Johns Hopkins, founded in 1876, is America's first research
university and home to nine world-class academic divisions working
together as one university.
The Bloomberg Center for Public Innovation
at Johns Hopkins University (the Center) seeks ai-Team Civic
Designer, Raleigh, NCto support a new Raleigh Innovation
Innovation Teams unlock creativity from
within city governments and the communities they serve. These teams
take partners and stakeholders through an evidence-based process to
tackle the big problems in their cities no one has yet been able to
solve, generate more ambitious responses, and test and adapt
interventions until they produce impact. They also work closely
with the Mayor, the City's leadership team, and City departments to
change the culture of city government.
The Civic Designer will play a central role
in deploying design-based innovation approaches to support City
Halls and communities around the country to build prosperous
futures through climate action and advancing racial wealth
The ideal candidate will have a strong
background in design methodology and the ability to use and apply
intentional design processes that includes research, ideation, and
delivery with key stakeholders, including community members,
centered in the process. Ideally they will also have experience in
designing and delivering impactful public sector programs or
services. The Civic Designer is an employee of Johns Hopkins
University and based in the Mayor’s Office of Raleigh. The Civic
Designer will report to the i-team Director.
The first of its kind in the world, the
Center aims to advance the field of public sector innovation by
marrying cutting-edge practice with world-class research to
transform the culture of government, deliver exceptional results
for residents, and inspire trust in public service. The Center is
committed to working with communities focused on ending legacies of
structural, entrenched racism and oppression. The Civic Designer
must be willing to think about reimagined government, knowledge,
and engagement models through the lens of dismantling these
Specific Duties &
In support of the i-team’s bold, innovative
strategy to jointly drive climate action and advance racial wealth
equity, including greenhouse gas reduction strategies, the Civic
Guide i-team colleagues, together with
collaborators in government and in the community, through a
rigorous innovation process, including research, synthesis and
framework development, idea generation, prototyping, and
Design, plan, and deliver qualitative
Make research findings relevant and
impactful through a variety of formats such as slide decks,
stories, videos, experiences, exhibits, and design artifacts like
journey maps, service blueprints, and personas.
Employ user research best practices to
create a seamless experience for city leaders, and collaborators in
government and in the community.
Develop templates, tools, and methods that
government can use to improve service and program
Create visual frameworks – like journey
maps, service blueprints, and ecosystem maps – that help clarify
complex challenges in human behaviors, relationships, workflow, and
Engage and collaborate deeply with local
community organizations dedicated to promoting climate equity
strategies that promote racial equity and economic
Plan and execute co-creation workshops with
stakeholders to propose the most viable solution for the given
Stay up to date with trends in civic design
and public innovation and develop materials spreading best
practices and cutting-edge research and participate in a community
of practice with i-teams in other cities.
Prepare reports, summaries, presentations,
visuals, recommendations, and other work products and present to
city leaders, community members, BCPI staff, and other
Support the i-team and other city government
colleagues in agile ways of working, including a high proficiency
in using tools like Slack, Figma, Miro, Google Workspace, and work
management software like Asana.
Special Knowledge, Skills &
Ability to use and apply and intentional
civic design process that includes research, ideation, and delivery
with key stakeholders and community members centered in the
Knowledge of design-based innovation
methodologies, including expertise in determining when and how to
use specific approaches, frameworks, deliverables, and facilitation
Superior organizational skills and ability
to set priorities and respond quickly as priorities
Strong interpersonal skills with an ability
to build good relationships with peers and to interact with diverse
Passion for and commitment to equitably
reducing climate pollution and addressing the impacts of climate
change and improving economic conditions for historically
disadvantaged Black communities and other communities of
Excellent verbal and written communication
skills and ability to collect and synthesize information and
provide summary reports.
Excellent content creation and writing
Experience in solving challenges related to
race-based inequities in economics and climate is a
Ability to manage multiple projects
simultaneously and meet tight deadlines.
Ability to work both cooperatively within a
team and independently.
Bachelor’s Degree in related
Five years of design experience, including
instructional, strategic, business, and product design, or related
Additional education may substitute for
required experience and additional related experience may
substitute for required education, to the extent permitted by the
JHU equivalency formula
Graduate Degree in Instructional Design,
Instructional Technology, Education, Applied Anthropology,
Demography, Ethnography, User Experience Design or Research,
Program Design or related field.
Experience conducting user research and
translating results into actionable insights.
A clear understanding of the types of
challenges municipal governments typically faces, either through
direct experience working in government or in organizations that
collaborate closely with governments.
Experience working with community,
government, non-profit, or private sector leaders.
A customer service orientation and interest
in and commitment to building solid relationships with colleagues
and partners within government and in the community.
Demonstrated experience in working with
people from diverse backgrounds and a commitment to engaging with a
wide range of residents, subject-matter experts, and
Demonstrated experience applying
equity-centered design frameworks to past projects.
A history of using service design and/or
product design to scale initiatives or strategies, particularly in
Classified Title: i-Team Civic
Job Posting Title (Working Title): i-team Civic Designer, Raleigh,
Starting Salary Range: Min $62,300 - Max $109,000 Annually
(Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday 9am-5:30pm
Exempt Status: Exempt
Location: North Carolina
Department name: Ctrs for Govt Excellence & Public
Personnel area: Academic and Business Centers
The referenced salary range is based on Johns Hopkins University’s
good faith belief at the time of posting. Actual compensation may
vary based on factors such as geographic location, work experience,
market conditions, education/training and skill level. Johns
Hopkins offers a total rewards package that supports our employees'
health, life, career and retirement. More information can be found
Please refer to the job description
above to see which forms of equivalency are permitted for this
position. If permitted, equivalencies will follow these
JHU Equivalency Formula: 30 undergraduate degree credits (semester
hours) or 18 graduate degree credits may substitute for one year of
experience. Additional related experience may substitute for
required education on the same basis. For jobs where equivalency is
permitted, up to two years of non-related college course work may
be applied towards the total minimum education/experience required
for the respective job.
**Applicants who do not meet the posted requirements but are
completing their final academic semester/quarter will be considered
eligible for employment and may be asked to provide additional
information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a
pre-employment background check. Johns Hopkins is committed to
hiring individuals with a justice-involved background, consistent
with applicable policies and current practice. A prior criminal
history does not automatically preclude candidates from employment
at Johns Hopkins University. In accordance with applicable law, the
university will review, on an individual basis, the date of a
candidate’s conviction, the nature of the conviction and how the
conviction relates to an essential job-related qualification or
If you are interested in applying for
employment with The Johns Hopkins University and require special
assistance or accommodation during any part of the pre-employment
process, please contact the Talent Acquisition Office email@example.com. For TTY
users, call via Maryland Relay or dial 711. For more information
about workplace accommodations or accessibility at Johns Hopkins
University, please visitaccessibility.jhu.edu.
The following additional provisions may
apply, depending on campus. Your recruiter will advise
The pre-employment physical for positions in
clinical areas, laboratories, working with research subjects, or
involving community contact requires documentation of immune status
against Rubella (German measles), Rubeola (Measles), Mumps,
Varicella (chickenpox), Hepatitis B and documentation of having
received the Tdap (Tetanus, diphtheria, pertussis) vaccination.
This may include documentation of having two (2) MMR vaccines; two
(2) Varicella vaccines; or antibody status to these diseases from
laboratory testing. Blood tests for immunities to these diseases
are ordinarily included in the pre-employment physical exam except
for those employees who provide results of blood tests or
immunization documentation from their own health care providers.
Any vaccinations required for these diseases will be given at no
cost in our Occupational Health office.
Note: Job Postings are updated daily and
remain online until filled.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
The successful candidate(s) for this position will be subject to a
pre-employment background check.
If you are interested in applying for employment with The Johns
Hopkins University and require special assistance or accommodation
during any part of the pre-employment process, please contact the
HR Business Services Office at firstname.lastname@example.org. For TTY
users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which
campus you will work. Your recruiter will advise
During the Influenza ("the flu") season, as a condition of
employment, The Johns Hopkins Institutions require all employees
who provide ongoing services to patients or work in patient care or
clinical care areas to have an annual influenza vaccination or
possess an approved medical or religious exception. Failure to meet
this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas,
laboratories, working with research subjects, or involving
community contact requires documentation of immune status against
Rubella (German measles), Rubeola (Measles), Mumps, Varicella
(chickenpox), Hepatitis B and documentation of having received the
Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include
documentation of having two (2) MMR vaccines; two (2) Varicella
vaccines; or antibody status to these diseases from laboratory
testing. Blood tests for immunities to these diseases are
ordinarily included in the pre-employment physical exam except for
those employees who provide results of blood tests or immunization
documentation from their own health care providers. Any
vaccinations required for these diseases will be given at no cost
in our Occupational Health office.
Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until
EEO is the Law
Important legal information