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Assistant Director of Student Accounts

Northeastern University
Massachusetts, United States
Salary Not specified
Posted date
Aug 30, 2021

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Position Type
Administrative, Student Affairs, Student Activities & Services
Employment Level
Salary Band
Not specified
Employment Type
Full Time
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Assistant Director of Student Accounts

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Assistant Director is a member of the Student Accounts Office in Student Financial Services. This position requires an energetic, innovative, decisive, student focused individual. The Assistant Director will assist with the administration and management of all Student Account functions.

General responsibilities include: supervision of administrative and student staff, all customer service engagement, system maintenance, processing student invoicing, 3rd Party Billing, managing and processing student refunds, managing the holds process, managing and maintaining all payment processes and systems for a billion+ dollars per year for US campuses.

The Assistant Director will also engage in the management of multicurrency invoicing, payments and systems for Canadian campuses and any other future international Northeastern campus locations. The Assistant Director will be a liaison for campus partners, including Treasury, NUSHP, all colleges, Finance, Registrar and Financial Aid. The Assistant Director will work with outside vendors including Flywire, Financial Force, Ellucian and others. This position will work with outside collection agencies, including negotiating and deciding any settlement offers from students. The Assistant Director will represent Northeastern at Open Houses, Student Welcome Days and any other events required.

  • 3-5 years' experience in Student Accounts
  • Bachelor's degree required
  • Strong management skills with the ability to implement and manage multiple projects
  • Knowledge of Salesforce performance metrics
  • Excellent technical skills
  • Excellent customer service skills
  • Strong oral and written communication skills
  • Strong analytical skills
  • Must be decisive and results oriented
  • Creative thinking and solutions oriented
  • Demonstrated ability to work in a diverse environment
  • Ability to thrive in a fast paced, changing environment.

Preferred Qualifications:

Salary Grade:

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit

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