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Libraries Services Specialist, Evening/Weekend

Employer
University of Colorado Boulder
Location
Colorado, United States
Salary
Salary Not Specified
Date posted
Dec 4, 2023


Job Summary

The University Libraries encourage applications for Libraries Services Specialists! These positions provide outstanding customer service at multiple Norlin Library service points and supports the student staff on the weekends/evenings. These roles work across multiple services to provide staff coverage as needed. Additionally, the specialists will ensure the safety of Libraries' patrons and staff, and the security and proper use of the buildings’ properties and collection materials; hire, train and lead student employees, deploying them as needed to supervise entrances, conduct hourly rounds and enforce Security and building policies; and ensure the proper opening and or closing of the building as required.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Mission

We are a knowledge catalyst. We spark inquiry, discovery, collaboration, creation, and the dissemination of knowledge. We welcome everyone, wherever they are on their educational journey.

Vision

An information-empowered world.

Values

Include | Empower | Connect | Learn | Inspire

Diversity

We affirm diversity and inclusive excellence to be vitally integral to the Libraries’ mission and vision. We strive to model this in recruitment and retention, building collections, and offering services and spaces to develop a receptive social, intellectual, and physical environment for all. Learn more about our dedication to diversity and inclusivity .

What Your Key Responsibilities Will Be

Provide user centered customer service and oversight of student employees
  • Staffs in-person service points in Norlin library.
  • General patron services - wayfinding, circulation, printing, scanning, research assistance, materials access, (using stacks, microform machines, etc.), and appropriate referrals.
  • Able to assist with other library services and routine patron account needs (study rooms, reserves, etc.).
  • Explains Libraries and campus policies to patrons and addresses security concerns for patrons and employees.
  • Oversees/leads students on Norlin service points during evening and weekend hours.
  • Works closely with other service point supervisors to ensure successful scheduling and collaboration.
  • Trains student personnel on service point policies and procedures and works closely with student supervisors to provide feedback on training needs.
Coordinate Norlin Security services
  • Coordinates and maintains Norlin Library’s Security operations, including opening and closing the building, ensuring appropriate access, detecting policy violations, monitoring building video surveillance, and supporting emergency staff during building emergencies.
  • Organize and maintain in-person services (desks, patrols, and Security office) through student employee oversight and direction during evening and weekend hours of operation.
  • Train students personnel on security policies and emergency procedures and works closely with student supervisors to provide feedback on training needs.
  • Provides additional security support to other library branches when needed.
  • Works closely with supervisor, the Security Operations Manager, and Security section to provide feedback on services and recommends changes as needed.
  • Maintains statistics regarding building use and documents security incidents.
Collaborate with other Section and Team Members and other services partners
  • Supervise and evaluate current services, procedures, practices, and documentation for improvements.
  • Makes suggestions and recommendations when necessary.
  • Works closely with Norlin Services by providing support for circulation.
  • Stays up to date with any changes.
What You Should Know
  • There are 2 fully in-person positions, one for each shift option.
  • These positions can operate on various schedules, listed below.
    • For the Security position, shifts during the academic year will be until building closure: 3pm-11pm Tues-Thur and 10am-6pm Fri/Sat.
    • For the Norlin position, the schedule will be set for academic year at Sat & Sun 10am-6pm and Mon-Wed 3pm-11pm.
  • During intersessions, summer and breaks, hours scheduled shift based on building operational hours.
What We Can Offer

The annual salary for this role is $39,500.

Shift differential is available, as follows:
  • Weekend shift differential is 20%.
  • Second shift differential of 7.5% (Shall be paid for all hours worked when half or more of the scheduled work hours fall between 4 p.m. and 11 p.m. Monday through Thursday).
Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements

Be empowered. Be resourceful. Be Boulder.

What We Require
  • One year of experience in an occupational field related to the work assigned to the position.
  • Appropriate education will substitute for the required experience on a year-for-year basis.
  • Must be a current Colorado Resident.
What You Will Need
  • Strong customer service skills.
  • Ability to enforce policies and procedures.
  • Ability to advocate and cultivate an environment of diversity, inclusion, and respect.
What We Would Like You to Have
  • Experience working in an academic library setting.
  • Experience using integrated library software circulation modules (ILS).
  • Supervision experience.
Special Instructions

To apply, please submit the following materials:
  1. A current resume that includes date ranges and whether the position was full-time or part-time.
  2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
  3. DD-214 for veteran applicants.
    • Qualified veterans are eligible for veteran’s preference points within the State classified system. If you are a veteran and would like to have your DD214 evaluated to determine your eligibility for preference points, please attach a copy of your DD214 to this posting. If you do not wish to upload a DD214, please email a copy to recruiting@colorado.edu (mailto:recruiting@colorado.edu) or send via fax at 303-492-4693 and reference the job to which you are applying.
  4. If using the educational substitution for experience: proof of degree or transcripts.

We may request references at a later time.

Please apply by 12/17/23 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs .

Select here for additional information regarding Classified Staff positions: www.cu.edu/cu-careers/special-instructions-classified-staff-applicants

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu


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