Assistant Director of Student Accounts
Founded in 1898, Northeastern is a global research university and
the recognized leader in experience-driven lifelong learning. Our
world-renowned experiential approach empowers our students,
faculty, alumni, and partners to create impact far beyond the
confines of discipline, degree, and campus.
Our locations—in Boston; Charlotte, North Carolina; London;
Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto;
Vancouver; and the Massachusetts communities of Burlington and
Nahant—are nodes in our growing global university system. Through
this network, we expand opportunities for flexible,
student-centered learning and collaborative, solutions-focused
Northeastern's comprehensive array of undergraduate and graduate
programs— in a variety of on-campus and online formats—lead to
degrees through the doctorate in nine colleges and schools. Among
these, we offer more than 195 multi-discipline majors and degrees
designed to prepare students for purposeful lives and
About the Opportunity:
The Assistant Director is a member of the Student Accounts Office
in Student Financial Services. This position requires an energetic,
innovative, decisive, student focused individual. The Assistant
Director will assist with the administration and management of all
Student Account functions.
General responsibilities include: supervision of administrative and
student staff, all customer service engagement, system maintenance,
processing student invoicing, 3rd Party Billing, managing and
processing student refunds, managing the holds process, managing
and maintaining all payment processes and systems for a billion+
dollars per year for US campuses.
The Assistant Director will also engage in the management of
multicurrency invoicing, payments and systems for Canadian campuses
and any other future international Northeastern campus locations.
The Assistant Director will be a liaison for campus partners,
including Treasury, NUSHP, all colleges, Finance, Registrar and
Financial Aid. The Assistant Director will work with outside
vendors including Flywire, Financial Force, Ellucian and others.
This position will work with outside collection agencies, including
negotiating and deciding any settlement offers from students. The
Assistant Director will represent Northeastern at Open Houses,
Student Welcome Days and any other events required.
- 3-5 years' experience in Student Accounts
- Bachelor's degree required
- Strong management skills with the ability to implement and
manage multiple projects
- Knowledge of Salesforce performance metrics
- Excellent technical skills
- Excellent customer service skills
- Strong oral and written communication skills
- Strong analytical skills
- Must be decisive and results oriented
- Creative thinking and solutions oriented
- Demonstrated ability to work in a diverse environment
- Ability to thrive in a fast paced, changing environment.
Northeastern University is an equal opportunity employer, seeking
to recruit and support a broadly diverse community of faculty and
staff. Northeastern values and celebrates diversity in all its
forms and strives to foster an inclusive culture built on respect
that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
To learn more about Northeastern University's commitment and
support of diversity and inclusion, please see
To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/507617