Salary is disclosed within the application as an application
Under supervision and general direction of the Manager of
Application Services, the Application Administrator I support all
aspects of technical application management and functional system
administration of assigned applications for centralized,
enterprise-level technology service delivery. Helps to ensure the
area’s technological level remains up to date, defines and abides
standards, implements new procedures and techniques and provides
24x7 availability support. Helps with solutions to problems that
may arise in an expeditious, efficient, and timely manner.
Responsible for performing job duties in accordance with the
mission, vision and values of the University of Central Oklahoma.
Perform configuration, administration, and technical support of
software application products. Provide functional support to the
application owners. Provide troubleshooting assistance on software
application related issues. Requires a strong functional
understanding of software architecture.
Department Specific Essential Job Functions:
Provides tier 1 and tier 2 functional system administration and
user support of the University's systems, and integrated
applications to faculty, staff, and students. Communicates and
fosters professional relationships with clients (faculty, staff,
students, external), committees and departments. Coordinates with
other OIT departments for integration and connectivity. Works with
system administrators, database administrators, application
administrators, software developers, and web administrators in
installation/upgrades and maintaining services, as
- Responsible for configuration and integration of the assigned
applications. Defines, documents, communicates, maintains, and
follows application and system standards.
- Analyzes daily monitoring of system logs directly related to
the application. Addresses issues as appropriate and provides
status reports to management and/or stakeholders.
- Responsible for the provisioning of application access
accounts: create, modify, and remove user accounts or permissions
as required. Responsible for the administration of the application
groups and users for the purpose of identifying and configuring
permissions to achieve defined roles and responsibilities.
- Responsible for training of technical staff for support
purposes, and trains functional users through both formal and
informal training programs.
- Identifies areas for improvement in internal processes along
with possible solutions.
- Builds a knowledge base of each client's business, systems, and
- Creates and maintains documentation including institutional
workflows, diagrams, operational and support procedures. Publishes
client-facing support documents to improve user experience. Ensures
systems documentation follows best practices, is up-to-date,
accurate, and tested.
- Maintain access, security, scalability and usability of
- Researches and communicates new features of assigned
application(s) and unused tool functionality to drive the platform
expansion and adoption and, where possible, automated
- Interacts with end users, service desk, team members and
stakeholders in gathering information to define and document
required changes to the environment. Assists IT management in
preparing business and use cases.
- Performs other duties as assigned.
Requires a bachelor's degree in computer science or related field
or an equivalent combination of experience and education in
- Experience administering enterprise applications.
- Familiarity with protocols or experience with authentication
- Working knowledge of higher education products with an
understanding of the role of system integration.
- Microsoft Windows Server experience.
Must possess strong customer service and interpersonal skills.
Strong analytical, organization and collaboration skills. Ability
to work well under pressure, handling multiple tasks and balancing
multiple objectives, while consistently ensuring the timely
completion of priority objectives. Ability to communicate technical
concepts to non-technical users. Excellent verbal and written
communication skills with the ability to author procedures,
knowledgebase articles and proposals. Adheres to and complies with
UCO’s shared values and the Office of Information Technology’s Code
of Ethics. This position is on-call 24x7x365 and requires the
successful candidate to have high-speed internet access to their
residence and maintain a smart phone on which to receive telephone
calls, email, and SMS messages from servers and authorized OIT
Reasonable accommodations (in accordance with ADA requirements) may
be made, upon request, to enable individuals with disabilities to
perform essential functions.