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A/V Technology Support Specialist

Job Details

  • Integrating the core values of respect, integrity, compassion, justice, and service, the Technology Support Specialist – Audio Visual is responsible for configuring, delivering, installing, and removing, maintaining and troubleshooting audio visual, computing, and communications hardware and software as required under the direction of the Lead Tech. The role combines both A/V and help desk responsibilities so the Technology Support Specialist – Audio Visual is also responsible for providing callers and visitors to the IT offices with first-level problem resolution and assistance with university technologies, as required under the direction of the lead tech. Other duties will include training end-users in the operation of technology assets, and documenting work, issues, and inventory. The position entails some flexibility to accommodate evening and weekend work.

    Essential Functions:
  • Respond to all requests for assistance with technology-related issues by providing remote and/or in-person support.
  • Plan, coordinate, and support the use of audio-visual technologies.
  • Plan, coordinate, and support live events using audio-visual technologies.
  • Manage and support videoconferencing systems.
  • Manage and support the university’s campus cable television system.
  • Record, store, and distribute audio and video as required.
  • Receive, ship, transport, install, maintain, uninstall, and dispose of technology hardware.
  • Record requests for service in the IT ticketing system, and route requests to appropriate staff for follow-up
  • Install, maintain, and uninstall software both remote and in-person.
  • Troubleshoot and resolve technology hardware and software issues.
  • Identify recurring problems and recommend hardware/software/training corrective measures.
  • Provide one-on-one informal end-user training.
  • Assist in maintaining a support function reference library and local documentation.
  • Assist in maintaining records of technology assets, problems, and solutions.
  • Maintain confidentiality in all interactions with people and information.
  • Perform other related duties as assigned.
Miscellaneous/secondary responsibilities that are sometimes involved in this job:
  • Assist in audio and video editing and post-production work.
  • Assist in Help Desk operations.
  • Install or remove low-voltage signal cabling.
  • Represent the department in professional committees and organizations.
  • Bachelor's degree or equivalent level of training and experience required.
  • Two years of audio-visual support and/or help desk experience required.
  • Strong software knowledge including Microsoft Windows and Microsoft Office required.
  • Ability to maintain confidentiality required.
  • Ability to work independently and in teams in a demand-based, service oriented setting required.
  • Excellent organizational, interpersonal and communication skills, fluency in both verbal and written English required.
  • A+/Net+ certification preferred.


Georgian Court University

Georgian Court University: History, Culture and Academic Excellence

Founded and sponsored by the Sisters of Mercy of New Jersey, Georgian Court University is located in residential Lakewood, New Jersey, on a magnificent 156-acre estate formerly belonging to financier George Jay Gould. The campus is conveniently situated 60 miles from New York and Philadelphia and only 10 miles from the beautiful Jersey Shore. Bordering Lake Carasaljo, the site is a National Historic Landmark with magnificent statuary, beautiful architecture and lush gardens, making it a truly breathtaking and inspiring place to learn, study, and live. After a long history as a women's college with coeducational graduate programs and undergraduate evening programs, Georgian Court became a fully coeducational as of Fall 2013. All degree and certificate programs during the day and evening are now open to both women and men.

Open to students of all faiths, Georgian Court University provides comprehensive liberal arts education in the Roman Catholic tradition with a special concern for women. The university offers a curriculum that is broad enough to be truly liberal, yet specialized enough to provide in-depth preparation for careers or further study.

The unique Georgian Court University atmosphere is one of a small college ambiance in a technologically advanced, highly esteemed university setting. Centered around the core values of the Sisters of Mercy, the university offers an extremely safe and nurturing campus environment with individualized attention and guidance.

The Georgian Court faculty is committed to teaching and individual mentoring, with an outstanding 92% holding doctorates or terminal degrees in their field. They are dedicated and caring educators and experts in their respective industries, while demonstrating public service and a personal affinity to our core values-respect, integrity, justice, compassion, and service.

Georgian Court University offers more than 30 undergraduate degrees, 10 graduate degrees, and a variety of certificates in a wide range of areas through our three schools:

  • The School of Arts & Sciences
  • The School of Business
  • The School of Education

Benefits of a Georgian Court University education include:

  • Small classes, with a student-to-faculty ratio of 15:1
  • Personalized education-faculty members readily available for mentoring
  • All classes taught by faculty members, not graduate assistants
  • Inclusive core values of respect, integrity, justice, compassion, and service

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