This job has expired

Assistant Director of Academic Services - Academic and Advising Services - Heinz College

Carnegie Mellon University
Pennsylvania, United States
Salary Not Specified
Start date
Dec 4, 2023

Job Details

The Heinz College of Information Systems and Public Policy seeks an Assistant Director of Academic Services. The Academic Services team is a key administrative office, responsible for managing the academic records, registration processes, and student information systems within the college. Working under the direction of the Senior Director of Academic & Advising Services, the Assistant Director collaborates with other Assistant Directors, the Associate Director, and a team of Academic Advisors to ensure compliance with academic policies and procedures, maintain accurate student records, and facilitate the smooth functioning of various academic processes. This is a key role within the academic and teaching enterprises of the college, and the assistant director routinely collaborates with faculty, program directors, the Office of Business and Research Services, and the office of the Associate Dean for Diversity, Inclusion, Climate, and Equity.

Our cultural values of dedication, collaboration, inclusion and integrity are our guiding principles. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity, respect, and inclusion.

Originally founded as the School of Urban and Public Affairs in 1968, the Carnegie Mellon University Heinz College is comprised of the university’s top-ranked schools of Public Policy and Information Systems and offers an academic experience unlike any other. Heinz College prepares students with a unique ability to conduct careful and objective analysis of significant data, to understand and demonstrate the power of information technology, and to lead and implement change in managerial and policy contexts.

Your core responsibilities will include:
  • Student Records Management

  • Registration and Enrollment

  • Course Scheduling and Management

  • Academic Policy Compliance

  • Degree Audit and Certification

  • Data Reporting and Analysis

  • Technology and System Management

  • Student Services

  • Collaboration with Academic Departments

To be successful in this role, the Assistant Director requires a diverse set of skills to effectively manage academic records, registration processes, and student information including:

Organizational Skills:
  • Ability to manage and prioritize multiple tasks efficiently.

  • Attention to detail in maintaining accurate and confidential student records.

Communication Skills:
  • Strong written and verbal communication skills to effectively interact with students, faculty, and other partners.

  • Ability to convey complex academic policies and procedures in a clear and understandable manner.

Analytical Skills:
  • Proficiency in data analysis to generate reports and make data-driven decisions.

  • Ability to interpret and apply academic policies and regulations.

Problem-Solving Skills:
  • Capacity to identify and resolve issues related to student records, registration, and academic policies.

  • Proactive problem-solving to address challenges and improve processes.

Interpersonal Skills:
  • Ability to work collaboratively with diverse groups, including faculty, staff, students, and administrators.

  • Diplomacy and tact in handling critical or contentious situations.

Technology Skills:
  • Familiarity with student information systems and other relevant technology tools.

  • Ability to adapt to new technologies and use them to streamline processes.

Customer Service Orientation:
  • A commitment to providing excellent customer service to students and other team members.

  • Patience and insight in addressing student concerns and inquiries.

  • Flexibility to adapt to changes in academic policies, procedures, and technology.

  • Ability to handle unexpected challenges and changes in a dynamic educational environment.

Time Management:
  • Efficiently manage time to meet target date and handle peak periods such as registration and grading periods.


Bachelor’s Degree
  • A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

At least 3 years of experience in academic services, academic affairs, a college or university registrar’s office, or other similar fields.

  • Successful Background check

Are you interested in this opportunity?! Apply today!


Pittsburgh, PA

Job Function

Academic Program Administration

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis


More Information:
  • Please visit Why Carnegie Mellon to learn more about becoming part of an institution inspiring innovations that change the world.

  • Click here to view a listing of employee benefits

  • Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran .

  • Statement of Assurance


Carnegie Mellon Univesity

Carnegie Mellon University challenges the curious and passionate to imagine and deliver work that matters.

A private, global research university, Carnegie Mellon stands among the world's most renowned educational institutions, and sets its own course. Start the journey here.

Over the past 10 years, more than 400 startups linked to CMU have raised more than $7 billion in follow-on funding. Those investment numbers are especially high because of the sheer size of Pittsburgh’s growing autonomous vehicles cluster – including Uber, Aurora, Waymo and Motional – all of which are here because of their strong ties to CMU.

With cutting-edge brain science, path-breaking performances, innovative startups, driverless cars, big data, big ambitions, Nobel and Turing prizes, hands-on learning, and a whole lot of robots, CMU doesn't imagine the future, we create it. 

Many seek Pittsburgh for being a hot spot for entrepreneurship and a model for future cities. Others come for the city's burgeoning food scene.

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert