System Support Specialist II
Kern Community College District
$5,411.80 - $7,646.73 Monthly
Under the direction of an assigned supervisor, perform a variety of
technical duties to troubleshoot, repair and optimize the college's
information technology systems and applications; These systems
include the data and voice networks, servers, workstations,
printers, software and applications used by college employees and
students; provide technical leadership for streamlining the support
and delivery of technology services at the college; work
collaboratively with district wide IT resources in support of core
standardized services such as networks, servers, voice, storage,
power management, security and applications.
DISTINGUISHING CHARACTERISTICS: The Systems Support Specialist II
is distinguished from the I by a focus on servicing a broader and
more complex range of equipment, systems and applications,
providing lead direction and working with campus users and IT
department staff to adapt and improve technology services.
Perform Installation, configuration and support duties for network
(wired, WIFI), server and related infrastructure in alignment with
district wide IT operations, architecture, processes and
Install, maintain, support and troubleshoot campus specific
Support the use of Active Directory group policies, printer
resources, shared directories, containers and groups in alignment
with district wide IT operations, architecture, processes and
Install, maintain, troubleshoot and repair a variety of computers,
laptops, printers and related hardware.
Perform small campus network cabling projects in alignment with
district wide IT standards and provide input on larger cabling
projects for the campus.
Lead and coordinate working groups to address, and report on issues
identified by IT Managers team.
Working with district wide IT resources (Campus, District, Help
Desk, etc.), assist in identifying and implementing changes for
support processes that need improvement.
Provide support for advanced peripherals.
Assist with the monitoring, identification and problem resolution
of campus Data Center and IDF environmental issues (HVAC, humidity,
power, cleanliness, etc.)
Work with District IT teams in troubleshooting and resolving campus
IT problems, implementing IT projects, and replacing hardware and
software as needed.
Coordinate with campus technicians to develop and implement an
effective strategy, architecture and processes for lab
Coordinate with campus technicians to develop and implement desktop
configuration, installing, updating, patching, software
distribution, inventory, security and licensing tracking
Maintain records and documentation for asset management and
hardware replacement planning purposes.
Maintain, update and track inventory of software licenses used on
Create and maintain accurate and complete support documentation
related to areas of responsibility for both local needs and
helpdesk support (.i.e. knowledge base content).
Receive, prioritize, and complete individual and group requests for
hardware or software moves, adds, and changes.
Work with hardware and software manufacturers' support in handling
and if necessary escalating warranty repair and parts replacement
Receive, prioritize, and respond to Help Desk Service tickets,
incoming calls, and e-mails regarding PC hardware and software
problems and work toward attainment of key support goals such as
average response time, mean time to repair, end-user satisfaction
and number of problems resolved within a given period.
Help provide hands-on training to users in the use of hardware and
software and ensure end users are aware of what hardware and
software is available for their use and how to obtain support for
all IT services.
Perform related duties as assigned.
Any combination of education and experience equivalent to:
Associate's degree in computer science, management information
systems or related field and 3 years increasingly responsible
experience in workstation, server, a local-area networking and
server application support.
High school diploma, GED or equivalent certificate of competency
and five years of work experience such as described in the
representative duties section of the specification.
Knowledge and Abilities
KNOWLEDGE (USE, CONFIGURATION, INSTALLATION,
Workstations, Servers, Switches, Laptops, Printers, Copiers, Mobile
devices, and related peripherals
Common software applications (i.e. Microsoft Office, Internet
Local Area Networks (Wired, Wireless, TCP/IP)
Active Directory (i.e. Group Policy, User Management, etc...)
Client Security software and techniques
Effective Project and Time Management
Vendor relationship management
Extreme Networks, Aruba Networks, Dell (PCs, Laptops, Servers),
Trend Office Scan (Preferred)
Perform a variety of technical duties in the implementation,
operation, maintenance, repair and diagnosis of computers, networks
and campus server applications.
Install, maintain and support a variety of software packages in
Read, comprehend and apply general instructions and technical
Train or assist users in the use of technology
Generate and maintain reports and related records.
Work independently with little direction.
Work collaboratively across many IT and non-IT work groups
Understand and follow oral and written instructions.
Communicate effectively both orally and in writing.
Establish and maintain cooperative and effective working
relationships with others.
Set, prioritize, manage and meet realistic deadlines.
SALARY RANGE $5,411.80 - $7,646.73
monthlyMaximum Entry Level Salary: $5,685.77
Review of Applications:
Complete application packets will
be accepted until the position is filled; but those received by
are assured consideration. The College reserves the right to extend
time limits or reinitiate the recruitment/selection process at any
Completed application packet must
- Completed Online Application for Employment form
- Current resume
- Letter of interest (Cover Letter)
- Copy of legible transcripts, if applicable
- List of five (5) professional references - Listed on
It is the applicant's responsibility to redact (or remove) any
personal information from all documents prior to uploading. This
includes Social Security Numbers, Date of Birth, and any photos of
Foreign Degree: Applicants with foreign degrees from colleges
or universities outside of the United States must have their
coursework evaluated by a professional association that is a member
of the National Association of Credential Evaluation Services
(NACES) or Academic Credentials Evaluation Institute, INC. (ACEI).
A copy of the evaluation must be submitted with your on-line
Applicants who require reasonable accommodation to participate
in the selection process should contact Human Resources to make the
necessary arrangements. EEO Plan 2021-2024
The District is strongly committed to achieving staff diversity
and the principles of equal employment opportunity. The District
encourages a diverse pool of applicants and does not discriminate
on the basis of national origin, religion, age, gender, gender
identity, gender expression, race or ethnicity, color, medical
condition, genetic information, ancestry, sexual orientation,
marital status, physical or mental disability, pregnancy, or
because he/she is perceived to have one or more of the foregoing
characteristics, or based on association with a person or group
with one or more of these actual or perceived characteristics or
any other characteristic protected by federal, state or local law,
in any of its policies, procedures or practices.
Discrimination Free Work Environment
District does not provide sponsorship for authorization to work in
the United States. Work authorization should be established at the
time of application
All applicants must apply online at https://www.schooljobs.com/careers/kccd/jobs/3850483/system-support-specialist-ii
Emails will not be accepted.