Application Support Analyst III
Closing Date: 8/23/23**
**Any complete applications received after the closing date will
only be forwarded to the hiring committee at their
$9,352.28 (per month) plus benefits
Full Salary Range:
$9,352.28 - $12,538.72 (per month)
The Foothill-De Anza Community College District is currently
accepting applications for the classified position above. We are
looking for an Application Systems Support III.
The Foothill - De Anza Community College District does not have a
remote work policy. All employees are expected to be available to
work in person and on-site per the requirement of the
ABOUT THE DISTRICT
Foothill - De Anza Community College District, composed of two
colleges and an education center, is one of the top performing
districts in both California and the United States, and one of the
largest, ranking seventh in size among the state's 72 districts,
serving more than 58,500 students per year and with an operating
budget of $180M unrestricted general fund. Consistent with its
mission, the District has a strong commitment to equity and
inclusion and incorporates those values in its policies,
procedures, and operations, and in its leadership and service to
students and the community. Publicly supported and locally
oriented, the District fills an essential role in workforce
development, continuing education, and skills preparation to meet
the changing demands of the highly diverse surrounding population
and business communities. The District's students and more than
2,000 faculty and staff enjoy an unparalleled quality of life in an
ideal climate, with physically pristine and fiscally sound campuses
that have earned their reputation for academic excellence.
FOOTHILL - DE ANZA COMMUNITY COLLEGE DISTRICT MISSION
The mission of the Foothill-De Anza Community College District is
student success and educational excellence. The district and its
colleges provide access to affordable, quality educational programs
and services that develop a broadly educated and socially
responsible community that supports an equitable and just future
for California and the global community. Every member of our
district contributes to a dynamic instructional and learning
environment that fosters student engagement, equal opportunity, and
innovation in meeting the various educational and career goals of
our diverse students. Foothill-De Anza is driven by an equity
agenda and core values of integrity, inclusion, care for our
students' well-being, and sustainability.
An Application Support Analyst III, is responsible for providing
high level of technical support of our complex district wide Banner
The duties include the maintenance and support of existing software
processes/projects, database processes; provide creative
improvements, revisions based on functional users' requirements;
develop reports using advanced SQL, scripts to provide end users'
discovery and provide valuable insight of data; and support of
transitioning to Banner SaaS ERP system using API calls.
Under general supervision, performs applications system support,
maintenance, and modification of departmental and District
enterprise-wide software application(s); identifies end user system
requirements and evaluates software packages; designs, codes,
tests, and documents software applications; trains and assists end
users in implementing new applications; and performs related work
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned ETS Supervisor.
Exercises no supervision of staff.
Applications Support Analyst I: This is the entry-level class in
the Applications Support Analyst series. Employees at this level
perform routine to moderately complex duties related to defining,
developing, and implementing new software systems and enhancements
to existing software systems, as well as maintaining systems.
Employees receive occasional instruction and assistance. Positions
at this level are not expected to function with the same amount of
knowledge or skill level as positions allocated to the II level and
exercise less independent discretion and judgment in matters
related to work procedures and methods. As experience is gained,
incumbents gain full knowledge of concepts, practices, procedures,
and policies of assigned function and assignments become more
varied and are performed with greater independence.
Applications Support Analyst II: This is the journey-level class in
the Applications Support Analyst series responsible for the
maintenance, modification, implementation, and process
customization of and training for mission critical, enterprise-wide
software application(s), as well as participating in or providing
technical direction for assigned initiatives or projects.
Responsibilities require the use of tact, discretion, and
independent judgment and to have full and thorough knowledge of the
concepts, practices, procedures, and policies of assigned function.
This classification is distinguished from the Applications Support
Analyst III by the complexity and size of the applications
supported and the amount of discretion exercised over problems and
Applications Support Analyst III:
This is the advanced
journey-level class in the Applications Support Analyst series
responsible for the maintenance, modification, implementation, and
process customization of and training for mission critical,
enterprise-wide software application(s), as well as participating
in or providing technical/analytical direction and support for
assigned initiatives or projects; assist in solving problems or
establishing process redesign improvements requiring analysis of
unique issues or problems without precedent and/or structure.
Incumbents serve as technical lead for assigned projects. This
classification is distinguished from the Applications Support
Analyst, Senior as the latter is based on advanced technical
complexity and size of the applications supported and the amount of
discretion exercised when solving problems and developing
resolutions and work is performed within a broad framework of
general policy requiring resourcefulness to accomplish goals and
objectives, applies concepts, plans, and strategies which may
deviate from established methods and practices, and regularly leads
Positions at the II-level and III-level are normally filled by
advancement from the I-level and II-levels after two years;
progression to the II-level and III-level is automatic unless there
is documented non-satisfactory work performance. When filled from
the outside, the employee is required to have at least three years
of prior related experience that allows the employee to meet the
qualification standards for the II-level and III-level.
EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
- Performs software applications research, development,
conversion, installation, and maintenance projects, including
planning, organizing, and defining project requirements, methods,
and end objectives in consultation with end users; coordinates
project activities with team members, other section staff, user
representatives, and outside vendors.
- Interviews, analyzes, and documents end user work processes and
systems requirements; conducts systems walk-throughs and technical
reviews; develops or refines system specifications, including
evaluating and testing vendor software packages for conformance
with user requirements and priorities.
- Stays abreast of new trends and innovations in technology
related to District operations; researches, recommends, and
evaluates vendor solutions and technologies; implements
improvements; works with staff to maintain, revise, or improve
operations and systems.
- Writes and maintains user and technical operating instructions
and documentation; provides training to users and other technical
staff and advises on best practices.
- Prepares feasibility studies, cost and benefits analyses,
product evaluation, requirement specifications, designs, and other
analyses and documentation.
- Reviews, analyzes, streamlines, and documents business
processes and relates them to application software; prepares
recommendations for procedural and operational modifications to
optimize internal and customer workflows.
- Develops and implements automated processes, scripts, triggers,
specialized views, and reports in response to user needs.
- Designs methods to import/export data for analysis and performs
comparative analysis of data from dissimilar applications.
- Utilizes existing systems and programs to design and code new
and modified programs for data processing.
- Resolves and/or troubleshoots application-related issues over
the phone or remotely.
- Develops and executes system test plans for user acceptance,
stress, unit, and system testing to ensure application performance
conforms to specifications; modifies programs to correct errors and
optimize system performance and cost-effectiveness.
- Participates in designing and implementing application
enhancements while ensuring adherence to standards and procedures
for client/server system development, database access, web-based
development, change control, and reporting.
- Assists in developing software and systems to optimize
performance of relational database systems, client/server
application access, and enhance and support of web applications
accessing relational databases.
- Responds to and resolves software users' inquiries and
complaints and escalates problems or issues to vendor
representatives as needed.
- Prepares training materials and conducts formal and informal
training programs on the use and operation of the application
- Develops and recommends comprehensive standards, policies,
procedures, and technical documentation.
- Consults with supervisors regarding information technology
related issues, needs, and services; conducts special research
assignments, gathers data, and prepares reports for consideration
by management or special committees.
- Provides updates, status, and completion information to staff
and/or users via voicemail, email, or in-person communication.
- Performs other duties as assigned.
Incumbents at the Applications Support Analyst I level may exercise
some of the knowledge and abilities listed below in a learning
- Principles of computer systems, applications, software and
infrastructure, including application development methods,
techniques, principles, and practices; principles of operating
systems including Linux OS administration.
- Various programming languages such as Java, Python, NodeJS,
- Data processing management and general administration practices
- Operating characteristics, capabilities, capacities, and
limitations of computer related peripheral equipment.
- Data management theory, principles, and practices and their
application to a wide variety of services and programs.
- Principles and practices of application development lifecycle
and project management.
- Modern and complex principles and practices of computer systems
management, analysis, design, and maintenance.
- Techniques and methods of system evaluation, implementation,
- The organization, operation, and functions of the department as
necessary to assume assigned responsibilities and to determine
appropriate point of escalation.
- Applicable Federal, State, and local laws, regulatory codes,
ordinances, and procedures relevant to assigned area of
- Recent and on-going developments, current literature, and
sources of information related to the operations of the assigned
- Principles and procedures of record keeping.
- Modern office practices, methods, and computer equipment and
applications related to the work.
- English usage, spelling, vocabulary, grammar, and
- Techniques for providing a high level of customer service by
effectively dealing with vendors and District staff.
- Conduct research on applications issues, evaluate alternatives,
make sound recommendations, and prepare effective technical staff
- Participate in design sessions and process improvement
sessions; provide sound recommendations and technical input.
- Code, configure, manage, and maintain assigned system(s) and
integrate to meet business needs independently without vendor
- Coordinate and plan applications development, enhancement, and
- Research, develop, and recommend cost-effective technical
- Prepare clear and concise program documentation, user
procedures, reports of work performed, and other written
- Analyze and troubleshoot any software issues and use logic to
solve the problem.
- Establish and maintain a software system update and maintenance
- Write system procedures.
- Learn and understand the organization, operation, and functions
of the department as necessary to assume assigned
- Interpret, and apply applicable Federal, State, and local laws,
regulatory codes, ordinances, and procedures relevant to assigned
area of responsibility.
- Operate modern office equipment including computer equipment
and specialized software applications programs.
- Establish and maintain a variety of filing, record keeping, and
- Organize own work, set priorities, and meet critical time
- Use English effectively to communicate in person, over the
telephone, and in writing.
- Use tact, initiative, prudence, and independent judgment within
general policy, procedural, and legal guidelines.
- Establish, maintain, and foster positive and effective working
relationships with those contacted in the course of work.
Applications Support Analyst
- Understanding of, sensitivity to, and respect for the diverse
academic, socio-economic, ethnic, religious, and cultural
backgrounds, disability, and sexual orientation of community
college students, faculty and staff.
- Any combination of training and experience that would provide
the required knowledge, skills, and abilities is qualifying. A
typical way to obtain the required qualifications would be:
I, II and III
Equivalent to graduation from an accredited four-year college or
university with major coursework in management information systems,
computer science, or a related field,
Applications Support Analyst I: One (1) year of experience in
applications analysis, design, and development specific to the
specialty area assigned which includes Financial, Human Resources,
Payroll, and/or Administration; Enterprise; Online Content or
Collaboration; and/or Mobile Applications.
Applications Support Analyst II: Two (2) years of responsible
experience in applications analysis, design, and development,
equivalent to an Applications Analyst I at the District, and
specific to the specialty area assigned which includes Financial,
Human Resources, Payroll, and/or Administration; Enterprise; Online
Content or Collaboration; and/or Mobile Applications.
Applications Support Analyst III:
Four (4) years of
progressively responsible experience in applications analysis,
design, and development, equivalent to an Applications Analyst II
at the District, and specific to the specialty area assigned which
includes Financial, Human Resources, Payroll, and/or
Administration; Enterprise; Online Content or Collaboration; and/or
Licenses and Certifications:
Must possess mobility to work in a standard office setting and use
standard office equipment, including a computer; vision to read
printed materials and a computer screen; and hearing and speech to
communicate in person and over the telephone. Standing in and
walking between work areas is frequently required. Finger dexterity
is needed to access, enter, and retrieve data using a computer
keyboard or calculator and to operate standard office equipment.
Positions in this classification frequently bend, stoop, kneel, and
reach to perform assigned duties, as well as push and pull drawers
open and closed to retrieve and file information. Employees must
possess the ability to lift, carry, push, and pull materials and
objects up to 25 pounds with the use of proper equipment.
Employees work in an office environment with moderate levels,
controlled temperature conditions, and no direct exposure to
hazardous physical substances
If any required application materials are omitted, the committee
will not review your application. Items not required (including
reference letters) will not be accepted. For full-consideration,
all application packets must be received by 11:59 pm on the closing
Please allow yourself ample time to complete your application
and resolve any technical difficulties that may arise with your
submission. We do not guarantee a response to application questions
within 48 hours of the closing date. You may also visit our
“Applicant Information” to assist with technical difficulties at:
CONDITIONS OF EMPLOYMENT:
- A District on-line application on http://hr.fhda.edu/careers/. *In
the application, you will provide information, which demonstrates
your understanding of, sensitivity to, and respect for the diverse
academic, socio-economic, ethnic, religious, and cultural
backgrounds, disability, and sexual orientation of community
college students, faculty and staff. Additionally, you will be
asked to explain how your life experiences, studies or work have
influenced your commitment to diversity, equity and inclusion.
- A cover letter addressing your qualifications for the
- A current resume of all work experience, formal education and
Full-Time, Permanent, 12-months per year
As soon as possible upon completion of the
Excellent benefits package which includes medical coverage for
employee and eligible dependents, dental, vision care, employee
assistance program, long term disability, retirement benefits and
basic life insurance. For information on our benefits package that
includes medical for employees and dependents, visit our web site:
Persons with disabilities who require reasonable accommodation to
complete the employment process must notify Employment Services no
later than the closing date of the announcement. The successful
applicant will be required to provide proof of authorization to
work in the U.S. All interviewing costs incurred by applicant are
the responsibility of the applicant.
For more information about our application process contact:
Foothill-De Anza Community College District
12345 El Monte Road
Los Altos Hills, California 94022
To apply, visit https://fhda.csod.com/ux/ats/careersite/4/home/requisition/1032?c=fhda