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Shuttle Program Manager

University of Oregon
Oregon, United States
Salary Not specified
Date posted
Dec 6, 2023

Shuttle Program Manager

Job no: 533060

Work type: Officer of Administration

Location: Eugene, OR

Categories: Administrative/Professional, Student Life/Services, Planning/Project Management

Department: Campus Services - Transportation
Appointment Type and Duration: Regular, Ongoing
Salary: $60,000 - $70,000 per year
Compensation Band: OS-OA06-Fiscal Year 2023-2024
FTE: 1.0

Application Review Begins

January 5, 2024; position open until filled

Special Instructions to Applicants

To be considered for this position, submit a complete application that includes an online application, resume, and cover letter addressing how you meet the minimum and preferred qualifications.

Department Summary

Finance and Administration is a vibrant and varied portfolio serving all aspects of campus life. Our employees perform a wide range of functions including offering essential financial tools and support to the university's many departments, providing key resources to employees, and keeping campus safe, clean, accessible and beautiful.

Established in 2012, the Transportation Services Department is an auxiliary unit within Finance and Administration whose goal is to provide customer-oriented sustainable transportation and parking programs and services to students, employees, and visitors to the University of Oregon. Transportation Services covers its expenses and operations through revenue generation, largely through permit sales, meter revenue, events, and citations. The unit's annual budget is approximately $4 million. Transportation Services maintains more than 3,800 parking spaces on or adjacent to campus in more than 60 lots and two multi-level parking garages.

Position Summary

Reporting to the Assistant Director of Field Operations, the Shuttle Program Manager is responsible for the day-to-day operation of the campus shuttle programs: Duck Rides and Access Shuttle. The primary role of this position is to ensure students, faculty, and staff have a reliable, safe, and accessible campus transportation option. This includes serving as the department representative, providing professional public relations, supervising staff, managing a budget, and overseeing logistics.

The Shuttle Program Manager will work closely with the Assistant Director of Field Operations to develop goals for maintaining and improving the shuttle program, and is responsible for reporting goals and operational and budgetary recommendations to a student advisory board.

This position works as part of a team while making independent decisions regarding the development of programmatic goals and objectives, in the authoring of department policies, development of training initiatives, and responding to customers.

This position works nontraditional hours during the academic year, currently Monday through Friday from 12pm- 8:30pm, and traditional 8am-5pm hours during summer months and other academic term breaks. The Shuttle Program Manager may be required to respond to after-hours emergencies.

Minimum Requirements

  • Associates Degree from an accredited college or university OR equivalent education and experience with program/operational management; AND
  • Two years of customer service experience, AND
  • Two years of supervisory or lead work experience.

    Professional Competencies

  • Commitment to working effectively and equitably within an increasingly diverse work environment.
  • Demonstrated ability to consistently maintain a high degree of ethics, personal integrity and emotional maturity.
  • Possesses strong analytical, problem identification and resolution skills.
  • Demonstrated ability to consistently complete assignments and perform functions in a timely manner with minimal errors.
  • Demonstrated ability to communicate verbally and in writing; effectively presenting ideas and providing plans and procedures in a clear and concise manner to staff, faculty and customers.

    Preferred Qualifications

  • Bachelor's degree.
  • Supervisory experience in a unionized setting.
  • Experience supervising and mentoring student staff.
  • Experience managing a public transit program.
  • Experience in a college, university transportation setting, or municipality.
  • Experience managing contracts and monitoring performance of outside vendors in a transportation setting.
  • Experience developing spreadsheets utilizing database applications.
  • Experience handling confidential and sensitive information.
  • Experience with budget management.

    FLSA Exempt: Yes

    All offers of employment are contingent upon successful completion of a background inquiry.

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit


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