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Associate Director, Enrollment Technology

Job Details

The Associate Director, Enrollment Technology will work across the functional units within the Division of Strategic Enrollment Management to ensure the continued success of technical and operational objectives. This position will ensure optimal system functionality for all divisional systems, including Slate, and provide the professional oversight, guidance, and knowledge necessary to elevate technical and operational performance.

This position is responsible for strategizing and leading projects involving data migration, database management, and systems integrations, as related to evolving enrollment and onboarding business processes. Acting as a liaison to IT groups, both internal and external, this position will be responsible for continuously managing processes and policies.

Duties and Responsibilities:
  • Oversees the multi-department student applicant onboarding process, identifying potential factors in post-deposit melt risk and developing technical and operational mitigation strategies.
  • Tracks post-deposit applicant behavior in digital spaces and designs technical and operational improvements to onboarding processes based on best practices and industry research.
  • Supervises team in performing complex technical work related to analyzing and resolving backend issues for all enrollment management systems.
  • Works closely with the Enrollment Management business offices to match backend solutions to frontend initiatives involving the CRM and other enrollment management systems.
  • Leads the development of complex custom programming to enhance system functionality, including data feed stability, data security, and systems integrations.
  • Is responsible for frontend and backend development, systems configurations, and data management processes, policies, and technical specifications and documentation.
  • Oversees testing and quality assurance processes for data system integrations, upgrades, and new implementations.
  • Leads projects related to data requirements, feeds, and data integrity; works to facilitate data definitions and standards, and to improve data capture, accuracy, and access.
  • Strategizes the implementation, use, maintenance, and expansion of the CRM and other digital tools by providing guidance and delegating process improvements, platform enhancements, and systems integrations for Strategic Enrollment Management.
  • Liaises with Rowans technology department to implement and maintain data feeds between Strategic Enrollment management data systems and ERPs across Rowan University and partnership schools.
  • Liaises with external vendors to ensure appropriate systems configurations and data transfer stability.
  • Performs other related duties as may be assigned.
Required Qualifications:
  • Master's degree preferred; baccalaureate degree required in a relevant field.
  • At least 1 year of demonstrated experience managing technical and operational staff.
  • Five years of experience in CRM administration (at least 2 years of experience with Slate CRM).
  • Expertise in HTML/CSS and working knowledge of JavaScript.
  • Familiarity with databases and SQL, including relational database programming experience.
Desired Qualifications:
  • Knowledge of information technology systems and reporting tools, familiarity with Slate CRM, Banner, and OnBase is preferred.
  • Sound knowledge of and experience developing and implementing processes for improved data quality and standards.
  • Ability to successfully prioritize and facilitate several projects and deadlines independently, while building collaborative relationships.
  • Excellent technical writing and verbal communication skills, and the ability to present to diverse audiences, specifically racially, ethnically, and socioeconomically diverse communities.
  • Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
Rowan University is an Equal Opportunity Employer and values diverse people and abilities. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.

Advertised: Dec 5 2023 Eastern Standard Time
Applications close: Dec 26 2023 11:55 PM Eastern Standard Time


Rowan University

Since its founding in 1923, Rowan University has evolved from a teacher preparation college to a public research institution ranked among the top 100 in the nation by U.S. News & World Report. Today, Rowan University offers bachelor through doctoral degrees and professional certificates in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden, Stratford, and Sewell, and on the campuses of partner community colleges. 

Rowan focuses on practical research at the intersection of engineering, medicine, science, and business while ensuring excellence in undergraduate education. The University has earned national recognition for innovation; commitme

Rowan University will become a new model for higher education by being inclusiveagile, and responsive, offering diverse scholarly and creative educational experiences, pathways, environments, and services to meet the needs of all students; maintaining agility by strategically delivering organizational capacity across the institution; and responding to emerging demands and opportunities regionally and nationally.nt to high-quality, affordable education; and the development of public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan is the nation’s third fastest-growing public research university, as reported by The Chronicle of Higher Education. 

As a leading employer in southern New Jersey with over 3,500 employees, Rowan offers comprehensive and competitive employment. 

A dynamic institution in the midst of unprecedented growth, Rowan offers faculty small classes, strong academic programs and ample research and leadership opportunities.

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