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Assistant Director of Student Accounts

Wheaton College of Massachusetts
Massachusetts, United States
Salary Not Specified
Date posted
Nov 28, 2023

Job Details

Wheaton is a leading private, coeducational, liberal arts college of 1800 students located in Norton, MA and within easy commuting distance of Boston and Providence.

Posting Details

Posting Details

Posting Number:


Position Title:

Assistant Director of Student Accounts


Job Type:


Staff Term:

12 Months

Staff Work Schedule (hours/dates):

M-F, 8:30-4:30

Academic Year Schedule (dates):

July 1 - June 30

Faculty Term:

Position Type:



Student Financial Services

Job Summary/Basic Function:

Under the direction of the Associate Director of Student Accounts, the Assistant Director delivers high quality customer services to students and families to resolve financial issues and promote student success and retention. The Assistant Director works to improve services and messaging as it pertains to student account policy and programs,and proactively manages current student, alumnae/i and inactive student accounts to maximize revenue collections while promoting and maintaining positive relationships with all constituencies. Responsible for reviewing and processing refund requests and other programmatic processes. A commitment to diversity, equity and inclusion is essential.

Minimum Qualifications:

Bachelor’s degree and 3-5 years of experience required; or equivalent combination of experience and education required.

This position requires the ability to multitask and manage time and set priorities to meet deadlines. Must be knowledgeable of Fair Debt Collection practices and understand federal and state privacy laws and regulations. In addition, an understanding of financial aid regulations and how they pertain to loan eligibility is essential. Must be able to work cooperatively with partner offices on campus, be a positive team player, and adapt to change. It is important that the Assistant Director maintain positive customer service standards even when under stress.

Preferred Qualifications:

Degree in Business, Accounting or Management is preferred.

Compensation and Benefits

To attract and retain the most talented individuals, Wheaton College maintains a flexible and competitive staff compensation and benefits program.

When determining and establishing hiring rates or recruitment ranges for a position, the College considers a number of factors including the budget for the position, the range of the grade, the external market for the position or similar positions, level and scope of responsibilities, required education, skills and relevant experience as well as internal equity. All salary offers must have the prior approval of the Office of Human Resources.

The anticipated hiring or recruitment range for this position is $48,000 – $50,000.

Physical Demands


ADA Statement:

Individuals must possess these knowledges, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Eeo Statement

Wheaton College is an equal opportunity/affirmative action employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability. In a continuing effort to maintain and enrich an intellectually diverse learning environment, the Department and the College actively encourages applications from women and members of underrepresented groups.

Wheaton’s core belief is that valuing diversity is pivotal to personal development, intellectual expansion, and societal equity. Our community is united by a shared dedication to equity and access that is essential to providing a transformative education in the Liberal Arts and Sciences.

Posting Date:


Closing Date:

Open Until Filled



Office of Human Resources

Contact Phone/Extension:


Contact Email:

Contact Fax

Special Instructions to Candidates:

The federal government and the state of Massachusetts have made the decision to end the COVID -19 public health emergency. Effective June 1, 2023, the college will no longer require COVID -19 vaccinations and boosters for members of our community. Rather, we strongly recommend that everyone stay up to date on their vaccinations, including boosters, as recommended by their health care provider.

While we will no longer require COVID -19 vaccinations, we strongly encourage members of our campus community to adhere to public health recommendations for vaccination to protect against COVID -19, as well as influenza and other diseases.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Optional & Required Documents
Required Documents
  1. Cover Letter
  2. List of References
  3. Resume
Optional Documents


Wheaton College of Massachusetts.

Founded in 1834 in Norton, Massachusetts, Wheaton College is among New England's premier private liberal arts and sciences colleges.

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