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Customer Service Representative II



Work Site Location: Workforce Training Center

Excellent benefits, including retirement
15 vacation days per year
12 sick days per year
14 paid holidays
Tuition assistance

Starting pay range: $16.45 to $18.92

Pay Grade: C5 To see full Classified Pay Grade Salary Structures click here

Job Summary:

Under limited supervision this position responds to customer requests for information regarding classes at the Workforce Training Center and records the information into the computer for registration purposes by performing the following duties. Performs work independently evenings and Saturdays.

Job Description linked below; (some job boards may not include active links so please click Apply or go www.nic.edu/jobs to see full details);

Customer Service Representative II

Minimum Qualifications

Education and Experience : High school diploma or general education degree (GED); and a minimum of two years of full time, or four years of part time related experience and/or training is required.

Knowledge, Skills, and Abilities:
  • Excellent customer service and interpersonal skills
  • Excellent organizational, time management, and follow-up skills
  • Ability to work effectively both independently and with a small team
  • Ability to communicate effectively (oral and written)
  • Highly proficient phone skills with the ability to accommodate customer/student needs and enrollments over the phone
  • Ability to maintain and consistently demonstrate a positive attitude, high level of integrity and respect for others
  • Proficient skills using Microsoft Office applications, especially Outlook, Word, PowerPoint, and Excel
  • Ability to operate standard office equipment including phone, fax, copier
Employment is contingent upon successful completion of background check.

Application materials include; resume and cover letter

Advertised: November 28, 2023 Pacific Standard Time
Applications close: December 12, 2023 11:55 PM Pacific Standard Time

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