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Director of Web Services

Job Details

Saint Peter's University, founded in 1872, is a Jesuit, Catholic, coeducational, liberal arts University located in Jersey City, New Jersey.

Saint Peter's University seeks to develop the whole person in preparation for a lifetime of learning, leadership, and service in a diverse and global society.

Committed to academic excellence and individual attention, Saint Peter's University provides education, informed by values, primarily in degree-granting programs in the arts, science, and business, to resident and commuting students from a variety of backgrounds.

Saint Peter’s University is an Equal Opportunity/Affirmative Action Institution with a strong commitment to diversity. Saint Peter’s University desires to ensure that faculty, students and staff members from underrepresented and marginalized populations are an integral part of the life and governance of the institution.

For more information about Saint Peter's University, please visit

Named #1 in the nation for transformation in 2018 by the American Council on Education/Fidelity Investments

Posting Details

Position Information

Job Title

Director of Web Services


Jersey City Campus


Office of University Comm

Full Time, Part Time, Adjunct

Job Description

Reporting to the Vice President for Communications and Marketing, the Director of Web Services will provide effective, strategic leadership for all components of the web presence for Saint Peter’s University. With ownership of the web strategy and operational components of and affiliated media, the Director will be charged with developing and executing on a strategic vision for the web. The Director will provide creative direction, manage web development operations and capabilities, and develop production processes, policies, and standards to ensure a dynamic and consistent web experience consistent with the University’s priorities. The incumbent will also serve as the primary liaison for web-related vendors engaged by the University and will manage and evaluate these relationships on an ongoing basis.

Salary Range: $70,000 – $80,000

Duties & Responsibilities

1. Manage web team and coordinate routine web maintenance activities, ensuring smooth
functioning of the CMS, secure services, appropriate troubleshooting and installation of
web applications, security and privacy protocols, ADA compliance, and/or software as
2. Identify strategic short and long-term content review and implementation activities for
the website to ensure consistent delivery of an up-to-date, engaging, dynamic, and user-
friendly content and navigation experience aligned with University priorities.
3. Implement processes to regularly partner with University faculty, staff and
administrators to review and update web editorial and multimedia design content,
providing advice and recommendations to help stakeholders ensure their related
information is included on the site and is consistent and up-to-date.
4. Maintain and apply professional, creative, and technical knowledge and expertise and
research new and emerging developments in website design and content delivery and
cutting edge web applications and tools that can be used to increase website visibility
and enhance communications internally and externally.
5. Monitor and customize metatags with a focus on SEO best practices, including
implementation of the correct format for page titles, headers, meta-information and alt
tags for images.
6. Develop, edit and implement the calls to action, editorial content, and multimedia design
of all top-level webpages and all new and redesigned web page content to ensure
consistency and maximize user engagement and deliver search engine optimization.
7. Conduct usability analysis through formal and informal research (focus groups, online
surveys, web analytics, etc.) and effectively translate results into site design, navigation,
and resource development.
8. Manage Google Analytics, set up campaigns and generate customized reports as
needed and translate analytic insights into improved website content and design.
9. Manage hiring, mentoring and supervision of staff, as well as external and internal
creative resources, including external vendors and freelance partners.
10. Troubleshoot and resolve website problems in conjunction with other information
technology staff.
11. Educate and train University offices and departments on how to update pages on the
University’s content management system when appropriate.
12. Respond to content management inquiries and website request changes in a timely
13. Other duties as assigned by the Vice President for Communications and Marketing

Key Performance Expectations:
1. Actively demonstrate an understanding of and commitment to Jesuit heritage and
2. Be driven by the University mission.
3. Be committed to the University and the work we do to support students.
4. Approach commitments cheerfully, enthusiastically, and energetically.
5. Approach issues and assignments with an open mind, objectively and neutrally, with
logic and analysis.
6. Be accountable and responsible.
7. Be well organized.
8. Behave and perform ethically.
9. Collaborate effectively both within and outside the department.
10. Consistent and timely attendance.
11. Meet all departmental and work area expectations.

Knowledge, Skills, and Abilities acquired on the job:
An essential job function is the acquisition and mastery of on-the-job knowledge, skill, and
ability, in order to learn, implement and follow key job functions. The following are performance
criteria and are essential functions:
1. Expert knowledge of social media and digital platforms and experience tracking and evaluating related analytics.
2. Knowledge of digital marketing lead generation tactics, website user-experience, content strategy, SEO and paid search, Google Analytics and email marketing/ CRM system
3. Ability to be a strong collaborator, thought leader and facilitator.
4. Strong communication skills, both written and verbal, along with the ability to build relationships with various members of the organization.
5. Exceptional strategic and creative sensibilities.
6. Proven experience with brand management and developing and directing marketing strategies and campaigns from concept to completion.
7. Leadership/supervision skills and ability to develop and manage key performance indicators and analytics.
8. Extensive project management skills and ability to manage multiple projects simultaneously and creatively.
9. Ability to function with a high degree of independence and to act collaboratively in development and execution of marketing and communications strategies.
10. Ability and willingness to perform both professional and technical/administrative/clerical
11. Ability to appropriately use and demonstrate proficiency with standard office productivity software, tools, and University systems, such as MS Office Suite (Word, Excel, PowerPoint) and Google Suite equivalents.
12. Ability to efficiently organize and manage large amounts of data, information, and records; attention to detail; and well-organized.
13. Ability to interact and communicate effectively with individuals from diverse backgrounds and at all levels of the organization.
14. Ability to maintain confidentiality.

Qualification Standards

1. A minimum of five (5) years of progressively responsible experience with primary
responsibility for web strategy, maintenance and development
2. Demonstrated experience leading a team and supervising staff, either formally or


1. An earned bachelor’s degree from a regionally accredited college or university

Physical Demands


Licenses (if applicable)

Working Conditions

Physical requirements

1. Must be able to remain in a stationary position for extended periods of time.
2. The person in this position needs to move about both inside the office and at other
locations where interviews and meetings are conducted.
3. Frequently operates a computer for extended periods of time.
4. Frequently communicates with others over the phone and in person; must be able to
exchange accurate information in these situations.
5. Ability to speak clearly and communicate proficiently in English.

Posting Detail Information

Posting Number


Position Posting Date

Close Date

Open Until Filled


Special Instructions to Applicants

Quick Link


Saint Peter’s University

Saint Peter’s University, a private institution in Jersey City, NJ, inspired by its Jesuit, Catholic identity, commitment to individual attention and grounding in the liberal arts, educates a diverse community of learners in undergraduate, graduate and professional programs to excel intellectually, lead ethically, serve compassionately and promote justice in our ever-changing urban and global environment.

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