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Police Dispatcher (Tech IV & V)

University of Colorado Boulder
Colorado, United States
Salary Not Specified
Date posted
Dec 5, 2023

Job Summary

The University of Colorado Boulder Police Department (CUPD) encourages applications for a Police Dispatcher (Tech IV & V) ! This position protects the lives, health, safety and property of the public by expeditiously receiving, analyzing, interpreting, evaluating and prioritizing multiple simultaneous emergency requests for law-enforcement, fire, ambulance and rescue services and allocating, deploying and monitoring the activities of responding units.

This position includes opportunities for advancement and outstanding benefits including medical, retirement, and paid time off. Learn more about our community: CU Student Involvement in CUPD Recruitment, Collaboration with the Campus Community , and our Recruitment Plan . Grow your career with us!

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

The members of CUPD are dedicated to providing the highest quality police services to improve community safety, protect life and property, and reduce crime and the fear of crime. To do this, we pledge to develop a partnership with the community, to lead a community dedication to resolve problems, and to improve the quality of life for all CU affiliates. The CUPD is a full-service police agency with 46 sworn and 36 non-sworn employees providing community-based public safety services to a diverse community of 36,000 affiliates 24 hours a day, seven days a week, all year long. Every year the department responds to approximately 20,000 calls for service and ensures the safety and security for all of their PAC-12 Conference athletic events with attendance at football games exceeding 50,000 fans. Patrolling the campus by foot, bicycle, motorcycle, and vehicle, the CU Boulder Police work diligently with the University community and surrounding agencies to ensure a timely and coordinated law enforcement response. Learn more about our community: CU Student Involvement in CUPD Recruitment, Collaboration with the Campus Community, and our recent national accreditation.

What Your Key Responsibilities Will Be

Receiving/Prioritizing Calls & Send Appropriate Response
  • Make decisions directly impacting the lives, health, safety and property of the public the State of Colorado and law-enforcement and emergency services personnel
  • Coordinate the deployment and monitor law enforcement and emergency services resources in response to multiple simultaneous emergent calls for service such as crimes-in-progress, burglaries, thefts, fires, vehicle accidents, medical emergencies, natural disasters, hazardous materials incidents, civil disturbances and other public safety incidents.
  • Provides Life Safety Emergency Response for those with disabilities such as hearing/speech/vision via Text Telephone Device (TDD).
Documentation of All Incidents
  • Records and documents details of call information, resource deployment, response times, unit activity and status, personnel deployment and status, pending incident status and call loading by accessing and operating county-wide computer aided dispatching system.
Query & Disseminate from Data Bases
  • Expeditiously processes, coordinates and relays concise, accurate information by accessing, extracting, analyzing and interpreting general, criminal justice, departmental university and other printed or computer-based information resources.
Updating & Making Entries into Law Enforcement Data Bases
  • Enter, audit, modify, update, correct, remove, replace, record, document, retrieve, distribute and secure local, state and national criminal justice records and data bases, departmental and University databases, lists, logs, forms, files, records, memoranda and written procedures.
Community Outreach
  • Provide assistance to other campus departments for the development or understanding of their interactions with the communications center.
  • Strong understanding of communication equipment and its uses, with knowledge to improve their ability to report incidents in a timely and concise manner to the center for general police responses and emergency responses and support for developing new programs that will interact with the communications center.
Communication, Team Support, and Training
  • Provide assistance to Communications Section and Support Service Division with any special projects or ongoing projects as needed.
  • Support Section in recruitment and retention of employees. Train new communications personnel by providing supervision, instruction, counseling, direction evaluation, critique, daily observation reports (DOR), on console experience using a structured departmental communications training program.
  • Prepare documents, memoranda, training materials, procedures manuals, disaster response protocols and other written materials for dissemination and distribution after review and approved by supervisors.
Mutual Aid
  • Ensure uninterrupted mutual aid, interoperability, and support with public safety communications for the city Boulder and Boulder County under mutual aid agreements by providing emergency and auxiliary inter-agency communications support, personnel and facilities.
Support Duties
  • Correct minor computer or phone problems including restarts, logons and general knowledge of equipment in center.
What You Should Know
  • This position will require a background investigation including completion of a personal history questionnaire, criminal background check, motor vehicle records check, an Excluded Parties List System check, polygraph, job suitability evaluation, psychological evaluation, drug screen, integrity interview, credit check, fingerprinting, pre-placement physical, and a reference check.
  • This position is designated as Essential Services and as a Campus Security.
  • Authority. The incumbent will work a variety of business and non-business hours, various days of the week, including weekend, nights, and holidays depending upon assignment. At minimum six (6) home football games and at minimum four (4) concerts or other significant events as assigned per year.
Shift Differential Available
  • Second shift differential is 7.5% (Shall be paid for all hours worked when half or more of the scheduled work hours fall between 4pm and 11pm, Monday through Thursday).
  • Third shift differential is 14% (Shall be paid for all hours worked when half or more of the scheduled work hours fall between 11pm – 6am, Monday through Friday).
  • Weekend shift-differential is 20% (Shall be paid for all hours worked when half or more of the scheduled work hours fall between 4pm – 6am, Friday through Monday).
  • If hours are evenly split between shifts, the higher shift differential rate applies to all hours worked during the shift.
What We Can Offer
  • The salary range for the Tech Level IV position (4 years of police dispatching experience) is $65,603.20 - $67,558.40 annually.
  • The salary range for the Tech Level V position (5 years of police dispatching experience) is $69,596.80 - $85,800 or $79,851 (equity limit) annually.

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements

Be daring. Be proactive. Be Boulder.

What We Require
  • Experience in an occupational field related to the work assigned to the position as follows:
    • Four years of related experience for Tech IV.
    • Five years of related experience for Tech V.
  • Appropriate education will substitute for the required experience on a year-for-year basis with at least one year of police dispatching experience.
  • Must be a Colorado resident to apply.
What You Will Need
  • Proven track record of handling multiple demands simultaneously, deal with interruptions, and handle difficult situations under time pressure.
  • Ability to communicate clearly and optimally. Ability to receive, comprehend, and rapidly relay accurate information.
  • Ability to maintain self-control during periods of extreme stress and pressure.
  • Ability to work closely with others to maintain calm, efficient operations.
  • Demonstrated interpersonal, problem solving, and conflict resolution skills.
  • Attention to detail and organizational skills.
  • Flexibility and willingness to change.
  • Ability to learn communication system.
  • Ability to learn and use a variety of public safety specific technology and programs efficiently.
  • Ability to obtain CPR certification.
Special Instructions

To apply, please submit the following materials:

  1. A current resume. Must include date ranges and whether full-time or part-time work.
  2. A cover letter that specifically addresses the job requirements and outlines qualifications.
  3. DD-214 for veteran applicants.
    • Qualified veterans are eligible for veteran preference points within the State classified system. If you are a veteran and would like to have your DD214 evaluated to determine your eligibility for preference points, please attach a copy of your DD214 to this posting. If you do not wish to upload a DD214, please email a copy to or send it via fax at 303-492-4693 and reference the job to which you are applying.
  4. If using the educational substitution for experience: proof of degree or transcripts.

We may request references at a later time.

Please apply by January 3, 2024 for consideration.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs .

Select here for additional information regarding Classified Staff positions:

Essential Services

This position is designated “essential services.” The incumbent is required to respond to requests for work during campus emergencies (snow, wind, rain, flood and any other natural or man-made event) and report to work for his / her regularly assigned shift during emergency campus closures.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email:

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