At Durham University we are proud of our people. A globally
outstanding centre of educational excellence, a collegiate
community of extraordinary people, a unique and historic setting –
Durham is a university like no other. We believe that inspiring our
people to do outstanding things at Durham enables Durham people to
do outstanding things professionally and personally. Across the
University we have a huge variety of roles and career
opportunities, which together make us a large and successful
community, which is a key hub of activity within our region and
nationally. We would be thrilled if you would consider joining our
thriving University. Further information about the University can
be found here
The Role and Department
The Student Immigration and Funding Service (SIFS) works with
internal colleagues and external partners to provide high quality
advice and support relating to immigration legislation and
financial support for both undergraduate and postgraduate students
The immigration services provided by SIFS include:
- Provision of advice to students, academic and professional
- Right to Study checks for all students subject to immigration
- Monitoring of attendance an engagement and related reporting to
UK Visas & Immigration
- Provision of Confirmation of Acceptance for Studies (CAS) for
- Right to work checks for students being employed at the
The Service is part of the Student & Academic Services
Directorate (SASD). The Directorate provides a professional
administrative support service to University staff, students and
The Academic Registrar is the head of the Directorate and is
responsible to the Vice Provost for its management. The following
services fall under the SASD’s remit:
- Access and Engagement
- Curriculum, Learning and Assessment
- Recruitment and Admissions
- Student Immigration and Funding
- Student Registry
All of the services are based at either the Palatine Centre or
Mountjoy Centre in Durham City. The University operates a hybrid
working policy which currently offers the opportunity to work from
home up to 3 days per week.
You will play a key part in developing the University's policy and
principles in relation to immigration compliance, ensuring the
University retains its licence to sponsor international students
and maintains its strong reputation as an HEI with a track record
Being experienced in the delivery of student immigration services,
you will also be expected to support and develop the provision of
quality immigration advice and casework for international
applicants, students and their dependents.
You must also be a flexible team worker able to take responsibility
for managing a varied workload to a high standard. A high level of
accuracy, sometimes under pressure, is essential. You will be
dealing with highly confidential and potentially sensitive
information and which must be kept in accordance with the
principles of the General Data Protection Regulations (GDPR) and in
the strictest confidence.
Working at Durham
A competitive salary is only one part of the many fantastic
benefits you will receive if you join the University: you will also
receive access to the following fantastic benefits:
• 30 Days annual leave per year in addition to 8 public holidays
and 4 customary days per year – a total of 42 days per year.
• The University closes between Christmas and New Year
• We offer a generous pension scheme, As a new member of staff you
will be automatically enrolled into the University Superannuation
• No matter how you travel to work, we have you covered. We have
parking across campus, a cycle to work scheme which helps you to
buy a bike and discount with local bus and train companies.
• There is a genuine commitment to developing our colleagues
professionally and personally. There is a comprehensive range of
development courses, apprenticeships and access to qualifications
and routes to develop your career in the University. All staff have
dedicated annual time to concentrate on their personal development
• Lots of support for health and wellbeing including discounted
membership for our state of the art sport and gym facilities and
access to a 24-7 Employee Assistance Programme.
• On site nursery is available and access to holiday camps for
children aged 5-16 throughout the year.
• Family friendly policies, including maternity and adoption leave,
which are among the most generous in the higher education sector
(and likely above and beyond many employers).
• The opportunity to take part in staff volunteering activities to
make a difference in the local community
• Discounts are available via our benefits portal including; money
off at supermarkets, high street retailers, IT products such as
Apple, the cinema and days out at various attractions.
• A salary sacrifice scheme is also available to help you take
advantage of tax savings on benefits.
• If you are moving to Durham, we can help with removal costs and
we have a dedicated team who can help you with the practicalities
such as house hunting and schools. If you need a visa, we cover
most visa costs and offer an interest free loan scheme to pay for
Durham University is committed to equality, diversity and
Our collective aim is to create an open and inclusive environment
where everyone can reach their full potential and we believe our
staff should reflect the diversity of the global community in which
we work. As a University equality, diversity, and inclusion (EDI)
are a key part of the University’s Strategy and a central part of
everything we do. We also live by our values and our Staff Code of
Conduct. At Durham we actively work towards providing an
environment where our staff and students can study, work and live
in a community which is supportive and inclusive. It’s important to
us that all of our colleagues are aligned to both our values and
commitment to EDI.
We welcome and encourage applications from members of groups who
are under-represented in our work force including people with
disabilities, women and black, Asian and minority ethnic
communities. If you have taken time out of your career, and you
feel it relevant, let us know about it in your application. If you
are a candidate with a disability, we are committed to ensuring
fair treatment throughout the recruitment process. We will make
adjustments to support the interview process wherever it is
reasonable to do so and, where successful, reasonable adjustments
will be made to support people within their role.
What you need to demonstrate when you apply/Person
When you apply it is important that you let us know what
skills/experience you have from a similar role and/or what
skills/experience you have which would make you right for this
role. Further information about the role and responsibilities is at
the end of this job description. Where a criteria has an asterisk*
next to it, it may be given additional weighting when your
application is considered.
Your application should cover the following criteria:
1. Educated to degree level (or equivalent experience).
2. Professional practitioner with knowledge and expertise in the
delivery and development of immigration advice, services, events,
and activities within the organisation.
3. Experience of implementing policies and procedures and
supporting change and service improvements.
4. Experience of providing specialist advice and guidance to a
range of customers and colleagues, including more senior
5. Experience of participating in internal or external networks to
share and discuss good practice, develop strong and productive
working relationships and positively influence the University’s
6. Experience of managing and developing a team or teams and / or
line management qualification.
7. Knowledge and experience of ensuring compliance with regulatory
and organisational policy and guidelines.
8. Knowledge of key immigration issues in international higher
9. Excellent spoken and written communication skills including the
ability to develop effective working relationships, both internally
10. Strong digital competence across a range of digital devices and
apps including digital communication tools, Microsoft 365
applications, business systems.
11. Committed to continuing professional development to maintain
12. Knowledge and experience of ensuring compliance with regulatory
and organisational policy and guidelines.
13. Ability to solve problems and decide on and plan appropriate
How to Apply
- Nottingham/UKCISA Certificate for International Education
- Experience of providing specialist advice and guidance to a
range of customers and colleagues, including more senior
To progress to the assessment stage, candidates must evidence each
of the essential criteria required for the role in the person
specification above. It will be at the discretion of the recruiting
panel as to whether they will also consider any desirable criteria,
but we would urge candidates to provide evidence for all criteria.
Please don’t forget to check if there is any weighted criteria (see
While some criteria will be considered at the shortlisting stage,
other criteria may be considered later in the assessment process,
such as questions at interview.
Submitting your application
We prefer to receive applications online. We will update you about
your application at various points throughout the selection
process, via automated emails from our e-recruitment system. Please
check your spam/junk folder periodically to make sure you have not
missed any of our updates.
What you need to submit
• A CV
• A supporting statement or covering letter which outlines how you
meet all of the criteria within the Person Specification.
For a chat about the role or any further information please contact
Tim Broadwell, Deputy Head of SIFS (Immigration, Loans and
Bursaries) at email@example.com
Typical Role Requirements
Planning and Organisation
- Show a commitment to equality, diversity and inclusion and the
- Review and look for ways to improve systems and procedures that
are relevant to the work of the student immigration team and your
own personal area of work in line with the University’s frameworks
- Manage the delivery of Student Immigration advice and support
across the University to a high standard.
- Provide the best possible service by continually reviewing what
is required from the staff working in the student immigration team
and potentially the wider university and contribute to ideas and
- Work with your team to look for ways to improve processes,
techniques and outputs/results across all areas of your work. It is
also possible that your workload will impact on the wider
university and it is therefore important you consider the
implications of UKVI regulations changes on the university as a
whole (i.e. admissions policies etc.)
- Manage the delivery of operational activities carried out by
the Student Immigration Service which you are responsible for.
- Contribute to progressing the strategic and operational
priorities of the s ervice, department] and wider directorate
- Review data on the level of service provided by your area to
recommend areas for future improvement.
- Manage and monitor the performance, workload and expected
outcomes of student immigration service and take action to respond
to anything that impacts on the service level provided.
- Ensure that your team can deliver the required services by
devolving and delegating responsibilities to appropriate team
- Carry out regular performance reviews to provide feedback on
objectives and expectations and identify any development
- Ensure that your team continues to develop by coaching and
mentoring team members and delivering any training needs.
- Support the welfare and wellbeing of your team referring more
complex issues to specialist services.
- Provide advice and share guidance with your stakeholders to
ensure that the University’s policies, procedures and regulations
are complied with.
- Use your operational expertise to participate in business
meetings, working groups and sub-committees.
- Coordinate and oversee committees and other business meetings
and deal with any related complaints.
- Update policies and procedures in response to any internal or
external changes, in particular changes to the UKVI regulatory
- Create positive working relationships, including internal and
external networks, using your networks to increase your knowledge
and skills and swap information with peers.
- Any other reasonable duties.
If you would like further information you may find the following
Information - Durham University
Please note that in submitting your application Durham University
will be processing your data. We would ask you to consider the
relevant University Privacy Statement
Privacy Notices - Durham University
which provides information
on the collation, storing and use of data.
When appointing to this role the University must ensure that it
meets any applicable immigration requirements, including salary
thresholds which are applicable to some visas.