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Bilingual Student Success Coordinator

Employer
Empire State University
Location
New York, United States
Salary
Salary Commensurate with experience
Date posted
Dec 1, 2023

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Position Type
Faculty Positions, Education, Other Education
Employment Level
Administrative
Employment Type
Full Time

Job Details

Company Description:

Founded in 1971 as the innovative campus of the State University of New York (SUNY), Empire State University empowers learners from diverse backgrounds to achieve their educational goals. We have decades of experience providing educational access through online teaching and learning, individualized instruction, mentoring, and prior learning assessment. We build on our students' experiences to promote their growth and drive upward mobility and economic development in New York state and beyond. SUNY Empire's 97,000 alumni are teachers, nurses, entrepreneurs, and leaders in their communities and their fields. Visit www.sunyempire.edu and follow us on social media @SUNYEmpire. 

SUNY Empire is committed to creating a multicultural, inclusive academic and work environment. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that having diverse faculty and staff is critical to academic excellence and prepares students to live and work in an increasingly global world. 

Job Description:

Empire State University's Office of Student Support & Outreach seeks a full-time Bilingual Student Success Coordinator (State Title: Senior Staff Assistant). Reporting to the Director of Student Support & Outreach, the Bilingual Student Success Coordinator is responsible for services dedicated to supporting, engaging and retaining students as well as responding to student concerns, including appeals and grievances. In order to facilitate the best possible educational experience so that students can achieve their goals, the Bilingual Student Success Coordinators support lifelong learning by collaborating with each other, faculty and other key stakeholders to advocate and advance student success and retention.

The Bilingual Student Success Coordinator will assist with student issues/coaching, including managing a caseload of students, with an emphasis on orienting to the institution and first term proactive programming and individual development sessions. They also assist with targeted and data-driven outreach to support enrollment and persistence, as well as issue resolution related to academics or services during student pathways to degree completion. The Student Support & Outreach team also produces the Student Success Newsletter, contributes to social media, and maintains a virtual first term community in the university's LMS, Brightspace.

The selected incumbent must be knowledgeable about student services at the university level and should have familiarity with working with adult and nontraditional students in both face-to-face and online learning environments, with the ability to support individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, and sexual orientation. This position requires dedication to utilizing holistic student development and support approaches through different modalities of service delivery to provide an excellent student support and engagement experience. The ideal candidate will be fluent in oral and written Spanish and may have additional responsibilities around translation of student-facing documents and web pages.

The Bilingual Student Success Coordinator will manage a caseload of students with the following duties and responsibilities:

  • Provide outreach, coaching, support, resources and referrals as needed to support student success.
  • Assist students in navigating academic policies and procedures, provide technical support, and policy interpretation.
  • Process and manage service grievances, academic appeals, and academic integrity issues. Assist students and faculty with problem-solving assistance to resolve concerns.
  • Utilize university technology systems to find relevant information, document work and ensure consistent communication and processes. Maintain complete records of all student situations in relevant databases.
  • Collaborate and communicate effectively with faculty, staff, and other departments to advocate for students based on individual and time-sensitive needs.
  • Maintain confidentiality and respectful communication when dealing with students and colleagues around sensitive academic issues.
  • Demonstrate a commitment to excellence, innovation, integrity, diversity, and student success.
  • Developing and hosting virtual and in-person student programming and engagement.
  • Supporting regional activities, events and relationships as needed to enhance student engagement and retention.
  • Monitoring and analyzing data in order to identify retention gaps and design effective intervention strategies.
  • Produce Spanish language student success resources when needed.

Requirements:

Required Qualifications:

  • Bachelor's degree required.
  • Minimum of two years of experience in student services/student affairs.
  • Bilingual and biliterate in Spanish and English.
  • Strong interpersonal and excellent customer service skills.
  • Ability to analyze, mediate, and resolve complex problems.
  • Initiative, creativity and the ability to function well in an environment that promotes both teamwork and independence.
  • Ability to set priorities, meet deadlines and handle multiple tasks.
  • Demonstration of professionalism, integrity, and confidentiality.

Preferred Qualifications:

  • Master's degree in Student Affairs, Higher Education Administration, Counseling or related area preferred.
  • Experience working collaboratively as part of a multi-person team to provide student services and support resources to students.
  • Experience with Ellucian's Banner, CRM systems or other data management and communication technology.
  • Experience with adult or non-traditional students.
  • Prior knowledge of and experience in working with bilingual and emergent bilingual learners, particularly in online settings.
  • Prior experience working effectively with faculty, staff, and students from diverse linguistic, cultural, and socioeconomic backgrounds.

Special Information:

  • Occasional travel may be required to fulfill department, division, and university-wide commitments.
  • May require occasional evening and/or weekend work.
  • VISA sponsorship is not available for this position.
  • SUNY Empire provides employees with robust remote and flexible work options to meet the needs of students, faculty, and staff in a dispersed work environment. University locations that may be considered include Saratoga Springs, Rochester, Buffalo, New York City, and Selden, NY.

Additional Information:

Rank/Salary: SL3 / $60,000.

Empire State University is an EOE employer.

We are pleased to offer our employees a generous compensation and benefits package. We also offer professional-development activities for professionals and support staff, as well as faculty-development opportunities that encourage pursuit of disciplinary and community-focused research, scholarship of teaching and learning, and leadership development.

IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE ADA COORDINATOR AT (518) 587-2100, ext. 2240. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (518) 587-2100, ext. 2800. IT CAN ALSO BE VIEWED ON-LINE AT THE SAFETY AND SECURITY WEBSITE AT www.sunyempire.edu/safety-security.

Application Instructions:

Applications Due By: Applications accepted until position is filled.

If you are interested in applying for this position, please submit the following documents, which are required for consideration by clicking on the APPLY NOW button:

  • Resume
  • Cover letter
  • Name and contact information of three references

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Returning Applicants - Please click here to login to your Empire State University Employment Account to check your completed application or to update your account.

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Company

Empire State University

SUNY'S LEADING ONLINE INSTITUTION

Founded in 1971 as the innovative campus of the State University of New York, Empire State University empowers learners from diverse backgrounds to achieve their educational goals. We have decades of experience providing educational access through online teaching and learning, individualized instruction, mentoring, and prior learning assessment. We are SUNY’s leading online institution and New York state’s only public online institution.

SUNY Empire serves 16,000 students across New York state, the region, and the world. The institution specializes in high-quality, flexible, affordable education for working adults, including parents, veterans, and military-affiliates. Our 95,000 alumni are teachers, nurses, entrepreneurs, and leaders in their communities and their fields.

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