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Workday Business Analyst. Student Records

Suffolk University
Massachusetts, United States
Salary Not specified
Start date
Nov 28, 2023

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Position Type
Faculty Positions, Education, Teacher Education
Employment Level
Employment Type
Full Time
Reporting to the University Registrar, the Workday Business Analyst, Student Records serves as a subject matter expert related to Workday Student system functionality, business processes, and configuration and capabilities in the areas of Student Records, Advising, Curriculum, Core, and Foundations. The Workday Business Analyst, Student Records is responsible for supporting the use of Workday Student and related systems and works closely with the business owners and user community to make sure the University is optimizing the features and functionality of the Workday system. This role will work collaboratively with Workday Analysts from other functional areas and represent the registrars office team on cross-functional projects.

Key Responsibilities:

  • Works as part of the Workday support team and is responsible for supporting the assigned Workday Student functional areas including gathering user requirements, design, configuration, coordination of user tests and implementation of modifications to modules (Records, Advising, Curriculum, Core, Foundations); as needed, will provide support to other Workday Student areas.
  • Work with cross-functional teams to understand client requirements, configure Workday Student solutions, demonstrate configurations using implementation tenants and assist with testing.
  • Perform system configuration and maintenance based on releases and evolving business needs in addition to ensuring data integrity through aggregate analysis and an understanding of the processes deployed.
  • Provide support for functional area systems to identify and resolve tenant configuration, business process and/or integration issues while making recommendations for and implementing process improvements.
  • Review business procedures and workflows to ensure system features are being fully utilized and identify Workday features that may improve efficiency.
  • Works with Information Technology Services Department to maintain system interfaces and necessary data integrations with other registrar applications and systems.
  • Provides user training and ongoing support for registrar-related Workday modules, for efficient use of both existing functionality and emerging functionality changes.
  • Ensures a quality system, by partnering and collaborating with Information Technology Services and other cross-functional Workday leads to troubleshoot and resolve production application issues. Coordinate, review, test, and implement ongoing Workday system upgrades or patches.
  • Assist in registrar system audits when needed, and maintenance of controls and documentation for compliance purposes.
  • Keeps current with knowledge of the Workday Student roadmap and upcoming product releases, reviewing release notes, assessing new features and understanding and communicating the impacts to business processes and basic changes in functionality to business owners.
  • Acts as the liaison to Suffolks Information Technology Services Department on all issues concerning Workday Student Records including supporting ticket issue resolution in a timely manner.
  • Ability to analyze data to find insights, think through problems & recommend solutions.
  • Participate in ongoing change control process, ensuring the impacts on the Student Records modules are acceptable.
  • Requirements

  • Bachelor's Degree
  • 2+ years of functional Workday Student experience, including working knowledge of business processes, configuration elements, modeling and EIBs.
  • Background and experience in registrar operations and/or student records strongly preferred.
  • Ability to build consensus across different levels within the University.
  • Excellent analytical and problem-solving skills able to think through issues, and provide alternate solutions, which are well-thought-out.
  • Organization skills to thrive in a dynamic, multi-tasking environment.
  • Highly collaborative; willing to share knowledge and expertise.
  • Has or will acquire Workday Pro Certification for Student Records.
  • This position can be remote only.

  • PI233200206

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