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Georgia Gwinnett College
Georgia, United States
Salary Not specified
Start date
Nov 10, 2023

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Assessment & Patron Experience Librarian

Job Summary

The Assessment & Patron Experience Librarian promotes a culture of assessment that aligns Kaufman Library with Georgia Gwinnett College's values and objectives by building capacity and momentum through every area in the library. This position catalyzes change within the library by delivering evidence and analysis that informs optimal decision-making and improves the library's standing within the life of the institution, articulating and evolving the quality of life for all GGC constituents.

The position reports to the Head of Research Services and participates in all functions of that unit, including reference services and information literacy instruction in support of GGC's student success and research goals. The position is a library liaison to one or more GGC faculty departments. The position informs the library's best practices for planning, decision-making, and leadership strategies in professional issues and organizational development while partnering with GGC's Academic Assessment office and related administrative units.


Function 1 -

Selects tools appropriate to align assessment activities with institutional mission and priorities

Function 2 -

Develops, implements, and maintains systems to collect, hold, and disseminate data for internal decision-making and external reporting

Function 3 -

Monitors and describes current issues related to higher education accountability, systematic assessment initiatives, and pertinent accreditation that guides higher education assessment; stays current with accreditation compliance requirements specific to library data requirements

Function 4 -

Designs research based on appropriate theoretical foundations and guides internal compliance for data-gathering and analysis

Function 5 -

Frames and communicates library impact on institutional focus areas, such as information literacy

Function 6 -

Promotes assessment and analytics to the entire library staff that enable improved measures of program, services, and resource utilization

Function 7 -

Addresses barriers that limit access to library services via any lawful collection of evidence

Function 8 -

Delivers reference, information literacy, library orientation, and other public services

Function 9 -

Participates in service-point staffing in person and online to meet GGC's information needs

Required Qualifications

Educational Requirements

Graduate Degree in American Library Association-approved Master of Library and Information Science degree

Other Required Qualifications

American Library Association-approved Master of Library and Information Science degree
Minimum of 2 years of library experience

Preferred Qualifications

Additional Preferred Qualifications

Experience with evaluation methodologies and assessment research literature related to academic libraries
Experience with contemporary assessment tools and techniques
Experience with policy and procedure development and implementation
Experience developing, delivering, and assessing innovative public services, including reference, information literacy, instructional technology, and research support
Experience with LibQUAL+, ROI, NSSE, IPEDS/NCES, or related assessment methods for libraries
Experience with data reporting for ACRL, ARL, or related accreditation reports for libraries
Experience with software applications and data visualization tools, such as SPSS or ATLAS.ti
Experience working with institutional review boards to protect the dignity of all human subjects, including especially students and library workers
Supervisory experience with both personnel and program evaluations
Significant coursework or demonstrable training in cultural anthropology, sociology, or other field(s) with data analysis emphasis

Knowledge, Skills, & Abilities


Exceptional organizational, communication, and interpersonal skills with excellent attention to detail'
Ability to work with diverse populations
Demonstrable knowledge of research design and analysis, survey design, and data visualization

Conditions of Employment

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.
Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Gwinnett College is an equal employment, equal access, equal educational opportunity, and affirmative action institution. GGC does not discriminate on the basis of race, color, creed, age, religion, national or ethnic origin, sexual orientation, gender identity or expression, sex (including pregnancy or childbirth), veteran status or military status, genetic information, or disability in employment or admission or access to its programs and activities, as required by Title IX. Inquiries including anyone who feels they have been discriminated against should contact the Office of Equal Opportunity and Title IX compliance and direct concerns to the GGC Title IX Coordinator, Building B, Suite 3700, or (678) 407-5085.

For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR Payroll and Benefits at (678) 407.5054 or email

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