Enterprise Application Support

University of Wisconsin La Crosse
Wisconsin, United States
Salary Not Specified
Posted date
Aug 27, 2021

View more

Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Financial Affairs, Technology Administration/Other
Employment Level
Employment Type
Full Time

Posting Details

Recruitment Number


Working Title

Enterprise Application Support

Position Type


Appointment Percentage



Administration and Finance Division

Position Summary

The Enterprise Application Support position serves as a subject matter expert for various enterprise level applications used to conduct campus business. Some examples of enterprise level applications would include CRM, work order, electronic medical record, security camera, and point of sale systems. Responsibilities include system configuration, understanding third-party applications that are integrated with systems, and working knowledge of campus business processes.

In addition to operational responsibilities, this position works with campus stakeholders and ITS staff to cultivate functional requirements from requests. The position will initiate projects to deliver new system features or modify existing functionality as necessary to meet campus needs. The position is also responsible for providing recommendations to make business processes more efficient.

This position operates under the supervision of the Assistant Director of ITS /Enterprise Services. The position will perform within the established goals and priorities that are consistent with the Information Technology Services unit.

Description of College / Department / Program / Division / Unit

The Division of Administration and Finance is committed to providing quality campus services to faculty, staff, students and external constituencies in support of the university’s mission of teaching, research, and public service. The division includes Business Services, Budget Office, Facilities Planning & Management, Human Resources, Information Technology Services, and University Police & Parking Services.

Required Qualifications

· Bachelor’s degree in a technology related field or equivalent combination of education and related experience.
· Experience writing queries in SQL .
· Ability to establish and maintain collaborative working relationships with individuals’ at all organizational levels.
· Excellent oral and written communication skills including the ability to interpret complex policies & procedures.
· Excellent organizational, analytical and problem solving skills.

Preferred Qualifications

· Experience leading IT projects.
· Experience with client server technology and relational databases with the ability to troubleshoot and resolve problems and understand processes.
· Knowledge of IT concepts including research, development, software maintenance, and system integration.

Physical Demands


Working conditions and environment

Office setting

Miscellaneous Information


Your benefits add an additional 40%+ to the overall financial package from the university.
Highlights include:
• 22 days of vacation for 12-month positions (that are non-instructional)
• excellent flexible health insurance with low co-pays and good coverage.
• paid holidays and sick days.
• sick leave may be converted at retirement to pay for health insurance post-work at UWL .
• after 5 years of employment, you become vested in our retirement system which ensures income post-career.
• benefits at UWL are highly competitive with local industry and some of the strongest in state and nation.
Learn more at: https://www.wisconsin.edu/ohrwd/benefits/download/fasl20.pdf
Benefit eligibility is determined at point of hire. This information is provided for illustrative purposes only. Benefits are also pro-rated based on the appointment percentage.


The University of Wisconsin System and the University of Wisconsin–Madison are engaged in a redesign of job title and compensation structures. The Title and Total Compensation Project will result in relevant and market-informed titles to help us keep and grow our outstanding workforce. If you are the successful candidate, your title is subject to change in November 2021. For more information, visit: https://www.wisconsin.edu/ohrwd/title-and-total-compensation-study/


These are the job duties required for the position.

Responsibility Statement

Enterprise Application Technical Support

Duties to Support Responsibility

· Provide enterprise application support for systems deployed to campus.
· Work with users to troubleshoot and resolve problems with enterprise applications.
· Develop, support, and retain knowledge of application interface specifications.
· Configuration, testing, and implementation of new software and new software features, software updates, and software modifications.
· Responsible for managing the relationship between campus and third-party vendor(s).
· Create reports and queries in using various tools to meet campus needs.
· Study existing business rules and workflow to identify areas where changes in business processes and/or IT systems could improve efficiency.
· Make recommendations to campus leadership for process or system changes.

Percentage Of Time




Responsibility Statement

Analyze software application demands

Duties to Support Responsibility

· Develop short-term and long-term strategies for managing the lifecycle of enterprise applications.
· Work closely with campus and ITS to coordinate and implement best business practices to keep pace with the institution’s technological growth.
· Analyze problems identified by users and present solutions.
· Cultivate functional requirements from requests.
· Perform analysis to determine the strengths and deficiencies of applications in use and under consideration.
· Coordinate and conduct user testing of new applications or new functionality.

Percentage Of Time




Responsibility Statement

Professional development

Duties to Support Responsibility

· Attend workshops and seminars for professional development and training as departmental funding permits.
· Identify professional development needs and propose solutions for meeting those needs.
· Keep abreast with the trends of technology and participate actively in educational technology communities on campus, in the University of Wisconsin System, and nationally.

Percentage Of Time




Responsibility Statement


Duties to Support Responsibility

· Prepare periodic reports as needed.
· Provide customer service to students, faculty and staff in person or by phone.
· Perform other duties as assigned by the supervisor.

Percentage Of Time




Posting Detail Information

Special Instructions


Posting Date


Close Date

Continuous Recruitment


Continuous Recruitment First Review Date


Position Contact Name

TJ Teegan

Position Contact Email

Required Documents
Required Documents
  1. Resume/Curriculum Vitae
  2. Cover Letter/Letter of Application
  3. Reference Contact Information
Optional DocumentsSupplemental Questions

Required fields are indicated with an asterisk (*).

  1. * The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identities of finalists must be revealed upon request. See Wis. Stat. §. 19.36(7).
    • I wish for my name to remain confidential until the university is no longer able to do so.
    • I waive my right to keep my name confidential through the application process.
  2. * Are you currently under investigation or have ever left employment during an active investigation in which you were accused of sexual violence or sexual harassment? (Required under UW System Administrative Policy 1275)
    • Yes
    • No
  3. * Were you ever found to have engaged in any sexual violence or sexual harassment in a previous work assignment? (Required under UW System Administrative Policy 1275)
    • Yes
    • No
  4. Are you an alum of the University of Wisconsin-La Crosse?
    • Yes
    • No
  5. How did you hear about this employment opportunity?
    • Chronicle of Higher Education Web Site
    • Discipline-Specific Publication/Web Site
    • HERC Web Site
    • HigherEdJobs.com Web Site
    • Job Center of Wisconsin Web Site
    • Minority Publication/Web Site
    • University of Wisconsin - La Crosse Social Media (i.e. Facebook, LinkedIn, Twitter)
    • University of Wisconsin - La Crosse Web Site
    • La Crosse Tribune
    • Personal Referral
  6. * After you retire from a Wisconsin Retirement System (WRS) employer, you may return to work with a WRS employer as a rehired annuitant, provided certain requirements are met. There are no restrictions on what type of position a rehired annuitant can hold. Under the WRS, there is no limit to how much you may earn as a rehired annuitant. (Learn more: https://www.wisconsin.edu/ohrwd/benefits/life-events/empcha/ra/). Are you currently collecting an annuity from the Wisconsin Retirement System, (WRS)?
    • Yes
    • No
  7. * Are you currently employed by or have you been employed by a UW System institution or a State of Wisconsin agency during the last seven (7) years? Please answer yes or no. If yes, provide the institution or agency name, your supervisor and contact information, including phone number and email address.
    • Yes
    • No
  8. * Please provide your most recent employer, supervisor name and contact information, including phone number and email address. (Pursuant to UW System Administrative Policy 1275, UW System requires reference checks related to sexual harassment and sexual violence to be conducted at a minimum with a final candidate’s most recent employer and with all previous UW System institution and State of Wisconsin agency employers from the past seven years. UW-L will notify you prior to contacting your supervisor).

    (Open Ended Question)

  9. * Will you now or in the future require visa sponsorship for employment at the University of Wisconsin-La Crosse? (UW-L and UW System institutions pay for some or all of the sponsorship costs. Some candidates may require an H1B or another form of employment sponsorship to work in the US. This question is asked so that if you are the successful candidate, Human Resources can work with your work unit to begin the process of obtaining this visa).
    • Yes, I will require sponsorship prior to employment.
    • Yes, I will require sponsorship for continued employment if hired.
    • No, I do not require sponsorship and am eligible to work in the US.
  10. * Are you legally eligible to work in the United States?
    • Yes
    • No

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