TigerTech is the on-campus computer reseller of the University of
Missouri campus with annual sales of approximately $5 million. It
is the flagship technology store among five University of Missouri
campus stores with annual sales of approximately $6.5 million.
TigerTech has three full time employees, and between 8 and 20
seasonal part time student employees.
This position will coordinate sales floor activities and assist
with part-time staffing to achieve sales, customer service, and
operational goals. Areas of responsibility include but are not
limited to recommending and executing strategies to maximize store
and seasonal profitability; controlling inventory; executing
customer service, merchandising, and cash management.
Implement retail sales, customer service, and merchandising
functions. Train part-time, seasonal and student sales associates.
Establish and maintain high customer service values, including
sales staff performance, presentation of merchandise, excellent
customer communication, and customer conflict resolutions. Review
and approve schedules and time sheets for department
Promote effective sales floor presentation by ensuring products are
received and stocked efficiently, and sales floor is organized,
clean and presentable. Ensure visual merchandise standards and
physical layout and design expectations are met. Recommend,
implement, and promote special events and promotions.
Implement and manage procedures for special and mail order
processing. Coordinate electronic, phone, and Web site orders.
Process customer orders, making certain all paperwork and
point-of-sale data entry is completed accurately and timely.
Maintain current knowledge of point of sale/computerized inventory
control system. Provide training and assistance to employees in the
usage and capabilities of the system; troubleshoot and provide
answers as necessary; ensure consistency of data entered into the
system and conduct on-going reviews of standards and overall
analysis of data. Coordinate with other Mizzou Store staff,
including information technology staff regarding requests,
suggested modifications, etc.
Manage daily cash and cash accountability functions including cash
income, storage and deposits; supervise preparation of necessary
Administer return policy, making sure staff members are consistent
in examining merchandise presented for return and determining an
appropriate action which may include exchanging merchandise,
issuing refunds/credits, and adjusting charges.
Perform a variety of administrative functions including, but not
limited to periodic reporting functions, registration of customer
warranties, and processing of service order paperwork, checking in
newly arrived merchandise, serial number database management
submission, and coordinate with other University of Missouri campus
stores transferring and shipping merchandise as needed.
As with all positions, involvement with other duties and
responsibilities is expected in order to serve the customer and
maintain our University of Missouri Campus Retail mission.
8:00AM - 5:00 PM
Monday - Friday with occasional weekends
Variations may occur seasonally
High school diploma or equivalent and 6 months of work experience
from which comparable knowledge and skills can be acquired is
Anticipated Hiring Range
Salary Range: $17.00 - $22.00 hourly
Grade: GGS 006
University Title: Retail sales associate
Internal applicants can determine their university title by
accessing the Talent Profile tile in myHR.
This position is eligible for University benefits. The University
offers a comprehensive benefits package, including medical, dental
and vision plans, retirement, paid time off, and educational fee
discounts. For additional information on University benefits,
please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits
We value the uniqueness of every individual and strive to ensure
each person’s success. Contributions from individuals with diverse
backgrounds, experiences and perspectives promote intellectual
pluralism and enable us to achieve the excellence that we seek in
learning, research and engagement. This commitment makes our
university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and
expertise that support these values and enrich our missions of
teaching, research and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer.
Equal Opportunity is and shall be provided for all employees and
applicants for employment on the basis of their demonstrated
ability and competence without unlawful discrimination on the basis
of their race, color, national origin, ancestry, religion, sex,
pregnancy, sexual orientation, gender identity, gender expression,
age, disability, or protected veteran status, or any other status
protected by applicable state or federal law. This policy applies
to all employment decisions including, but not limited to,
recruiting, hiring, training, promotions, pay practices, benefits,
disciplinary actions and terminations. For more information, visit
or call the Director of Employee and Labor Relations at
To request ADA accommodations, please call the Director of
Accessibility and ADA at 573-884-7278.