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Business Office Manager


Oversee the daily operations of the Business Office – Accounts Receivable. Manage student accounts and resolve discrepancies in a timely manner. Participate extensively in quarterly and year-end closings, financial audits, and student registration process.


Delegate and supervise the work of assigned staff and student workers.

Coordinate work schedules and approve payroll timesheets.

Become proficient user of the Colleague® Accounts Receivable module.

Assist students and parents on matters related to registration, billing, and payment planning.

Supervise cash collection and closely monitor cash receipts and cash posting transactions.

Ensure student refunds are processed timely and in accordance with federal guidelines.

Oversee and assist in the collection of student accounts receivable and past due balances.

Participate in the registration planning process and student onboarding events.

Collaborate with other offices involved in developing and maintaining an effective, student-friendly enrollment process.

Manage other processes within the Business Office (payment plans, transcript approval process, billing to third parties, responses to student appeals, mailing of semester A/R invoices and other important student-related correspondence).

Ensure the annual update of the Business Office Bulletin, Tuition & Fees rates, undergraduate and graduate student catalogs.

Interview and participate in the selection of assigned staff; conduct performance appraisals and suggest professional development opportunities in accordance with University policies and procedures. Ensure each subordinate position has written daily procedures and processes on file.

Work with third-party servicer to generate and transmit annual 1098Ts.

Other Duties:

Comply with departmental and University policies, safety rules and regulations.

Serve on University committees as requested.

Perform other administrative duties as assigned by management.


Bachelor’s Degree in Business or related field required. Minimum three years experience in accounts receivable/collections, preferably in higher education. Strong interpersonal and supervisory skills with ability to manage and develop staff. Ability to multi-task, work under pressure, meet deadlines and exercise tact when dealing with difficult situations. Must possess excellent customer service skills and the ability to communicate effectively with a diverse population. Advanced computer and Excel skills necessary. Work regularly with confidential information. Required to work flexible hours as needed.


St. Thomas University is an E-Verify® Employer. E-Verify is an Internet-based system that allows an employer, using information reported on an employee's Form I-9, Employment Eligibility Verification, to determine the eligibility of that employee to work in the United States. STU will utilize E-Verify® to verify employment eligibility for all newly hired employees.

Job Type: Full-time

Pay: $71,500.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


  • Monday to Friday

Ability to commute/relocate:

  • Miami Gardens, FL 33054: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Please provide contact information for three (3) professional references.


  • Accounts receivable/Collections: 3 years (Required)

Work Location: In person

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