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Video Conferencing and Classroom Technology Engineer

University of the Pacific
California, United States
Salary Not specified
Date posted
Nov 27, 2023

Video Conferencing and Classroom Technology Engineer

Primary Purpose:
Under the direction of the Assistant Vice President for SF Campus Technology, develop, redesign, design, engineer, maintain, improve, support, project manager, implement and fix audio visual systems, digital signage infrastructure, lecture capture system and apple machines and devices. In addition to daily operations, this position will be involved with a significant amount of both vendor and customer interaction in technical design and implementation of projects.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Essential Functions:
  • Maintain video conference infrastructure and its associated software, including integrated call management systems, digital technologies, educational media, lecture capture, video and audio-conferencing, web conferencing, distance learning technologies and school’s room reservation system.
  • Provide support for video conferencing technologies and audio, video, and classroom multimedia hardware and software, web conferencing and learning technologies including but not limited to clickers, lecture capture and on demand course video, live & post-production.
  • Coordinate the efforts of IT members and third-party contractors and consultants to manage the school’s video conferencing, classroom technology infrastructure and digital signage end point technology, maintenance, and support.
  • Create and maintain computer-based teaching aids as needed. Develop technical documentation on IT-video Conference related tools and processes, conferences practices, protocols concepts, practices, and procedures including security.
  • Troubleshoot issues and provide support in installation, implementation, and maintenance of video conference systems, and voice/data equipment.
  • Collaborate with Instructional Design Support Specialist in supporting and implementing educational technology.
  • Maintain knowledge of industry standards and innovation of systems and software. Research and evaluate new software, hardware and technology for incorporation into the school’s video conferencing and classroom technology infrastructure. Interact with other departments and administration on computer-based educational policies and projects.
  • Project manages AV projects, design and integration working with vendors to advise the school of all design shortcomings and pitfalls.
  • Project manage AV programming and user interface design for Sim Lab - Develop a UI wireframe based on user requirements and classroom standard operating procedures. Work with the AV vendor programmers to maintain standards across all rooms, debugging programming and ensuring a working system is delivered.
  • Develop, execute, and maintain apple machine and SCCM device management framework for the San Francisco Dental Campus. Develop standard operating procedures for new machines and devices, configuration profiles and self-service application distribution. Manage apple VPP and DEP accounts for the school.
  • Implement, maintain, and support the SF campus lecture capture system. Improve the lecture capture system integration where possible augmenting application program interfaces and audio-visual systems hardware and programming.
  • Improve whether through design, engineering, or project management the audio-visual systems, lecture capture systems, digital signage systems and apple machine and device management framework at the SF dental campus.
  • Perform all other duties as assigned by the Assistant Vice President for SF Campus Technology.

Minimum Qualifications:
Knowledge of:
  • Video conference systems, call management systems, video hosting services.
  • Installation, implementation, and maintenance of audio-visual systems, digital signage infrastructure, lecture capture systems, apple management frameworks, video conference systems, and voice/data equipment.
  • How to Integrate and Maintain Crestron Systems.
  • Experienced in Crestron, Extron, Cisco VC, CAD, software, MSOffice, MS Project, MS Visio - required.
  • Audio and video production; graphic design principles.
  • Personal computers, preferably Mac, PC, required.
  • Operating systems; OS and Microsoft.

  • Minimum of two (2) years’ experience in technical administration of video conferencing systems.
  • Minimum of one (1) years’ experience with production and design on Intel processor-based PCs.
Working Conditions:
  • Position is full-time, eight hours per day, five days per week, with occasional evening and weekend hours. Occasional travel to off-site locations can be anticipated.

Preferred Qualifications:
Ability to:
  • Communicate effectively with faculty, staff, and students while providing exceptional customer service.
  • Ability to research, prepare, and present cost estimates, budget reports, capacity forecasting, and systems upgrade recommendations.
  • Provide effective training on innovations in technology.
  • Manage time, organize duties/assignments, and set priorities to meet multiple deadlines.
  • Work effectively and accurately with multiple interruptions.

  • Experience working in a higher education environment preferred.
  • Hands-on experience designing, installing, and troubleshooting cabling and wiring systems.
  • Bachelor’s degree in IT, Electronics or Electrical Engineering or related field is desired.
  • Certified Infocomm CTS is highly desired.
  • Crestron Fusion Certified is highly desired.
  • Crestron Programmer preferred.
  • CCNA-Collaboration desired.
  • Certified Digital Media Crestron Designer (DMCE) desired.
  • Experience and sensitivity in working with people of diverse backgrounds and cultures.
  • Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
  • Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements:
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.
  • Work performed primarily in a general office and classroom/conference room environment.
  • Exposure to cooler temperatures and noise within a server room environment can be anticipated.
  • Position requires sitting, standing, and walking a majority of working hours with occasional bending, stooping, squatting, reaching, and grasping. Frequent use of computer keyboard and telephone.
  • Occasional lifting of equipment up to 40 lbs.

Hiring Range: $58,670.00 - $77,738.00 per year. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer.

Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

To apply, visit

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.


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