Technology Sales Supervisor



Hiring Department

University Store

Job Description

Summary

TigerTech is the on-campus computer reseller of the University of Missouri campus with annual sales of approximately $5 million. It is the flagship technology store among five University of Missouri campus stores with annual sales of approximately $6.5 million. TigerTech has three full time employees, and between 8 and 20 seasonal part time student employees.

This position will coordinate sales floor activities and assist with part-time staffing to achieve sales, customer service, and operational goals. Areas of responsibility include but are not limited to recommending and executing strategies to maximize store and seasonal profitability; controlling inventory; executing customer service, merchandising, and cash management.

Characteristic Duties

Implement retail sales, customer service, and merchandising functions. Train part-time, seasonal and student sales associates. Establish and maintain high customer service values, including sales staff performance, presentation of merchandise, excellent customer communication, and customer conflict resolutions. Review and approve schedules and time sheets for department employees.

Promote effective sales floor presentation by ensuring products are received and stocked efficiently, and sales floor is organized, clean and presentable. Ensure visual merchandise standards and physical layout and design expectations are met. Recommend, implement, and promote special events and promotions.

Implement and manage procedures for special and mail order processing. Coordinate electronic, phone, and Web site orders. Process customer orders, making certain all paperwork and point-of-sale data entry is completed accurately and timely.

Maintain current knowledge of point of sale/computerized inventory control system. Provide training and assistance to employees in the usage and capabilities of the system; troubleshoot and provide answers as necessary; ensure consistency of data entered into the system and conduct on-going reviews of standards and overall analysis of data. Coordinate with other Mizzou Store staff, including information technology staff regarding requests, suggested modifications, etc.

Manage daily cash and cash accountability functions including cash income, storage and deposits; supervise preparation of necessary cash reports.

Administer return policy, making sure staff members are consistent in examining merchandise presented for return and determining an appropriate action which may include exchanging merchandise, issuing refunds/credits, and adjusting charges.

Perform a variety of administrative functions including, but not limited to periodic reporting functions, registration of customer warranties, and processing of service order paperwork, checking in newly arrived merchandise, serial number database management submission, and coordinate with other University of Missouri campus stores transferring and shipping merchandise as needed.

As with all positions, involvement with other duties and responsibilities is expected in order to serve the customer and maintain our University of Missouri Campus Retail mission.

Shift

8:00AM - 5:00 PM

Monday - Friday with occasional weekends

Variations may occur seasonally

Minimum Qualifications

High school diploma or equivalent and 6 months of work experience from which comparable knowledge and skills can be acquired is necessary

Anticipated Hiring Range

Salary Range: $17.00 - $22.00 hourly

Grade: GGS 006

University Title: Retail sales associate

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at http://www.umsystem.edu/totalrewards/benefits

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-7976.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

49665

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert