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Associate Director Of Business, Retail, And Dining Service

University of Wisconsin - Milwaukee
Wisconsin, United States
Salary Not specified
Start date
Nov 28, 2023

Associate Director Of Business, Retail, And Dining Service

University of Wisconsin - Milwaukee

Position Number: 00175112

Introduction (Description of School/College/Dept/Program)

Job Summary
Reporting to the Food Service Director, this position plans and directs multiple administrative and financial operations of Dining and Retail Services to advance program goals and objectives providing strategic planning and policy development, financial, budgetary, and operational leadership to all areas of Dining and Retail Services. This includes information technology system needs and directing the administrative operations for Retail Services in the Division of Student Affairs including:
  • Residential Dining,
  • Restaurant Operations,
  • PantherShop,
  • Campus PantherCard Operations
  • Cash Operations,
  • Business Office
  • Revenue and Expense contracts

Dining and Retail Services employs approximately 80 full-time university and academic staff and more than 500 students and temporary employees. The Associate Director will be responsible for leading the business operations and providing strategic guidance to the Food Service Director. Responsibilities of the position include:
  • Establishes financial goals for Dining and Retail Services, strategically plans and establishes policies to support the department, develops the $18 million annual operating program revenue budget and subsequent 5-year plan including capital planning ($250,000 - $2 million annually), identifies operational needs from an IT perspective, and plans for the implementation of those IT needs.
  • Develops policies, establishing procedures with operation controls for all administrative units of Dining and Retail Services. Key importance is the financial standards of operational units, internal controls and financial policy. Establishment of strong internal controls, implementation of sound business practices, and insuring compliance with these established policies is required.
  • Plans the objectives and directs the activities of the full and part-time staff for Dining and Retail Services for Campus Card Services, Cash Services, Dining and Retail Services business office, IT needs, and contracts/purchasing for the department including the hiring, evaluation, and other supervisory aspects of managing staff. This position will directly supervise two full-time and one part-time staff.
  • Serves as the Department's liaison, business representative, within the Division of Student Affairs communicating and interacting with other campus personnel regarding all financial matters in a fast-paced complex environment providing expert advice, guidance and consultation, including representation on campus committees (Fees, PCI compliance, etc.) as required.

Minimum Qualifications
  • Bachelor’s degree
  • Five years relevant work experience in finance, accounting, or related field
  • Evidence of strong organizational, planning, analytical, and problem-solving skills

Preferred Qualifications
  • Master’s degree and/or specialized training or certification in related subject matter
  • Demonstrated experience in a supervisory or leadership role
  • Experience in contract management
  • Experience overseeing the business aspects of a comprehensive dining program (residential, retail, and catering)
  • Experience working with campus card management systems (such as CBORD)
  • Experience working in higher education environment; food service a plus
  • Project Management experience that demonstrates the ability to develop and execute a comprehensive business plan and deadline-driven projects
  • Demonstrated strong interpersonal skills that establish prior experience engaging and building relationships with a diverse population
  • Demonstrated understanding of financial principles, accounting standards and financial reporting
  • Proficiency in financial analysis and reporting tools, including PC-based spreadsheet applications and systems

Application Instructions
To be considered for this position, applicants must submit the following:
  • Resume
  • Cover Letter
  • References

All applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. When referencing employment history, please address your experience with the minimum and preferred qualifications listed above in your resume and/or cover letter.

Application Notes
For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted” is displayed and you receive a confirmation number.

Legal Notices AA/EO Statement

UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

Reasonable Accommodations

UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials

UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBC and Reference Check Policy

Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.

Employment Authorization

In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

To apply, please visit:


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