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IT Support Specialist, Temporary Part Time

University of Pennsylvania
Pennsylvania, United States
Salary Not specified
Start date
Dec 1, 2023

IT Support Specialist, Temporary Part Time

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title
IT Support Specialist, Temporary Part Time

Job Profile Title
Temporary Employee - Non-Exempt

Job Description Summary
The University of Pennsylvania Carey Law School is one of the nation's oldest and most distinguished law schools. The School offers a unique approach, incorporating cross-disciplinary legal education, a distinctly collaborative environment, and an innovative curriculum to enrich student learning. The small and highly interdisciplinary faculty achieves scholarly excellence while emphasizing a shared effort to advance understanding of the law. The result is an intellectual community that bridges traditional boundaries and disciplines within a renowned internal culture of collegiality, making the University of Pennsylvania Carey Law School an extraordinarily supportive academic community for all its members.

The IT Support Specialist will consult with and provide technical expertise, support and training for faculty, staff, and students.

Job Description

Duties may include:
  • Staff IT Help Center and respond to telephone, chat, email and in-person requests for computing and networking support.
  • Support MS Office 365 applications and provide user training.
  • Onboard staff/provide orientations.
  • Write help documentation.
  • Assist instructors with use of classroom presentation equipment.
  • Provide technical support for video conferencing.
  • Assist with editing audio and video class recordings.
  • Build and deploy Dell and Mac systems.
  • Maintain network print/copy/scan stations.
  • Maintain media systems and equipment in classrooms and event spaces.
  • Assist with monitoring and maintaining room technology infrastructure.
  • Manage loaners/rental of specialized equipment.
  • Escalate problems to managers as appropriate.

Desired Skills:

  • Experienced IT Technician.

  • Bachelor degree with major in computing or digital media preferred

  • Advanced understanding of MS Office 365 including One Drive, SharePoint, Teams.

  • Proficient in Window, Mac/iOS, and Android OS.

  • Expertise in Office 365 Outlook and Excel.

  • A/V and networking technical knowledge.

  • Exceptional customer service and problem solving.

  • Strong written and verbal communications.

  • Able to troubleshoot large multifunction printers.

  • Able to troubleshoot WiFi connectivity issues.

  • Able to figure out underlying issues, gather necessary information and escalate when appropriate.

  • Dependable; Initiative.

    Job Location - City, State
    Philadelphia, Pennsylvania

    Department / School
    Law School

    Pay Range
    $7.25 - $25.00 Hourly Rate
    Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

    Affirmative Action Statement
    Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

    Special Requirements
    Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

    To apply, visit


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