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Collection Assistant II

University of Mississippi
Mississippi, United States
Salary Not Specified
Date posted
Nov 30, 2023

Note for Current UM Employees

Current employees must apply internally via connectU >

Definition of Class

This position coordinates and participates in the clerical procedures of the Bursar’s Office associated with the collection of accounts receivable and/or student loans. Incumbent also assists in planning and scheduling work for assigned employees performing similar tasks.

Examples of Work Performed
  • Performs complex clerical procedures involved in the deferment, cancellation, and collection of student loans and accounts receivable as applicable; monitors the collection process to ensure that reminders, statements, and warnings are mailed at the proper time.
  • Communicates with student loan borrowers and those persons with accounts receivable to explain account balances, federal regulations, and institutional policies and procedures.
  • Processes student loan cancellation and deferment forms ensuring adherence to federal regulations and institutional policies and procedures.
  • Coordinates and participates in the coding and maintenance of records related to accounts receivable and student loans; ensures that borrowers and accounts receivable are billed at the appropriate times.
  • Monitors past due accounts and notes receivable to ensure that proper due diligence and other collection procedures are followed in the efficient collection of such accounts.
  • Prepares reports of past-due accounts identifying those for which collection efforts have been unsuccessful; recommends those accounts to be written-off; and distributes the total amount to departmental account involved.
  • Coordinates the assignment of accounts to collection agencies and monitors collection agency accounts; reassigns accounts if collection agency in unable to collect funds owed.
  • Processes legal suit papers and bankruptcy forms.
  • Assists in the assimilation of data and in the preparation of special and recurring reports concerning loans and accounts receivable.
  • Assists in planning and scheduling work for assigned employees performing similar tasks.
  • Provides student loan verification to various agencies for mortgage applications and consolidations.
  • Maintains interface with students on loan balances, payoffs, and exit interviews.
  • Trains and offers guidance to assigned personnel.
  • Performs similar or related duties as assigned or required.
Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

  1. Coordinates and participates with the collection of accounts receivable and /or student loans.
  2. Follows up on all payment agreements to ensure borrower is complying with agreements.
  3. Prepares and maintains contracts for student loans.
  4. Coordinates the assignment of accounts to collection agencies and monitors those accounts.
  5. Performs complex clerical duties involved in the deferment, cancellation, and collection of student loans and accounts receivable as applicable; mails reminders, statements, and warnings in regards to status of loans and accounts receivables.

Minimum Education/Experience

Two years of course study from an accredited college or university related to the above described duties.

Substitution Statement:
Related experience may be substituted for education, on a basis set forth and approved by the Department of Human Resources.

Salary/Wage Information
To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

This position will require a financial (credit) report. Selected candidates should have a low credit debt. Background checks are completed post offer of employment. University employees moving into a new position that requires a financial (credit) report must complete a new background check.

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