreach initiatives to increase student awareness and utilization of academic support
    resources.
  • Implement assessment strategies to evaluate the impact and effectiveness of academic support services.
  • Utilize data analysis to inform decision-making and improve service delivery.
  • Staying informed about best practices and trends in academic support services.
  • Provide professional development opportunities for staff to enhance their skills and knowledge.
  • The omission of specific duties does not preclude the supervisor from assigning duties that logically relate to the position.
Knowledge, Skills, and Abilities
  • Excellent written and verbal communication skills along with strong computer and analytical skills.
  • Strong interpersonal skills with faculty, staff, students, and stakeholders.
  • Exceptional customer service and organizational skills.
  • Understands how to read and interpret reports and data.
  • Ability to present and speak in a public setting.
  • Demonstrated ability to foster a growth mindset and support the holistic development of students.
  • Effective analytical and decision-making skills.
  • Attention to detail and adaptability to a changing environment is extremely important as well as dependability.
  • Excellent interpersonal and communication skills, with the ability to establish rapport and build relationships with students.
  • An empathetic and compassionate approach to student support, with the ability to motivate and inspire
  • Strong organizational and time management skills, with the ability to multitask and prioritize effectively
  • Commitment to diversity, equity, and inclusion in student support services
  • Flexibility to work outside of normal business hours.
  • Moderate physical activity. Requires handling objects of average weight up to fifty (50) pounds or standing and/or walking for more than four (4) hours per day.
  • Note: In compliance with the American Disabilities Act (ADA), those functions of the job that are identified essential are required to be performed with or without reasonable accommodations. Requests to facilitate the performance of essential functions will be given careful consideration
Minimum Requirements:
  • Master's degree in education, counseling, or a related field. Doctorate preferred.
  • A minimum of one year with strong leadership and team management exposure.
  • Previous tutoring or teaching experience is desirable.
Pre-Employment Screening:
  • Criminal background check.
  • Drug testing.
Florida Memorial University is an Equal Employment Opportunity Employer.

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