About Cape Cod Community College:
Cape Cod Community
is a place of personal discovery, enrichment, and
professional development for those just beginning the quest and for
those at many points along the path of higher education throughout
life. It is a caring, comprehensive institution that belongs to the
people it serves and responds to their individual and community
needs. Students attending Cape Cod Community College are striving
for personal excellence, and are finding it, day after day.
Graduates of the College can be found in all levels of private
business, the professions, and public service, and they excel at
what they do.
For students seeking to lay a foundation for further study, there
is no better place to begin than at Cape Cod Community College. In
today's highly competitive market place, the well prepared transfer
student is the most aggressively recruited person in higher
education. For many Cape Cod Community College graduates, that
Associate Degree opens the door to institutions that were just not
an option after high school. And, when you consider the savings in
the overall cost of a four-year degree at either a public or a
private university, starting at Cape Cod Community College becomes
an incredible bargain that blends quality with unmatched
The students' education is the first priority at Cape Cod Community
College. As a learning-centered community, we value the
contributions of a diverse population, welcome open inquiry, and
promote mutual respect. The College offers a strong educational
foundation of critical and creative thinking, communication
competency, and a global, multicultural perspective that prepares
students for life and work in the 21st century. Our liberal arts,
sciences, and career programs provide educational pathways that
serve the varied social, economic, and demographic characteristics
of our community with a distinctive focus on sustainability. We
honor our past, celebrate our present and imagine our future.
GENERAL STATEMENT OF RESPONSIBILITIES:
Provide instruction to students in one 16-week section of
(CIT119) Help Desk Skills and Procedures
Spring, 2024 semester (January 22- May 31, 2023). The College
syllabus for this course is on the CCCC Website under "A-Z Index -
In this course, students are introduced to the latest developments,
resources, and trends in computer user support, gaining a solid
understanding of the diverse roles and skills required for all
types of service desks. ITIL and IT service management frameworks
and standards provide students with best practices, along with an
understanding of the evolving role of the service desk and how
technology trends are impacting the service desk.
EXAMPLES OF DUTIES:
- Provide instruction in both traditional and non-traditional
- Select and develop appropriate materials for class use.
- Assessment of student performance, including submission of
final grades in a timely fashion.
- Maintain appropriate attendance and learner records.
- Be available to students when mutually convenient.
- Provide a large number of hands-on labs and examples, during
classes while covering the technical material.
ADDITIONAL PREFERRED QUALIFICATIONS:
- Bachelor's degree in technology with 3+ years' Help Desk
experience, or an associate degree in IT with 5+ years' Help Desk
experience, or 8+ years of Help Desk Experience.
- Strong oral and written communication skills.
- Excellent organizational skills.
- Training or teaching experience in the Help Desk field.
- Comp TIA A+ Certification and/or any Help Desk
- College teaching experience
- Experience and commitment to working in a global multicultural
academic or professional setting .
Applicants who do not meet the qualifications as noted above are
encouraged to put in writing precisely how their background and
experience has prepared them with the equivalent combination of
education, training, and experience required for the
responsibilities of this position.
: Anticipated starting salary - Step I DCE Pay
Scale. Part-time, non-benefited MCCC Unit position.
A PPLICATION DEADLINE:
Immediate need; applications
reviewed upon receipt.
Please visit our website at www.capecod.edu
for information on
Cape Cod Community College.
This appointment is subject to the FY2024 budget
Appointment subject to SORI (Sex Offender Registry
Information), publicly accessible Massachusetts CORI (Criminal
Offender Record Information) and national background
The College cannot consider applicants who do not have the
ability to work in the United States without assistance from the
Cape Cod Community College is an affirmative action/equal
opportunity employer and does not discriminate on the basis of
race, color, national origin, sex, disability, religion, age,
veteran status, genetic information, gender identity or sexual
orientation in its programs and activities as required by Title IX
of the Educational Amendments of 1972, the Americans with
Disabilities Act of 1990, Section 504 of the Rehabilitation Act of
1973, Title VII of the Civil Rights Act of 1964, and other
applicable statues and College policies. The College prohibits
sexual harassment, including sexual violence. Inquiries or
complaints concerning discrimination, harassment, retaliation or
sexual violence shall be referred to the College's Affirmative
Action/Title IX Coordinator, the Massachusetts Commission Against
Discrimination, the Equal Employment Opportunities Commission or
the United States Department of Education's Office for Civil
**ALL APPLICATION MATERIALS MUST BE SUBMITTED ELECTRONICALLY IN
ORDER TO BE CONSIDERED.**
Begin the online application process by going to the APPLY
link. During the process you will be given an opportunity
to upload required documents
: a cover
addressing how you meet the minimum requirements of the
position and resume (failure to submit requested
documents may result in disqualification)
. Please note that
finalist candidates will be asked to provide three current
professional letters of reference and transcripts.
See the FAQ
for using our online system. Please
if you need assistance applying
through this website.
to your Cape Cod Community College Careers
Account to check your completed application.