Wellness Program Specialist
About the Opportunity
The Wellness Program Specialist position will support the wellness
of learners at Northeastern's Roux Institute. The Specialist will
develop and deliver a proactive wellness programming plan for
students, addressing all dimensions of wellness, both by scaling
and tailoring resources already available at Northeastern, and by
researching and connecting to local resources in Portland. The
Specialist will work collaboratively with Roux staff as well as
staff at global campuses to tailor wellness programming
appropriately and reach the widest audience. The Specialist will
support learners by providing resources, referrals, and guidance to
help the learner develop healthy wellness practices, as well as
overcome wellness challenges. They will serve as a case manager for
students in crisis at the Roux, including situations related to
Title IX, mental and physical health, and student emergencies,
ensuring follow up and continual support. Support includes but is
not limited to referrals to Northeastern departments such as
University Health & Counseling Services and the Disability
Resource Center, as well as local resources in the learner's
community. The Specialist will be responsible for data tracking and
analysis. He/she/they will track engagement with wellness
programming, trainings, cases, and communications, identify trends,
and offer suggestions to improve services, programs and
This position carries significant responsibility because of the
time sensitive information that must be accurately conveyed to all
customers. This is a highly visible position requiring constant and
high-caliber customer contact via telephone, e-mail and in-person
visitors, and the ability to provide assistance through the point
of problem resolution. The Wellness Program Specialist must be
comfortable working in a very fast-paced environment. He/She/They
must possess the ability to handle confidential information in a
sensitive manner; be detailed oriented; possess strong
administrative experience and communicate clearly and effectively
to a diverse student population.
Additionally, they must possess enthusiasm for wellness and higher
education and a commitment to the mission and goals of the
University through his/her/their dedication to customer
The Wellness Program Specialist may be expected to be available by
phone after hours and available some nights and weekends as
- Develop and deliver wellness programming plan for students,
prioritizing students' mental, physical, emotional wellbeing
through their academic journeys.
- Serve as case manager for students in crisis including Title
IX, mental health, student emergencies, COVID as needed, ensuring
follow up and continual support.
- Track engagement with wellness programming, trainings, and
student response, including utilization and trends, and create
reports to measure and improve services.
- Manage annual comprehensive wellness survey and analyze survey
results to identify student trends and satisfaction and extrapolate
strategic recommendations to address.
- Employee must have the flexibility to work on several projects
- Demonstrated diplomacy and sensitivity in working with
- Sound judgement and analytical skills; attention to detail with
a high degree of accuracy and follow-through; ability to work under
pressure with a positive attitude.
- Ability to work independently as well as part of a team.
- Ability to work effectively in a culturally diverse environment
and possess enthusiasm for higher education and have an overall
commitment to excellence in customer service.
- Outgoing, detail-oriented team player who is able to
communicate clearly to a diverse student, parent, and staff
population. Ability to multi-task in a fast-paced, high traffic
- Ability to handle sensitive and confidential materials.
- Willingness and ability to adapt and learn quickly new policies
- Knowledge and skills required are typically obtained through a
bachelor's required plus at least 2-4 years' experience in
College/University setting or a related field, ideally in wellness
programming and student services/student affairs.
Northeastern University considers factors such as candidate work
experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit
eligible employees. This includes medical, vision, dental, paid
time off, tuition assistance, wellness & life, retirement- as
well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/
for more information.
Northeastern University is an equal opportunity employer, seeking
to recruit and support a broadly diverse community of faculty and
staff. Northeastern values and celebrates diversity in all its
forms and strives to foster an inclusive culture built on respect
that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
To learn more about Northeastern University's commitment and
support of diversity and inclusion, please see
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Portland-ME/Wellness-Program-Specialist_R121035