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Student Services Specialist

Morgan State University
Maryland, United States
Salary Not Specified
Start date
Oct 31, 2023
Posting Details

Posting Summary

Job Title
Student Services Specialist

Academic Affairs

Adv Studies, Leadership & Policy

Work Status
Full Time

Position Category


Pay Range

Commensurate with experience


Fund Source

Brief Summary of Job Duties

Assist with administration of CCLP degree programs. Reporting to the director of CCLP, the Student Services Specialist will participate in strategic academic planning and policy development for the program. In support of the scholar population, the Student Services Specialist will organize, plan, and direct activities in support of the program. The Student Services Specialist will also provide operational support, assist with development of program reporting and evaluations, and interpret University and program guidelines and policies to ensure program compliance.

Duties & Responsibilities:
  • Work with the team to oversee the day-to-day operations of the Community College Leadership Program.
  • Provide exceptional customer service to all potential students, current students, and alumni.
  • Counsel and advise students who inquire about the program admission and requirements.
  • Develop a plan for sharing program information utilizing social media and other non-traditional modes of communication,
  • Establish program informational sessions for community colleges, in-person and via zoom.
  • Enter all pertinent CCLP student data for program recordkeeping.
  • Assist with the maintenance of the CCLP student database.
  • Assist with the data gathering and reports on student enrollment, retention, and graduation.
  • Assist with the five-year and seven-year notification letters to students.
  • Maintain and update content for departmental website.
  • Conduct research on industry trends, programs, student services and delivery mechanisms – identify new and emerging opportunities.
  • Serve on the Admissions Committee for potential new admits in the EdD program.
  • Participate in professional development and training opportunities to stay current in the field.
Requested Minimum Qualifications

· Master’s degree in higher education, or closely related field from an accredited college or University
· More than three (3) years of progressively responsible experience in higher education
· Strong promise or demonstrated capability to teach college level courses;
· Strong promise or demonstrated capability to advance research and practices in higher education

Other Preferences for Consideration

Posting Detail Information

Posting Number

Number of Vacancies

Job Open Date

Application Review Date

Job Close Date

Special Instructions to Applicant

Please enter two professional reference in the References page of the application.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  2. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-3
    • 3-5
    • 5-7
    • 7+
  3. * How did you hear about this career opportunity?
    • Career Fair
    • Morgan's Career Website
    • Another Job Website
    • Internal Job Posting
    • Word of Mouth
    • Other
  4. * Are you a current, past or retired Morgan University employee? Are you a current, past or retired State employee? If YES to pass, retired or current STATE employee, please put the agency. If not applicable, put N/A.

    (Open Ended Question)

Applicant Documents
Required Documents
  1. Resume
Optional Documents
  1. Supporting Document
  2. Reference Letter

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