Help Desk Technical Support Specialist
Monmouth University is seeking applications for two Help Desk
Technical Support Specialists in the Information Support
The candidates would be expected to: Deliver thorough front-line
technical support encompassing software, hardware, and various
computer systems. Employ diagnostic and remote access tools to
troubleshoot issues, promptly escalating complex problems to
management. Effectively gather and communicate pertinent
information to the relevant teams for efficient resolution when
This is an in-person, on-campus, non-remote
A full list of job duties is available at http://jobs.monmouth.edu
Required Degree, License or Certifications:
Required Skills or Software:
Intermediate knowledge of MS Word 2016, Intermediate knowledge of
MS Excel 2016, Must be able to utilize a variety of computer
software programs in order to successfully complete assigned tasks,
Must be able to treat confidential and sensitive information
Required Years of Experience:
- Customer Engagement Expertise (Minimum four
years): Proven excellence in delivering customer service
within a fast-paced environment. Demonstrated ability to address
diverse customer needs and provide effective support.
- Technical Background (Minimum one year):
Completion of one year of technical school or equivalent practical
experience across various systems, including Windows 10/11, macOS,
and Microsoft 365 Apps. A robust foundation in technology is
essential for success in this role.
- Exceptional Interpersonal Skills: The ideal
candidate should exhibit a friendly and approachable demeanor in
face-to-face, phone, and email interactions. Excellent
communication skills are a prerequisite.
- Adaptability and Flexibility: Ability to adapt
to evolving technology and learning environments. Stay abreast of
the latest updates and trends in IT to contribute to a cutting-edge
academic support environment.
- Professionalism and Service Excellence:
Maintain a high level of professionalism while delivering top-notch
service to customers. Uphold quality standards in all interactions
to ensure a positive customer experience.
- Problem-Solving Skills: Demonstrate strong
analytical and problem-solving abilities, particularly in
efficiently diagnosing and resolving technical issues.
- Effective Communication: Excellent written and
verbal communication skills to interact with diverse University
constituents. The ability to convey technical information in a
clear and understandable manner is essential.
- Collaborative Team Player: Work
collaboratively with multiple departments and IT teams to ensure
the seamless integration of technology into the academic setting.
Contribute to a positive and cooperative work environment.
Possess A+ certification,
demonstrating proficiency in IT fundamentals, hardware, and
software. This certification signifies a strong foundation in IT
support. Academic Work Experience:
experience in an academic setting, showcasing the ability to
provide technical support in an educational environment. Experience
in addressing the unique challenges of academic technology needs is
a plus. Advanced Office Suite Proficiency:
In-depth knowledge of Microsoft Office Suites, with the ability to
troubleshoot, optimize, and provide support for users.
Log in to http://jobs.monmouth.edu to apply
and see the job duties for this position no later than the deadline
Located along New Jersey’s northern coastline, Monmouth University
is a top-tier, private comprehensive institution that is home to
innovative academic programs, expert faculty, and nationally ranked
Division I athletics. The University enrolls approximately 5,400
students in 61 undergraduate and graduate degree programs,
including four doctoral programs.
Small classes geared toward individual attention and immersive
learning experiences that extend beyond the classroom, define the
student experience at Monmouth. The University’s dynamic learning
environment empowers students to become active participants in
their education while fully preparing them for life after
graduation. Monmouth’s faculty, experts in their respective
disciplines and industries, foster student growth by collaborating
with undergraduates and graduates in their research and
Approximately one hour from New York City and Philadelphia,
Monmouth University sits at the heart of a vibrant culture rich in
history, the arts, technology, and entrepreneurship. The
University’s 170-acre coastal campus has been named one of the most
beautiful in the world, and blends the classic elegance of National
Historic Landmarks with state-of-the-art facilities.
A multitude of experiences is available just outside the campus
gates. Access Asbury Park’s legendary music scene and diverse
cultural opportunities supported by an active LGBTQ+ community.
Enjoy Red Bank’s lively theater and dining hub and Long Branch’s
redeveloped waterfront with recreational and upscale shopping
Founded in 1933 as Monmouth Junior College, the institution became
Monmouth College in 1956 and received its university charter in
1995. Today, Monmouth University is listed in U.S. News & World
Report’s “Best Colleges,” The Princeton Review’s “The Best 387
Colleges,” and Money magazine’s “Best Colleges for Your
Monmouth University is an equal opportunity employer. We celebrate
diversity and are committed to creating an inclusive environment
for all employees.