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TEMPORARY Director of College Technology Services

State Center Community College District
California, United States
Salary Not specified
Start date
Nov 9, 2023

TEMPORARY Director of College Technology Services

Salary: $11,561.08 - $14,218.67 Monthly
Location: Madera Community College, CA
Job Type: Temporary
Division: MCC Technology Services
Job Number: 202300690-T

General Purpose
Under direction, plans, coordinates and manages the installation, performance, maintenance, training, and usage of daily information technology activities of a college, including implementation of business and instructional systems software, administration of the college's physical and virtual systems and network environment, media resources and the college datacenter infrastructure; provides media resources, user training and onsite customer support; and performs related duties as assigned.

Essential Duties & Responsibilities
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
  • Plans, organizes, manages, integrates and evaluates the work of assigned IT professional, technical and support staff; with leads and staff, develops, implements and monitors work plans to achieve goals and objectives; contributes to development of and monitors performance against the annual department budget; manages and directs development, implementation and evaluation of plans, work processes, systems and procedures to achieve annual goals, objectives and work standards for systems development, systems maintenance, production activities and customer support services.
  • Manages the performance of assigned staff; interviews and selects new staff; establishes perform­ance requirements and personal development targets; regularly monitors performance and provides coaching for performance improvement and development; makes compensation recommendations; responds to grievances; approves overtime/compensatory time; subject to concurrence by senior management and Human Resources, takes disciplinary action, up to and including termination, to address performance deficiencies, in accordance with Personnel Commission Rules, Administrative Regulations, Human Resources procedures and collective bargaining agreements; performs other activities relevant to supervision of assigned staff.
  • Provides day-to-day leadership and works with staff to ensure a high-performance, service-oriented work environment that supports achievement of the department's and District's mission, objectives and values; promotes workplace diversity, inclusion, cultural competency and a positive work environment.
  • Interprets, applies and ensures compliance with applicable laws, codes and regulations; remains current on applicable legislative decisions and developments.
  • Serves on the Technology Advisory Committee and participates in the strategic development, evaluation and implementation of a comprehensive enterprise-wide information technology plan that incorporates accreditation standards for technology resources; serves as technology liaison and works in collaboration with the District Director of Information Technology and other Directors of College Technology Services to identify and prioritize implementation of information technology processes to improve programs and services District-wide.
  • Consults with college administrators, faculty and staff to evaluate the merits and costs of college-specific information technology and telecommunication projects; establishes priorities, allocates resources, monitors the college's progress of projects and makes adjustments to schedules and scopes of work as needed.
  • Assesses the current status of technology at the assigned college, researches new technologies and software that would assist in delivering curriculum more effectively and enhance the effectiveness and efficiency of the college's work environment; makes recommendations based on that assess­ment.
  • Prepares proposals and bid specifications for the procurement of information tech­nology equipment and college-specific software and services; evaluates vendor proposals to ensure adherence to technical specifications and that expenditures are in the best interest of the college; personally conducts negotiations for the acquisition, lease, modification, installation and maintenance of computer software, hardware and related products to meet college information technology needs.
  • Develops, recommends, implements, interprets and enforces college-specific policies, procedures, and standards required to ensure the integrity, security, recovery, confidentiality and protection of college technology data, assets, networks and equipment; ensures the development and updating of college systems documentation.
  • Confers with the Technology Advisory Committee for the purpose of identifying information tech­nology training needs for college employees; participates in the development of training classes, user manuals and job aids, and evaluates the quality and effectiveness.
  • Oversees training and support for the use of software and hardware for college end users and the online delivery of instructional programs, curriculum and support services, including maintenance and upgrades to Canvas or other software platforms applicable to the assigned college.
  • Manages the setup and maintenance of college-specific user profiles, access rights, resource allocations and login passwords for areas of responsibility.
  • Assists in the development of vendor relations for effective negotiation, contract management, imple­mentation, and ongoing support of information technology hardware and software purchases.
  • Manages the preparation of or prepares proposals and bid specifications for the procurement of information tech­nology solutions related to college-specific technology services; evaluates vendor proposals for purchases of hardware, software and technical services to ensure adherence to tech­nical specifications and that expenditures are in the best interest of the colleges.
  • Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District.

  • May manage the staffing and operations of instructional computer laboratories to provide assistance to students and others on the use of computer equipment, software and peripherals.
  • Participates on college and District standing committees as needed and represents the college at local, regional, state and national conferences, meetings, workshops and training seminars.
  • Prepares reports, makes presentations, and responds to inquiries from administrators, faculty, staff, students, outside agencies, vendors, and the public.
  • Performs related duties as assigned.

Employment Standards / Minimum Qualifications
Knowledge of:
  • Principles, practices and techniques of information technology management.
  • Network architectures and design and integration principles in the physical and virtual server environment.
  • Internet and intranet technologies and web-based technology solutions.
  • Operating system architectures, characteristics, components, uses and limitations applicable to an assigned college's technology environment.
  • Principles, practices and methods of systems/networks and database administration and mainten­ance.
  • Security management principles, practices and related methodologies, tools and software and enterprise and college security policies and practices; disaster planning and recovery concepts and techniques.
  • Project management tools and techniques including project change management and control.
  • Enterprise Resource Planning (ERP) systems such as Colleague and Canvas.
  • Characteristics, components, uses and limitations applicable to the college's information technology environment.
  • Methods and techniques for the installation and configuration of hardware, software, peripherals; advanced methods and techniques for troubleshooting and determining the causes of system, computer and hardware problems and device errors and failures.
  • Customer service principles and practices.
  • Applicable federal, state and local laws, rules and regulations [including OSHA rules and regulations if applicable].
  • Principles and practices of sound business communication including proper English usage, grammar, spelling and punctuation.
  • Principles and practices of public administration, including budgeting, purchasing and maintaining public records.
  • Research methods and analysis techniques.
  • Principles and practices of effective management and supervision.
  • Safety policies and safe work practices applicable to the work being performed.
  • Personnel Commission Rules, Board Policies, Administrative Regulations, Human Resources procedures and collective bargaining agreements.

Skills and Abilities to:
  • Plan and direct activities of assigned IT professional, technical and support staff in an assigned college.
  • Define issues, analyze problems, evaluate alternatives and develop sound, independent conclusions and recommendations in accordance with laws, regulations, rules and policies.
  • Organize, set priorities and exercise sound, independent judgment within areas of responsibility.
  • Develop and implement appropriate procedures and controls.
  • Make sound, prudent recommendations that maximize return on technology related investments.
  • Work collaboratively with the District Director of Information Technology and other Directors of College Technology Technical Services to coordinate information technology plans, strategies and programs.
  • Understand, interpret, explain and apply applicable laws, codes and ordinances.
  • Represent the District effectively in dealings with other governmental officials, employees, vendors and the public.
  • Prepare clear, concise and comprehensive correspondence, reports, studies and other written materials.
  • Make presentations and present proposals and recommendations clearly, logically and persuasively to diverse audiences.
  • Use tact and diplomacy in dealing with sensitive and complex issues, situations and concerned people.
  • Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices.
  • Communicate effectively, both orally and in writing.
  • Understand and follow written and oral instructions.
  • Operate a computer and use standard business software.
  • Develop and maintain an inclusive work environment that fosters diversity, respect and engagement.
  • Establish and maintain effective working relationships with all those encountered in the course of work. This

Graduation from an accredited four-year college or university with a bachelor's degree in computer science, information technology, information systems or a closely related field, and at least four years of information technology management, two years of which must have been in a supervisory capacity; or an equivalent combination of training and experience.

Experience with network and server administration is preferred. Recent experience with instructional technology is highly desirable.

A valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program.

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand; and lift up to 25 pounds.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands
While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work.

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees work under typical office conditions, and the noise level is usually quiet.

The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime.

To apply, visit jeid-2da60e9969659a48afa84a8d92a002dc

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