Front Desk Assistant
About the Opportunity
Northeastern University's Roux Institute is designed as an engine
of innovation, talent-building, and economic growth for Portland,
Maine, and northern New England. Partnerships set our model of
graduate education and research apart. With leading companies and
nonprofit organizations at the table from day one, we are creating
programs that are preparing the workforce to stay agile and thrive
in a competitive landscape powered by artificial intelligence. We
are nurturing an environment for high-impact research and
innovation in computer and data science, digital engineering, the
advanced life sciences and medicine, and other tech fields. And we
are helping entrepreneurs launch businesses focused on and powered
by technology. Together, we envision an “innovation corridor” that
in the coming years will stretch from Boston to Portland and
Campus and Community Experience
- Provides a welcoming and
informative experience for all team members, learners, and
community members visiting the campus by leading people through the
check-in process and connecting them to necessary resources as they
enter the campus. Coordinates the entry area experience. Answers
the phone, oversees the inbox, and sends/receives mail while
escalating questions to the appropriate team members. Maintains a
high standard of aesthetic organization of campus fixtures,
furniture, and equipment. Addresses day-to-day troubleshooting
questions brought up by campus users.
Conducts internet research for data collection, researching travel
options, and working with various university resources to ensure
technical support for office equipment during regular business
hours and evening classes. Assists with staffing meetings and
classes to ensure proper setup and arrangements. Assists with
ordering, picking up, and setting up events.
Tends to the basic cleaning and tidying of the kitchen area during
- In coordination with the Director of
Operations, facilitates campus operation projects by providing
status updates and communicating with vendors. Receives campus
operation feedback and field questions and concerns to the Director
of Operations in a detailed manner.
- In coordination with the Enrollment
Team, assists with initial outreach to prospective students.
Collects notes and schedule meetings with students and enrollment
coaches. Supports ad hoc projects and deadlines.
- Demonstrate a customer-first, can-do, anything-is-possible
attitude. The successful candidate is often the first face of the
Roux Institute and therefore must demonstrate our values of a
welcoming, inclusion, and dynamism to our community members.
- Demonstrate maturity, diplomacy, common sense, close attention
to detail, professionalism and a team-oriented approach and be able
to handle sensitive and confidential information.
- Effectively troubleshoot and resolve office technology issues
and has the ability to organize, manage, and conceptualize
- Excellent writing and analytical skills as well as strong
interpersonal and communications skills are a must.
- Excellent computer skills coupled with the ability to conduct
internet research on a variety of topics, effectively utilizing
Microsoft Office applications such as Word, Excel and PowerPoint,
Access as well as the Adobe Suite including InDesign.
- Bachelor's degree preferred.
Northeastern University considers factors such as candidate work
experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit
eligible employees. This includes medical, vision, dental, paid
time off, tuition assistance, wellness & life, retirement- as
well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/
for more information.
Northeastern University is an equal opportunity employer, seeking
to recruit and support a broadly diverse community of faculty and
staff. Northeastern values and celebrates diversity in all its
forms and strives to foster an inclusive culture built on respect
that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive
consideration for employment without regard to race, religion,
color, national origin, age, sex, sexual orientation, disability
status, or any other characteristic protected by applicable
To learn more about Northeastern University's commitment and
support of diversity and inclusion, please see
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Portland-ME/Front-Desk-Assistant_R113557