Number of Vacancies:
Student Service Centers
Scope of Job:
To provide advanced front line customer service to undergraduate
and graduate students both in-person and/or via call center
regarding all Enrollment Services, including but not limited to
admissions, registration, and financial aid. Responsible for
assisting students in successfully completing complex enrollment
services transactions and providing specific counseling to students
regarding the implications and potential consequences of these
Description of Duties:
Serves as a contact person for assigned student cases and
provides support for other junior and senior level staff member in
May be responsible for hiring, scheduling, and managing student
employees who support the day-today operations of Student Service
Performs other duties as assigned.
- Provides advanced one-stop enrollment support to former,
current, and prospective undergraduate and graduate students with
regards to admissions, enrollment, and financial aid, via in
person, phone, virtual, chat, and/or email.
- Maintains efficient and accurate responses to student inquiries
to ensure a high level of customer service is provided.
- Assists other UTRGV constituents (ex. parents and community
members) with their enrollment related inquiries.
- Reviews undergraduate and graduate student enrollment and
financial aid forms to verify accuracy and completeness.
- Serves as a liaison between students and other university
departments in order to resolve routine and complex inquiries
and/or manages the escalation of issues to the appropriate
- Conducts staff training as needed.
- Accurately and completely explains educational programs,
expected outcomes, student services, and financial consideration to
students, parents, and other stakeholders.
- Ensures students are aware of all crucial information, such as
specific undergraduate and graduate deadlines and other
- Advises students concerning disbursement policies and
- Maintains detailed knowledge of regulations, eligibility, and
documentation requirements concerning financial aid, admissions,
and registration and how to research updates and other applicable
- Demonstrates the ability to maintain confidentiality of student
information and other related matters required.
- Advises students regarding specific financial aid options and
the availability of other supporting programs and refers the
students to the respective subject matter expert for in detail
- Provides detailed knowledge in the completion of Enrollment
Services applications including but not limited to financial aid,
scholarship, and admissions applications.
- Maintains up-to-date and detailed knowledge of regulations,
policies and procedure regarding
- Admissions: undergraduate and graduate application processes,
graduate application system, application completion, orientation,
- Financial Aid: financial aid process, program eligibility
requirements, the financial aid process, and important
- Registration: registration process, policies, graduation, and
- Billing: billing process, policies, and deadlines
Specific supervision from assigned supervisor.
Direct supervision of staff as assigned.
Bachelor’s Degree from an accredited University. Related work
experience can be substituted for education on a 2-for-1
Two (2) years of experience within Enrollment Services, i.e.
Financial Aid, Registrar, Admissions, Recruiting, or other related
field and/or expert level customer services experience providing
resolution for inquiries/concerns.
Use of standard office equipment.
Needs to be able to successfully perform all required duties.
Office Environment; some travel and weekend work is required.
Position will be housed at either a U Central office or Call
Center. UTRGV is a distributed institution, which requires presence
at multiple locations throughout the Rio Grande Valley.
Must have strong interpersonal and communication skills, strong
customer service skills as well as excellent organizational and
public speaking skills. Ability to respond effectively in a variety
of situations, multi-task, and to interact effectively with diverse
and multi-cultural audiences. Must work effectively in team
situations and be detail oriented.
The guiding principles of the University of Texas Rio Grande Valley
place the highest priority on student success. As such, the Office
of Student Enrollment is organized to be student-centered and
keenly focused on student success. The Student Services Center will
work closely with other Enrollment Services functional areas to
meet student needs. Possesses detailed knowledge and is a subject
matter expert of regulations, policies, procedures, and deadlines
regarding undergraduate and graduate admission to the university,
admissions to specific programs, admissions based on program
delivery mode, basic financial aid information, registration,
enrollment, and tuition and fees to ensure students receive
Commensurate with Experience
Commensurate with Experience
Position Available Date:
Grant Funded Position:
If Yes, Provide Grant Expiration Date:
It is the policy of The University of Texas Rio Grande Valley to
promote and ensure equal employment opportunities for all
individuals without regard to race, color, national origin, sex,
age, religion, disability, sexual orientation, gender identity or
expression, genetic information or protected veteran status. In
accordance with the requirements of Title VII of the Civil Rights
Act of 1964, the Title IX of the Education Amendments of 1972,
Section 504 of the Rehabilitation Act of 1973, and the Americans
with Disabilities Act of 1990, as amended, our University is
committed to comply with all government requirements and ensures
non-discrimination in its education programs and activities,
including employment. We encourage women, minorities and
differently abled persons to apply for employment positions of
Special Instructions to Applicants:
Human Resources will not be held responsible for redacting any
confidential information from the documents you attach with your
application. The confidential information includes the
Date of Birth
Please make sure that you omit this information prior to
submission. We are advising that Human Resources will be forwarding
your application to the department as per your submission. The
University of Texas Rio Grande Valley reserves the right to
discontinue accepting applications prior to the stated close date
of this position, after meeting the posting requirement of three
(3) calendar days.
If you have any questions, please visit our Careers site at
for detailed contact information.
UTRGV is a distributed location institution and working location is
subject to change based on need.
All UTRGV employees are required to have a criminal background
check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval
from the VP of HR & Talent Development .
To apply, visit https://careers.utrgv.edu/postings/41027