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Associate Director Operations and Student Services

Northeastern University
Massachusetts, United States
Salary Not specified
Date posted
Dec 4, 2023

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Position Type
Faculty Positions, Business & Management, Management
Employment Level
Employment Type
Full Time

Associate Director Operations and Student Services

About the Opportunity

Position Summary:

Reporting to the Associate Director for the PhD Programming / PhD Network, the Associate Director of Operations and Student Services has primary responsibility of implementing all operations and processes associated with PhD students and Postdoctoral Research Associates. The PhD Network is a strategic and student-centered organization that envisions and develops distinctive offerings for PhD students and postdoctoral research associates. The Network provides niche student service functions for new and emerging opportunities for PhD students and Postdocs, including graduate certificates, a university - level interdisciplinary PhD, fellowship recipients and Experiential PhD. The Network interfaces with the Graduate Student Government, academic colleges and the academic backbone infrastructure including the registrar, office of global services, enrollment management, and student financial services. Operations includes creating and maintaining an annual calendar or activities and project management that includes oversight, progress assessment, implementation and revision of processes related to PhD education and PhD Network activities; liaison with graduate representatives across campus regarding PhD and postdoctoral research associate matters; and review and recommendation related to PhD student policies. This role includes process design, implementation and overarching guidance and oversight through partnership with colleagues within the Office of the Provost and units across campus that support graduate students.


The position requires the ability to lead with influence, collaborate with colleagues from different disciplines and functions, a systems perspective, critical thinking, attention to detail, excellent communication (verbal and written) skills, a data driven approach to decision making and an enthusiasm to learn new technology. Applicant must be self-motivated, anticipate problems and demonstrate significant independent judgment - must be able to take initiative and follow through on tasks independently. Demonstrated record of leadership, collaboration, establishment of effective processes, commitment to process and self-improvement, and integrity along with a passion to support the graduate education mission. Computer skills are essential along with thirst to learn new tools and methods. Commonly used software packages include the Microsoft packages, Adobe suite, SharePoint, WordPress, MailChimp, database tools and enterprise systems such as Banner, Salesforce, Tableau, SharePoint and Smartsheet. Master's degree required. Minimum of 5 years of experience in higher education with specific experience with PhD students, postdoctoral research associates, project management, programming, operations, and collaborative environments.


Assist Leadership with Planning and Strategic Operational Alignment: (20%)
  • Chair regular meetings of graduate support staff to share best practices, opportunities, and challenges related to recruitment and student services across colleges and supporting offices (such as the registrar, Office of Global Services, Student Financial Services, Enrollment Management). Use this committee to identify gaps to lead solution design.

  • Provide leadership in the sharing of information internal to the PhD Network and across colleges and supporting offices.

  • Design and implement with appropriate university offices recruitment strategies for internal and external fellowship programs.

    Implement Operations: (20%)

  • Establish shared processes and templates to be used across colleges. Exploit the use of technology to manage information through dashboards and workflows whenever possible.

  • Design and implement regular processes including those for fellowship opportunities and other initiatives such as the LEADERs program, postsecondary teaching certificate and other Experiential PhD initiatives.

  • Provide oversight for the implementation, assessment and revision of formal processes and practices to ensure appropriate fit within the larger organizational mission.

  • Design and establish procedures to address student (prospective and current) queries and other PhD admission matters.

  • Design and establish communication campaigns to students, prospective students and potential partners.

    Direct Project Management: (30%)

  • Establish milestones to support the multiple PhD Network projects.

  • Create and maintain a schedule and dashboards to monitor progress for all area activities including programming, experiential PhD initiatives, and outreach.

  • Create functional SharePoint sites (or other) to maintain meeting agendas and materials.

    Implement Student Services for all programming for PhD students and Postdocs (20%)

  • Perform regular academic audits for students in PhD Network degree programs

  • Review academic progress for all fellowship recipients and Experiential PhD student

  • Support the application review and admissions process for PhD Network degree programs

  • Create functional SharePoint sites (or other) to maintain meeting agendas and materials.

    Special Projects: (10%)
  • Perform special projects as needed.

    Position Type

    Academic Administration

    Additional Information

    Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

    Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit for more information.

    Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

    All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

    To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

    To apply, visit


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