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Assistant Director, Academic Services and Learning Resources

College of the Holy Cross
Massachusetts, United States
Salary Not Specified
Start date
Dec 5, 2023

Job Details


Reporting to the Director of Academic Services and Learning Resources (ASLR), the Assistant Director of Tutoring and Academic Support is responsible for supporting services and programs that promote student academic success. The Assistant Director will work individually with students and facilitate academic skill-building workshops. In addition to general academic support work, the Assistant Director is responsible for coordinating ASLR tutoring, Peer Assisted Learning (PAL), and serving as the Passport Academic Staff Coordinator.

Occasional night and weekend hours will be required.

Major Areas of Responsibility

· Academic Support & Advising

o Meet individually with students; assist students in developing effective skills and habits (e.g., time management, test preparation, reading strategies)

o Provide academic counseling and academic support

o Develop and facilitate academic skill-building workshops to help students achieve academic success

o Assist students in clarifying their academic (major, minor, etc.) and co-curricular interests (study abroad, academic internships, etc.); connect to relevant campus resources and partners

o Serve as a first-year advisor as part of the First-Year Advising Program

o Monitor and engage in regular follow-up with students about their progress

o Teach skills necessary for academic success using compassion and sensitivity to diverse needs

o Assist with implementing strategies that will facilitate end of semester reporting such as PAL and tutoring attendance, grade correlations, student surveys, and overall program effectiveness

o Other duties as assigned

· Peer Assisted Learning (PAL)

o Oversee and coordinate PAL

o Recruit, interview, hire, train, and supervise Peer Assistance Leaders (PALs) and Tutoring/PAL Intern

o Observe and provide feedback to PALs

o Facilitate bi-weekly PAL meetings for ongoing training and support

o Approve PAL timecards

o Maintain webpage information as it pertains to the PAL program

o Act as a liaison to participating faculty and gather feedback concerning the PAL program

o Assist with marketing of PAL

o Collaborate with the Office of Assessment and Research to conduct regular assessment of PAL

· ASLR Tutoring

o Direct various ASLR Tutoring programs, i.e., STEM+E Workshop, Spanish Tutoring, individual matched tutoring

o Recruit, interview, hire, and supervise tutors

o Observe and provide feedback to tutors

o Approve timecards for tutors

o Coordinate the scheduling of tutoring assignments based on the academic expertise levels of the tutors and the academic needs of the tutees

o Liaise with faculty and gather feedback concerning the tutoring

o Coordinate and maintain College Reading and Learning Association (CRLA) certification

o Collaborate with the Office of Assessment and Research to conduct regular assessment of tutoring

· Passport Academic Staff Coordinator

o Collaborate with Associate Director of ASLR/Passport Director to recruit hire, train, and supervise Passport Academic Staff (Peer Assistance Leaders) during Summer Passport

o Design and facilitate Academic Staff training sessions

o Observe and provide feedback to PALs

o Facilitate weekly Academic Staff meetings throughout Summer Passport

o Conduct Passport advising meetings throughout the fall semester

· Other duties as assigned

Minimum Qualifications

· Master’s degree preferred. 1-2 years’ experience in academic support, advising, or student program development at the college level preferred

· Demonstrated commitment to valuing, celebrating and engaging diversity and belonging

· Specific experiences that are desirable: working with individual college students to develop academic skills; working and supporting students for whom English is not their first language; creating and facilitating academic support workshops; recruiting, training, and supervising peer tutors in academic content areas

· Specific skills that are desirable: proven ability to coordinate and prioritize details for multiple programs; demonstrated ability to communicate effectively, orally, and in writing with different constituencies (e.g. students, staff, academic administrators, coaches, faculty, parents)

Additional Information:

This is a full time, exempt level position. The College is committed to providing competitive market pay for its employees. The annual salary range for this position is from $48,000 - $52,000 commensurate with experience and qualifications. . The College also offers a competitive benefits package for full-time staff, including:
  • 10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
  • This position may be eligible for a hybrid work arrangement
  • Condensed summer 4-day work week
  • Tuition benefits
  • Wellness programs & ongoing Training and Development opportunities
  • Generous paid time off
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.

To review our Employee Benefit Options, please go to:


Please upload a resume (CV) and cover letter.

In your cover letter please address how your work might support the College's mission as a Jesuit, undergraduate liberal arts college (see ) and its core commitment to diversity and inclusion. Please provide examples of any past work that illuminate your commitments in these areas. For more information, please visit .

Review of applications will begin as received and continue until the position has been filled.


College of the Holy Cross

Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 3,100 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition. Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members, students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of diversity and inclusiveness. Job candidates of all diverse backgrounds who embrace the open and inclusive culture of Holy Cross are welcome and encouraged to apply.

Our home city of Worcester, Massachusetts offers cultural, professional and recreational opportunities for students of every interest — from the masterworks displayed in the Worcester Art Museum to the one-of-kind restaurants on Shrewsbury Street. And with the ski slopes of Vermont and New Hampshire, the stunning beaches of Rhode Island and Cape Cod, and the cities of Boston and Providence all within striking distance, there’s much to discover throughout this dynamic six-state region.

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