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Tuition Classification Officer

Salary for Announcement

The minimum of the pay range for this position is $40,000. We anticipate the qualified candidate to be placed between $46,600 - $56,200 . The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. Additionally, Student Affairs has committed to tying our salaries to an understanding of a living wage. To that end, we will not pay less than $46,300.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting

Position Summary

The Tuition Classification Officer manages the tuition classification process for all students, which includes, but is not limited to, reviewing circumstances relating to tuition classification, evaluating supporting evidence of Colorado domicile, executing residency decisions, and sending follow-up communication to students while strictly adhering to the Family Educational Rights and Privacy Act (FERPA), as well as process and chair the tuition classification appeals. The Tuition Classification Officer (TCO) will advise students and staff on different aspects of the tuition law.

This position also ensures that the University is in compliance with policies and guidelines set by the Colorado Department of Higher Education and the tuition law. The TCO will possess a high-level knowledge of state and federal law and Family Education Rights and Privacy Act (FERPA). This position requires the ability to independently research, interpret, and adhere to complex regulations is required. The TCO will assist in planning, streamlining, and advancing processes and procedures relating to tuition classification. The TCO is responsible for training new admissions and call center staff on tuition classification requirements.

The TCO updates tuition classification for students upon receipt of proper documents. The TCO will provide support to students, parents, staff, and faculty via direct contact, telephone, email, and web-based chat regarding tuition classification policies and procedures while providing high-level customer service.


Duties and Responsibilities

This position requires a high-level knowledge of administrative concepts and practices used when solving and evaluating tuition classification inquiries and processes.

Tuition Classification Processing – 45%
  • Critically review, evaluate, and apply thoughtful judgment on supporting evidence of Colorado domicile, adhere to regulations governing tuition classification, and render decisions regarding students’ eligibility for in-state tuition
  • Review tuition classification correction and petition forms, military residency forms, and determine eligibility for Western Undergraduate Exchange (WUE) and Western Regional Graduate Programs (WRGP)
  • Update Ellucian Banner and Technolutions Slate systems to reflect appropriate tuition classification
  • Send notifications to students regarding tuition classification decisions and conduct follow-ups via email, phone, or in-person
  • Evaluate processes and implement strategies for continuous improvement
  • Run reports utilizing the CRM to monitor quality assurance and compliance with established procedures
  • Track approved correction requests to send to other offices to assist in their business processes
  • Maintain active participation in the statewide tuition classification committee to stay up-to-date on tuition classification changes and best practices
Customer Service – 40%
  • Serve as the tuition classification point of contact for escalated inquiries from the Admissions front desk and Call Center staff
  • Meet and counsel students on policies and procedures relating to tuition classification
  • Respond to tuition classification inquiries via email, phone, chat, and in-person advise students on requirements and provide options
  • Communicate tuition classification status to students, and if appropriate, provide information on appeals processes
  • Answer general questions about the University and various departments; therefore, a broad-based knowledge of the school and our policies and procedures is required
  • Collaborate with other offices to ensure student success by developing and maintaining effective communication around tuition classification processes with internal and external constituents
  • Provide regular training and workshops for professional and/or student staff
  • Participate on various committees within the institution and community
  • Maintain and update the tuition classification website, publications and forms
Tuition Classification Appeals Committee Chair – 10%
  • Chair the Tuition Classification Review Committee, which examines evidence and documents submitted by the student as part of the appeal process and provides essential information on laws and University policies and procedures to assist the committee members in making an appropriate final decision
  • Communicate tuition classification appeal decisions to students and provide detailed, logical, and empathetic reasoning for the decision while strictly adhering to the Family Educational Rights and Privacy Act (FERPA) guidelines
Other duties as assigned – 5%
  • Represent the Office of Admissions in a professional and welcoming manner at office-wide events such as Open House
Required Qualifications
  • A bachelor’s degree from an accredited four-year institution
  • Knowledge of tuition classification law
  • Knowledge of admissions office functionalities or other University enrollment services office
  • Experience with a Student Information System (e.g., Banner)
  • Experience with a Customer Relationship Management (CRM) system (e.g., Slate)
  • Experience working with a diverse student population
  • Experience providing customer service
Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Preferred Qualifications
  • Bilingual in Spanish
  • Two years of experience in admissions processing and residency determination in a higher education setting
  • Experience working in a high-volume and fast-paced environment
  • Experience or ability to work in compliance with rules of confidentiality and FERPA
  • Demonstrated ability to research and analyze information and come to appropriate conclusions, employing complex policies and procedures
  • Demonstrated ability to collaborate and establish strong interpersonal relationships to support unit objectives
  • Ability to exercise good judgment and discretion, particularly in matters relative to sensitive or confidential student records
  • Clear and concise written and oral communication skills
  • Strong attention to detail

Work Hours
  • Primarily an on-campus position with the option of one remote day
Instructions to Apply

For full consideration, please submit the following documents:
  • Resume
  • Cover letter describing relevant job experiences as they relate to listed job qualifications and interest in the position
Official transcripts will be required of the candidate selected for hire.

If you are an Internal applicant, please apply via the Career tab within the WorkDay Menu

​ ​ Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Closing Date

Open Until Filled

Posting RepresentativeCarlos Alcala

Posting Representative


MSU Denver is pleased to offer our current and potential employees a wide array of benefit options. To learn more, please visit the following link:

Employee Benefits Offerings

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at .

Diversity Statement

Metropolitan State University of Denver is a unique, access-oriented campus community that values diversity, equity, and inclusion in all its forms. Our student population consists of nearly 58% first generation students and over 50% students of color. We are a designated Hispanic Serving Institution located in downtown Denver.

We create an equitable learning and working environment in concert with individuals who consistently demonstrate commitment to equity and inclusion. We greatly value the diverse identities and perspectives of our students, faculty, and staff and recognize that in order to achieve a just and equitable society, diversity must go beyond simple representation. It requires critical inquiry and dialogue and a commitment to action. We strive to provide a culture of belonging for all community members to achieve personal and professional success.

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