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University of Texas - Rio Grande Valley
Texas, United States
Salary Not specified
Start date
Nov 29, 2023

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Posting Number: SRGV7205
Number of Vacancies: 1
Location: Edinburg, Texas
Department: Student Service Centers
FLSA: Exempt

Scope of Job:
To provide advanced front line customer service to undergraduate and graduate students both in-person and/or via call center regarding all Enrollment Services, including but not limited to admissions, registration, and financial aid. Responsible for assisting students in successfully completing complex enrollment services transactions and providing specific counseling to students regarding the implications and potential consequences of these transactions.

Description of Duties:
  • Provides advanced one-stop enrollment support to former, current, and prospective undergraduate and graduate students with regards to admissions, enrollment, and financial aid, via in person, phone, virtual, chat, and/or email.
  • Maintains efficient and accurate responses to student inquiries to ensure a high level of customer service is provided.
  • Assists other UTRGV constituents (ex. parents and community members) with their enrollment related inquiries.
  • Reviews undergraduate and graduate student enrollment and financial aid forms to verify accuracy and completeness.
  • Serves as a liaison between students and other university departments in order to resolve routine and complex inquiries and/or manages the escalation of issues to the appropriate department.
  • Conducts staff training as needed.
  • Accurately and completely explains educational programs, expected outcomes, student services, and financial consideration to students, parents, and other stakeholders.
  • Ensures students are aware of all crucial information, such as specific undergraduate and graduate deadlines and other deliverables.
  • Advises students concerning disbursement policies and procedures.
  • Maintains detailed knowledge of regulations, eligibility, and documentation requirements concerning financial aid, admissions, and registration and how to research updates and other applicable guidance.
  • Demonstrates the ability to maintain confidentiality of student information and other related matters required.
  • Advises students regarding specific financial aid options and the availability of other supporting programs and refers the students to the respective subject matter expert for in detail counseling.
  • Provides detailed knowledge in the completion of Enrollment Services applications including but not limited to financial aid, scholarship, and admissions applications.
  • Maintains up-to-date and detailed knowledge of regulations, policies and procedure regarding
    • Admissions: undergraduate and graduate application processes, graduate application system, application completion, orientation, and deadlines
    • Financial Aid: financial aid process, program eligibility requirements, the financial aid process, and important deadlines
    • Registration: registration process, policies, graduation, and deadlines
    • Billing: billing process, policies, and deadlines

  • Serves as a contact person for assigned student cases and provides support for other junior and senior level staff member in their cases.
  • May be responsible for hiring, scheduling, and managing student employees who support the day-today operations of Student Service Centers.
  • Performs other duties as assigned.

Supervision Received:
Specific supervision from assigned supervisor.

Supervision Given:
Direct supervision of staff as assigned.

Required Education:
Bachelor’s Degree from an accredited University. Related work experience can be substituted for education on a 2-for-1 basis.

Preferred Education:


Required Experience:
Two (2) years of experience within Enrollment Services, i.e. Financial Aid, Registrar, Admissions, Recruiting, or other related field and/or expert level customer services experience providing resolution for inquiries/concerns.

Preferred Experience:

Use of standard office equipment.

Working Conditions:
Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required. Position will be housed at either a U Central office or Call Center. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley.

Must have strong interpersonal and communication skills, strong customer service skills as well as excellent organizational and public speaking skills. Ability to respond effectively in a variety of situations, multi-task, and to interact effectively with diverse and multi-cultural audiences. Must work effectively in team situations and be detail oriented.

The guiding principles of the University of Texas Rio Grande Valley place the highest priority on student success. As such, the Office of Student Enrollment is organized to be student-centered and keenly focused on student success. The Student Services Center will work closely with other Enrollment Services functional areas to meet student needs. Possesses detailed knowledge and is a subject matter expert of regulations, policies, procedures, and deadlines regarding undergraduate and graduate admission to the university, admissions to specific programs, admissions based on program delivery mode, basic financial aid information, registration, enrollment, and tuition and fees to ensure students receive accurate information.

Physical Capabilities: N/A
Employment Category: Full-Time
Minimum Salary: Commensurate with Experience
Posted Salary: Commensurate with Experience
Position Available Date: 11/28/2023
Grant Funded Position: No
If Yes, Provide Grant Expiration Date:

EEO Statement:
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants:
Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

Date of Birth

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.

If you have any questions, please visit our Careers site at for detailed contact information.

Additional Information:
UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .

To apply, visit jeid-13e90e4cab458f4a96b6776d08d4ddc8

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