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Director, Admissions Operations and Systems (Administrator II), Enrollment Management

California State University, San Bernardino
California, United States
Salary Not specified
Date posted
Dec 4, 2023

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Director, Admissions Operations and Systems (Administrator II), Enrollment Management
California State University, San Bernardino

Job No: 532181
Work type: Management (MPP)
Categories: MPP, Administrative, At-Will, Full Time, On-site (work in-person at business location) Job Summary:

Under the direction of the Associate Vice President, Enrollment Management, the Director, Admissions Operations and Systems provides leadership to the members of the admissions team and is responsible for achieving operational goals and objectives that are critical to admissions. Including, but not limited to, the successful completion of document processing, applicant file review and technology support for admissions processes. This position is responsible for the development and implementation of office business practices and policies to determine student eligibility for admissions to the University, determining residency status, and reviewing appeals for exceptions to University Policy.

Major duties and responsibilities:
  • Under the direction of the Associate Vice President, Enrollment Management, leads all functions related to the University's processing of over 26,000 admissions applications annually. This includes but not limited to the hiring, training, supervising, and evaluating staff across within the Admissions Office including the Admissions Imaging and Document Processing, and Admissions Evaluations; the development and implementation of admissions policies and procedures to support the campus enrollment plan in accordance with applicable federal, state and system wide regulations. In addition to the management and supervision of people, the Director, Admissions Operations, develops critical system processes and procedures in order to increase efficiency, productivity, and accuracy of admission processing.
  • Directs the imaging and document processing and evaluation of undergraduate applications, special programs and systems staff. The incumbent develops, implements, and monitors work flow, and identifies both “roadblocks” and “new opportunities” in business processes or with technology; develops written documentation of policies and procedures; and monitors and sets controls for accuracy, data integrity, accurate and comprehensive internal and system-wide reporting, development and implementation of operational reports. The incumbent establishes an annual work plan with measurable outcomes and assessment methods; reports statistical and qualitative information/analysis; develops and administers an operating budget; provides for fiscal accountability and effective fund management to ensure the effective utilization of funds for priority operations; and prepares and presents operating and summary reports, assessments and audit reports for the Chancellor's Office.
  • Directs all admissions cycles including but not limited to the support of Fall and Spring admission for undergraduates, new programs for the College of Global and Extended Education and modifies and manages all new admissions changes, including the ongoing review of the Multifactor Admissions Scoring model as used to assure CSU eligibility for undergraduate first year applicants.
  • Reviews, develops, implements, selects and utilizes all admissions related technologies including the campus Customer Relations Management System. Responsible for the development of new support resources including new integrations with transcript systems, PeopleSoft Modifications and Cal State Apply system updates to assure all programs on campus, including undergraduate, graduate, credential and international student applications are processed in a timely manner.
  • The Director, Admission Operations and Systems serves as a liaison to Chancellor's Office designated committees and projects. The Director works in close collaboration with the Director, Outreach, University Registrar and AVP, Enrollment Management to support student admission and enrollment and is a critical leader on the campus.
  • Other job-related duties as assigned.

Minimum Qualifications: Required Education and Experience
  • Bachelor's Degree.
  • Five to eight (5-8) years of progressively responsible administrative and/or supervisory experience in admissions, records, and/or registration operations in an institution of higher education.

Required Qualifications

Comprehensive knowledge of and expertise with Admissions related functions and processes, including the effective use of technology.

Strong management, interpersonal, and communication skills, including ability to work effectively with people of diverse backgrounds and ability to collaborate across organizational lines.

Preferred Qualifications
  • Experience as an Associate Director or Director for a public university.
  • Master's degree.
  • Experience implementing automated systems, and familiarity with current management approaches and techniques for enhancing productivity and increasing job satisfaction through involvement and empowerment of staff.
  • Ability to understand and utilize the PeopleSoft Student Administration system using various panels.
  • Experience using data analysis and measures to inform strategies and decisions.
  • Experience with PeopleSoft Student Administration system or comparable application.
  • Experience working in the California State University system.
  • Demonstrated collaborative management style, and strong service orientation.
  • Ability to promote and maintain good working relationships with campus faculty and staff, other CSU campuses and other institutions.
  • Ability to:
    • Analyze problems and apply good judgment in proposing or implementing solutions.
    • Understand and be committed to diversity and the mission of the University.
    • Prioritize and work with minimal supervision.
    • Understand and abide with the Family Education Rights and Privacy Act (FERPA) and the confidentiality of records.
  • Have a history of punctuality and positive performance evaluations.
  • Thorough knowledge of CSU Registrar Practices and Policies.

Special Conditions:

The duties of this position may include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate may be required to file Conflict of Interest Form 700: Statement of Economic Interest on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

Compensation and Benefits:

Anticipated Hiring Range: $7,916-$8750 per month

Classification Salary Range: $4,583-$14,713 per month

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/At-Will

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status.

This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

First considerations will be given to candidates who apply by Monday, October 2, 2023 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact Nora Jean Fernandez, ADA Manager at


CSUSB is a smoke and tobacco-free campus. See policy at

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at:

To view full description and to apply, visit:


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