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Digital Stewardship Coordinator

James Madison University
Virginia, United States
Salary Not specified
Date posted
Nov 9, 2023

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Digital Stewardship Coordinator

James Madison University

The Digital Stewardship Coordinator serves as a member of the Office of Donor Relations team and is a staff member within the division of University Advancement with full-time responsibilities within the Unit of Advancement Planning and Operations. The Coordinator reports to and takes direction from the Associate Director of Donor Stewardship. Duties are executed according to the policies and procedures of University Advancement.
The position's core responsibility is to positively reinforce the philanthropic effort of donors, and assure their continued interest in and affection for the University by developing digital stewardship and engagement opportunities for donors.

Major Areas of Responsibility:

1. Stewardship (65%).

Act as lead project manager for digital donor stewardship and engagement:
• Utilize donor and financial databases and related technology tools to support stewardship and recognition of donors.
• Responsible for producing meaningful digital communication to donors such as emails, invitations and event registration, stewardship reports, webinars, and other virtual engagement opportunities.
• Contribute to and edit content on the Donor Relations and Advancement Resources website as needed.
• Utilize data analytics to support decision making for future digital experiences.
• Manage donor records and documents to ensure the rich history of donors are preserved.

2. Special Projects (25%).

Work with internal and academic partners to develop and execute customized stewardship for donors.
• Create messaging that is synchronized with university partners.
• Establish and administer a sustainable process for recognizing diverse segmentations of our donor base.
• Implement processes to verify data integrity within our donor database.
• As requested, coordinate and participate in special donor events involving stewardship.
• Other projects as requested by the Director of Donor Relations

3. Function as a member of the Donor Relations management team (10%).

• Provide regular statistical reports on the status of program areas.
• Work collaboratively with division and campus partners to execute strategies that achieve maximum program success.
• Maintain ongoing knowledge of donor relations best practices.
• Attend department, unit and division meetings as requested.


• Should be apprised of new developments, practices and trends in the field of stewardship/fundraising.
• Strong written and verbal communication skills with the ability to deal effectively and sensitively with diverse populations.
• Demonstrate skills/experience in editing and proofreading of various media, print, email or web, etc.
• Excellent time management skills and use of effective tracking methods to complete work and projects.
• Demonstrate high level of quality assurance measures and best practices.
• Strong skills in graphic design preferred with experience in Adobe suite.
• Proficient software skills in Microsoft Office products (Word, Excel, PowerPoint, Outlook)
• Demonstrate skills/experience in digital platforms such as Advance, iModules, OnBase, Cascade and/or other CRM platforms.
• Strong leadership and interpersonal skills that demonstrate respect for others, support for department and organizational goals and the ability to work as part of a team.
• On occasion, willingness to work flexible hours, including evenings, and weekends.

Additional Considerations:

• Non-profit experience, preferably in an area within higher education advancement or in related fields if the experience transfers effectively to the requirements of the position.

To apply go to or visit and reference posting number S3425. Maximum Starting: $45,150
James Madison University is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.


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